Could not save.. ..the document is bigger than 2 gigabytes

Explorer ,
Sep 09, 2013

Copy link to clipboard

Copied

If I uncheck the 'maximum compatibility' mode, the file size is 48.7MB. If the 'maximum compatibility' is checked, then it cannot save the document at all giving me an error message about it being larger than 2 GB. 

Really?

I need to send this file into a printer and I cannot guarantee what version of photshop they are using, so I want maximum compatibility to make sure they can open it.

What am I missing? that is a pretty HUGE difference in file sizes.

Jeremy,

This hang is caused by layer: template>Header>TIMELINE options>timeline TODAY (shape layer)

It looks like it was copied from Illustrator along with guides.

When you remove that layer, or delete paths that represents guides, everything saves as expected.

Hope that helps.

--

Marijan (tomaxxi)

http://tomaxxi.com

Views

33.1K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
LEGEND ,
Sep 09, 2013

Copy link to clipboard

Copied

What does the document have in it?  How many pixels?  How many layers?  Lots of text/shapes/etc.?

Maximum Compatibility causes a flattened layer to be created that ensures any old version of Photoshop that can read pixels can read it.

Perhaps you should consider flattening the document or sending it as a TIFF.

-Noel

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Sep 09, 2013

Copy link to clipboard

Copied

Yes, text layers, a few shapes, a few pixel images, on a large print (70"x38" @ 100ppi)

Send a flat doc? For printing, and color matching they want layers.

I sent them the non-max compatible and they can read it fine, but that still begs to question -

50MB to over 2GB??

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
LEGEND ,
Sep 09, 2013

Copy link to clipboard

Copied

It's possible you've invoked some kind of bug; normally files don't grow that much when you choose "Max Compatiblity".

If you make a copy of the file available online I'll be happy to try to save the file with Max Compatibility and see if the same thing happens here.   If it IS a bona fide bug, providing the file so that maybe an Adobe guy can download it and reproduce the problem is a pretty good way to see to it the problem will be fixed.  I'm sure they're watching the forums very carefully about now.

-Noel

Likes

1 Like

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Sep 10, 2013

Copy link to clipboard

Copied

Here is one of the filesthat was giving me problems.

http://www.rareparts.com/images/hk/try-turning-on-max-compatability.psd

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
LEGEND ,
Sep 10, 2013

Copy link to clipboard

Copied

Thanks for the opportunity to try to reproduce the problem on your file.

I set up Photoshop CC 14.1 for Maximize Compatibility: Always, and tried to save the file as tried-turning-on-max-compatibility.psd.

It's even worse here than what you described.  Photoshop got into a loop, stuck at 50%, and has so far written 586 GB  of temporary files, nearly filling my drive array.  It never did finish, having written only about 23 megabytes of the file.  I finally had to kill the Photoshop.exe process to stop it, before it filled the volume.

StuckAt50Percent.png

MassiveTempFiles.png

Looks like your document causes some pretty nasty bugs in Photoshop CC 14.1!

I suspect Adobe would very much like to test with this file, so please leave it online for a while.

FYI, after Layer - Flatten, the file can be saved as a PSD that's a mere 21 megabytes in size.

-Noel

Likes

2 Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Sep 10, 2013

Copy link to clipboard

Copied

Wierd stuff, huh? The file was created in Photoshop CS6 (13.0.1 x64)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Advisor ,
Sep 10, 2013

Copy link to clipboard

Copied

Jeremy,

This hang is caused by layer: template>Header>TIMELINE options>timeline TODAY (shape layer)

It looks like it was copied from Illustrator along with guides.

When you remove that layer, or delete paths that represents guides, everything saves as expected.

Hope that helps.

