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crash or freeze

New Here ,
Aug 27, 2020

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While working in Photoshop 2020, it keeps crashing while I'm working. Like it freezes. Ususally when I'm selecting a layer to resize it (ctrl T). I spent yesterday uninstalling and reinstalling Photoshop and Creative Cloud from Windows and still had the same problem.  I also keep getting this error message in the moring when I log in. Any suggestions???

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Crash or freeze, Problem or error, Windows

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crash or freeze

New Here ,
Aug 27, 2020

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While working in Photoshop 2020, it keeps crashing while I'm working. Like it freezes. Ususally when I'm selecting a layer to resize it (ctrl T). I spent yesterday uninstalling and reinstalling Photoshop and Creative Cloud from Windows and still had the same problem.  I also keep getting this error message in the moring when I log in. Any suggestions???

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Crash or freeze, Problem or error, Windows

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58

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Aug 27, 2020 0
Adobe Community Professional ,
Aug 27, 2020

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Hi

What operating system do you have, try using this tool to completely remove all Adobe apps and then reinstall the Creative Cloud app and app from there

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Also make sure to update your GPU driver from the manufacturers website, it will either be Intel, AMD or Nvidia.

It may help if you could post your Photoshop system info, in Photoshop go to Help > System Info, hit the copy button and paste the entire thing into this thread

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Aug 27, 2020 0
New Here ,
Aug 27, 2020

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Adobe Photoshop Version: 21.2.2 20200807.r.289 2020/08/07: 287d0d87ec x64
Number of Launches: 0
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.14393.0
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
Physical processor count: 4
Processor speed: 3292 MHz
Built-in memory: 8145 MB
Free memory: 5205 MB
Memory available to Photoshop: 7436 MB
Memory used by Photoshop: 70 %
ACP.local Status:
- SDK Version: 1.30.8.3
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.51.3
- Min Core Sync Required: 4.3.4.2
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 60 seconds
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Photoshop crashed on 8/27/2020 at 9:45:43 AM (AllocateSharedGLResources)
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=1024
glgpu[0].GLName="AMD Radeon(TM) R5 240"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLDriverVersion="21.19.137.514"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon(TM) R5 240"
glgpu[0].GLRendererID=26129
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64"
glgpu[0].GLDriverDate="20161121000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="2.0 AMD-APP (2117.14)"
clgpu[0].CLDeviceVersion="1.2 AMD-APP (2117.14)"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=1024
clgpu[0].CLName="Oland"
clgpu[0].CLVendor="Advanced Micro Devices, Inc."
clgpu[0].CLVendorID=4098
clgpu[0].CLDriverVersion="2117.14 (VM)"
clgpu[0].CLBandwidth=1.35841e+10
clgpu[0].CLCompute=293.804
License Type: Subscription
Serial number: 90970686070769057130
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\MelissaH\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 930.3G, 411.1G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2020/05/06-01:42:24 79.620289 79.620289
AdbePM.dll PatchMatch 2020/05/26:23:18:05 1.620877 1.620877
AdobeLinguistic.dll Adobe Linguisitc Library 14.0.0.0
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2020/05/07-01:07:42 79.382206 79.382206
AdobePIP.dll Adobe Product Improvement Program 8.1.0.68.49183
AdobeSVGAGM.dll AdobeSVGAGM 79.620289 79.620289
AdobeXMP.dll Adobe XMP Core 2020/05/12-16:04:17 79.164460 79.164460
AdobeXMPFiles.dll Adobe XMP Files 2020/05/12-16:04:17 79.164460 79.164460
AdobeXMPScript.dll Adobe XMP Script 2020/05/12-16:04:17 79.164460 79.164460
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2020/05/06-01:42:24 79.620289 79.620289
ahclient.dll AdobeHelp Dynamic Link Library 4.1.0.0
AID.dll AID DLL 1.0.0.7
AIDE.dll AIDE 2020/05/13-01:07:45 79.620495 79.620495
ARE.dll ARE 2020/05/06-01:42:24 79.620289 79.620289
AXE8SharedExpat.dll AXE8SharedExpat 2020/04/29-19:51:01 79.620005 79.620005
AXEDOMCore.dll AXEDOMCore 2020/04/29-19:51:01 79.620005 79.620005
Bib.dll BIB 2020/05/06-01:42:24 79.620289 79.620289
BIBUtils.dll BIBUtils 2020/05/06-01:42:24 79.620289 79.620289
boost_date_time.dll photoshopdva 12.1.0
boost_filesystem.dll photoshopdva 12.1.0
boost_system.dll photoshopdva 12.1.0
boost_threads.dll photoshopdva 12.1.0
CoolType.dll CoolType 2020/05/06-01:42:24 79.620289 79.620289
CRClient.dll Adobe Crash Reporter Client DLL 3.0.2.0
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 12.1.0
dvaappsupport.dll photoshopdva 12.1.0
dvaaudiodevice.dll photoshopdva 12.1.0
dvacore.dll photoshopdva 12.1.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 12.1.0
dvamediatypes.dll photoshopdva 12.1.0
dvametadata.dll photoshopdva 12.1.0
dvametadataapi.dll photoshopdva 12.1.0
dvametadataui.dll photoshopdva 12.1.0
dvaplayer.dll photoshopdva 12.1.0
dvascripting.dll photoshopdva 12.1.0
dvatransport.dll photoshopdva 12.1.0
dvaui.dll photoshopdva 12.1.0
dvaunittesting.dll photoshopdva 12.1.0
dynamic-torqnative.dll Universal Extensibility Platform uxp-3.8.0.45
dynamiclink.dll photoshopdva 12.1.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv64.dll International Components for Unicode Build gtlib_12.0.24171
icudt64.dll International Components for Unicode Build gtlib_12.0.24171
icuuc64.dll International Components for Unicode Build gtlib_12.0.24171
igestep30.dll IGES Reader 9.3.0.113
JP2KLib.dll JP2KLib 2020/04/28-11:43:26 79.274989 79.274989
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
LogSession.dll LogSession 8.1.0.68.49183
mediacoreif.dll photoshopdva 12.1.0
MPS.dll MPS 2020/05/06-01:42:24 79.620254 79.620254
pdfsettings.dll Adobe PDFSettings 1.07
Photoshop.dll Adobe Photoshop 2020 21.2
Plugin.dll Adobe Photoshop 2020 21.2
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 9.4.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 9.4.0.146
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2020 21.2
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.620289 79.620289
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
VulcanControl.dll Vulcan Application Control Library 6.0.0.14
VulcanMessage5.dll Vulcan Message Library 6.0.0.14
WinRTSupport.dll Adobe Photoshop Windows RT Support 21.0.0.0
WRServices.dll WRServices Build 15.3.0.24640 15.3.0.24640
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-3.8.0.45


