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Could not use the tool because of disk error Photoshop CC 2017

Explorer ,
May 03, 2017

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I hope I posted this right. I keep getting this error, "Could not use the tool because of disk error" in Photoshop CC 2017 while in select and mask mode when I try to use the brush. I've read at a couple places that suggested it was a hardware issue rather than a PS issue, but this is LITERALLY a brand new computer. I've had it for 2 weeks if that. Here are the specs:

15.6" FHD IPS Matte Screen

Intel® Kabylake i7-7700HQ

NVIDIA® GeForce® GTX 1050 Ti [4GB] w/Optimus™ Technology

Up to 8GB RAM

1TB Hard Drive

Windows 10 64bit

My question is how do I fix this or is this really a hard-drive problem and needs to to be sent back?

Thank you for any help!

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Could not use the tool because of disk error Photoshop CC 2017

Explorer ,
May 03, 2017

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-1 down vote  favorite  

I hope I posted this right. I keep getting this error, "Could not use the tool because of disk error" in Photoshop CC 2017 while in select and mask mode when I try to use the brush. I've read at a couple places that suggested it was a hardware issue rather than a PS issue, but this is LITERALLY a brand new computer. I've had it for 2 weeks if that. Here are the specs:

15.6" FHD IPS Matte Screen

Intel® Kabylake i7-7700HQ

NVIDIA® GeForce® GTX 1050 Ti [4GB] w/Optimus™ Technology

Up to 8GB RAM

1TB Hard Drive

Windows 10 64bit

My question is how do I fix this or is this really a hard-drive problem and needs to to be sent back?

Thank you for any help!

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Most Valuable Participant ,
May 03, 2017

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Does windows find any errors?

Capture.jpg

JJMack

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Explorer ,
May 03, 2017

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No errors whatsoever.

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Adobe Community Professional ,
May 03, 2017

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Keep a eye on it.

Could be a isolated read error.

Could be a windows permission error.

Have you set up a scratch disk yet.

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New Here ,
May 17, 2017

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Hey I have the exact same problem, my PC is also new only 4 weeks old!!!

mine is a the lenovo 910, i7 7th gen with 16gis of RAM.

This is killing me!!!

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New Here ,
Jun 08, 2017

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So I haven't found a fix but I'm making progress I closed all other programs running. Then I went into prefrences in photoshop. Then go to performance. Then I made the ram avilable  to 85% and cropped my photo down to only what I needed. The error changed to a program error but didn't crash. It must be an issue with photoshop.  My last project I used a ton of select and masking. If any one else has any progress please post

I am runnin a surface pro 4 256g hd 8gb ram windows 10

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Contributor ,
Sep 17, 2017

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I have a Surface Book with i7 2.6Ghz, Windows 10 Pro, 16Gb Ram, 500Gb SSD with hardly anything on it.

Just booted PS and it came up with the error, "Could not load default patterns because of a disk error." No code referenced.

It did eventually load but on closing, I noted that my CC desktop app didn't show my avatar and most apps said "Start Trial" but a couple had "Open" buttons.

I signed out, signed in again. Closed out of PS and restarted with no issue.

I have no idea if this helps or not but I have had issues installing updates to CC app and had to do a few workarounds to get it updated. Same with the update to Acrobat DC.

Error 28000 Acrobat | How to prevent the rollback of Acrobat installation on Windows 64-bit 

Ever since, there have been hiccups.

Things are working slowly, but fine on the iMac with the PC versions often buggy.

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New Here ,
Dec 06, 2017

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Okay i had the same problem... wondering what a scratch disk was after doing some research i started to follow a video and found my way to preformance and one of the setting was set for photoshop to use 79% (of ram? or whatever) changed it to 80 now the mask mode i have no problem!! Hope this helps =]

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