--

Marijan (tomaxxi)

http://tomaxxi.com

Likes

1 Like

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Sep 10, 2013

Copy link to clipboard

Copied

Thank you for pinpointing the problem. For now, I will make sure and remove guides before copying over shapes from illustrator. Maybe Adobe can look into fixing this to where it doesnt cause files to baloon up 10,000 times its size because of guides.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Advisor ,
Sep 10, 2013

Copy link to clipboard

Copied

RP-Jeremy- wrote:

Maybe Adobe can look into fixing this to where it doesnt cause files to baloon up 10,000 times its size because of guides.

Completely agree with you!

I believe that they will look into this problem.

--

M.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Sep 10, 2013

Copy link to clipboard

Copied

Hi,

Thanks for the quick work on this, Marijan and Noel. I'm logging the bug now and will look to see if we are already tracking it.

regards,

steve

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Sep 10, 2013

Copy link to clipboard

Copied

Hi,

I wanted to follow-up and ask if you have the same issue with Ps CS6?

regards,

steve

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
LEGEND ,
Sep 10, 2013

Copy link to clipboard

Copied

If you mean does Photoshop CS6 lock up while trying to save this file with Max Compatibility: Always, the answer is yes.

-Noel

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Sep 10, 2013

Copy link to clipboard

Copied

I created this file with PS CS6, and the timeline was imported from Illustrator CS6, so CS6 definitely has the issue

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Sep 10, 2013

Copy link to clipboard

Copied

Hi Noel,

Yes that's what I was wondering. I'm seeing similar problems saving from Ps CS6 on OSX so I want to confirm this isn't a new 14.1 specific issue. (the save with Maximize Compatibiity ON issue).

We'll keep digging to see how the layer bounds on that shape layer are getting so large.

regards,

steve

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Sep 10, 2013

Copy link to clipboard

Copied

Hi Jeremy,

Can I contact you offline and get the source AI file as well? I'll send you a private message.

regards,

steve

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Advisor ,
Sep 10, 2013

Copy link to clipboard

Copied

Steve,

You don't need any special file.

This is how I tested it:

- open new document in Ai

- add few objects

- add few guides

- unlock guides

- select all

- copy

- open new document in PS

- paste copied content from Ai as Shape Layer

(if you switch to Path/Direct Selection Tool, you will see actual guides pasted as shapes)

It works while the PS canvas size is low size and document is in low resolution.

If you start scaling the document up, everything becomes slower and slower until it breaks.

--

Marijan (tomaxxi)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 12, 2013

Copy link to clipboard

Copied

The vector data you pasted is 285k by 285k pixels (about 75 Gig as a single channel mask).  It even takes several seconds to build the layer thumbnail for that vector layer.

Maximize compatibility tries to render that whole vector mask and include it in the file for apps that can't read the vector data.

Of course, it doesn't work in a PSD file.

This is not a new issue, but it should have some extra error checking applied (to prevent saving something that big in PSD).

But the bottom line is that you are saving exactly the data you copied and pasted - it's just a lot bigger than you realize.

Likes

1 Like

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Nov 01, 2017

Copy link to clipboard

Copied

We just ran across this issue.....  4 YEARS later.... Still present in CC 2017.

Glad that CC subscription we pay every month goes to fixing bugs......  oh wait....

Same thing, someone copied a guide from Illustrator and didn't realize it into a 5MB file, couldn't save.  Remove the guides, all is well.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Aug 19, 2014

Copy link to clipboard

Copied

This is still an issue nearly a year later in CC 2014...

Never had this issue on 5.5, and even removed the guides, paths still cause a major problem in CC...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Oct 21, 2014

Copy link to clipboard

Copied

Yep! I'm having this very issue right now. On a fresh install of CC 2014 and OS X Yosemite. Copied a simple logo vector from Illustrator to Photoshop as a shape layer. Image size is 1000x323 @ 72dpi.

If I try to save it as a PSD I get the "over 2GB" error. If I save it as a PSB (large format), the file is 190MB. Comparable files (same logo, small vector difference) have saved out at under 1MB as a PSD.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Oct 21, 2014

Copy link to clipboard

Copied

As an update... If I copy over the SAME vector logo, but with Illustrator's guides locked (so they don't copy), and paste into PS the same way as a shape layer... the file successfully saves as a PSD at 348KB.

DON'T copy over Illustrator guides when pasting a vector shape into Photoshop. There is obviously a bug there.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Oct 21, 2014

Copy link to clipboard

Copied

yes, it's Illy's guides that cause the issue!!!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jan 18, 2015

Copy link to clipboard

Copied

Hi, I'm having also this problem, but I've just put a bunch of DNGs in Layers to Photoshop. No Illustrator at all!

Using PSB saving is possible, but file size is 3.4GB.

regards,

Oliver

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Most Valuable Participant ,
Jan 19, 2015

Copy link to clipboard

Copied

Refer to reply #17 which seems to explain what the problem is, and that it isn't a bug.

Likes

1 Like

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Mar 23, 2015

Copy link to clipboard

Copied

Bug still exists (March 2015).

A 65k vector logo pasted from AI into a 1.2 MB (2000x2000) PSD in CC 2014.... won't save because larger than 2GB?? But if the single guide (just one line) is deleted in AI, there's no problem.

There's no way anything needs to rasterize over 2GB in a 2000x2000 document. And no way a simple guide should cause it to happen.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 24, 2015

Copy link to clipboard

Copied

Yes, Illustrator still produces guides that can produce surprisingly large images when rasterized - as already explained in post #17.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Mar 24, 2015

Copy link to clipboard

Copied

I wouldn't say post 17 "explains" the problem—although it does describe it, which is helpful and appreciated in finding a workaround.

The problem IS a bug, and a long-unfixed one, whether a bug with AI, PS, or their interoperation.

If there's a legitimate reason why a single, standard vector guide MUST rasterize far larger than the pixel size of the document it's pasted into, post 17 doesn't contain that explanation. It's absurd--and all the more absurd that a) the bug has lasted so many years, b) there's not even warning message, and c) Adobe officially seems to intend never to fix the bug (which would not be surprising, since our monthly payments arrive the same with or without bug fixes). In fact, someone seems to have marked Helpful not the actual workaround, but merely the empty statement that it's "not a bug."

Meanwhile, until/unless Adobe fixes it, here the helpful info found in this thread: before copying from AI, find and delete any guides to work around the bug. A real pain with some documents; a non-issue with others (which lack guides).

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 24, 2015

Copy link to clipboard

Copied

Because Illustrator defines that guide as part of the artwork, as a very, very long line that is also part of the bounds of the artwork.

You'll have to ask the Illustrator team if they intent to fix it. We've let them know about it, but we can't fix the bug for them.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
LEGEND ,
Mar 25, 2015

Copy link to clipboard

Copied

Inconsistency between or among applications in the artificial "suites" should come as no surprise.

The "suite" concept is a fabrication of Adobe marketing and bean-counting types.  The engineering teams are totally independent of each other, they are not only in different buildings but in different cities and states of the American Union, even in different countries.

The fact that they have little if any communication among them is highlighted by requests occasionally made in these forums by top Adobe engineers to let the other teams know when there are problems in one application that impact our workflow in another one. See Chris Cox's post above.

It's not remotely in the engineers' hands to change that.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Mar 25, 2015

Copy link to clipboard

Copied

It's interesting to know the mechanics of the problem--thanks.

(And a shame the way Adobe is handling Creative Suite. They could have devoted fans like I used to be, and instead they have prisoners! Which brings in the income for now, but long-term, we all dream of leaving the Adobe we once loved.)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Feb 24, 2016

Copy link to clipboard

Copied

Hai,

I was facing the same problem in CS6. I was working on 300 resolution, that's the reason a huge amount of space was used. I reduced the resolution to 150, now I can save it like before.

Hope this helps you.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...