Required plug-ins:

Accented Edges 21.2 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 21.2 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 21.2 - from the file “Filter Gallery.8bf”
Average 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “Average.8bf”
Bas Relief 21.2 - from the file “Filter Gallery.8bf”
BMP 21.2 - from the file “Standard MultiPlugin.8bf”
Camera Raw 12.4 - from the file “Camera Raw.8bi”
Camera Raw Filter 12.4 - from the file “Camera Raw.8bi”
Chalk && Charcoal 21.2 - from the file “Filter Gallery.8bf”
Charcoal 21.2 - from the file “Filter Gallery.8bf”
Chrome 21.2 - from the file “Filter Gallery.8bf”
Cineon 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “Cineon.8bi”
Clouds 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “Clouds.8bf”
Color Halftone 21.2 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 21.2 - from the file “Filter Gallery.8bf”
Conté Crayon 21.2 - from the file “Filter Gallery.8bf”
Craquelure 21.2 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 21.2 - from the file “Standard MultiPlugin.8bf”
Crosshatch 21.2 - from the file “Filter Gallery.8bf”
Crystallize 21.2 - from the file “Standard MultiPlugin.8bf”
Cutout 21.2 - from the file “Filter Gallery.8bf”
Dark Strokes 21.2 - from the file “Filter Gallery.8bf”
De-Interlace 21.2 - from the file “Standard MultiPlugin.8bf”
Dicom 21.2 - from the file “Dicom.8bi”
Difference Clouds 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “Clouds.8bf”
Diffuse Glow 21.2 - from the file “Filter Gallery.8bf”
Displace 21.2 - from the file “Standard MultiPlugin.8bf”
Dry Brush 21.2 - from the file “Filter Gallery.8bf”
Eazel Acquire 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “EazelAcquire.8ba”
Entropy 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “statistics.8ba”
Export Color Lookup Tables 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “Export3DLUT.8be”
Extrude 21.2 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “FastCore.8bx”
Fibers 21.2 - from the file “Standard MultiPlugin.8bf”
Film Grain 21.2 - from the file “Filter Gallery.8bf”
Filter Gallery 21.2 - from the file “Filter Gallery.8bf”
Fresco 21.2 - from the file “Filter Gallery.8bf”
Glass 21.2 - from the file “Filter Gallery.8bf”
Glowing Edges 21.2 - from the file “Filter Gallery.8bf”
Grain 21.2 - from the file “Filter Gallery.8bf”
Graphic Pen 21.2 - from the file “Filter Gallery.8bf”
Halftone Pattern 21.2 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 21.2 - from the file “HDRMergeUI.8bf”
HSB/HSL 21.2 - from the file “Standard MultiPlugin.8bf”
IFF Format 21.2 - from the file “Standard MultiPlugin.8bf”
IGES 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “U3D.8bi”
Ink Outlines 21.2 - from the file “Filter Gallery.8bf”
JPEG 2000 21.2 - from the file “JPEG2000.8bi”
Kurtosis 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “statistics.8ba”
Lens Blur 21.2 - from the file “Lens Blur.8bf”
Lens Correction 21.2 - from the file “Lens Correction.8bf”
Lens Flare 21.2 - from the file “Standard MultiPlugin.8bf”
Liquify 21.2 - from the file “Liquify.8bf”
Matlab Operation 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “ChannelPort.8bf”
Maximum 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “statistics.8ba”
Mean 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “statistics.8ba”
Measurement Core 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “MeasurementCore.8me”
Median 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “statistics.8ba”
Mezzotint 21.2 - from the file “Standard MultiPlugin.8bf”
Minimum 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “statistics.8ba”
MMXCore Routines 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “MMXCore.8bx”
Mosaic Tiles 21.2 - from the file “Filter Gallery.8bf”
Multiprocessor Support 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “MultiProcessor Support.8bx”
Neon Glow 21.2 - from the file “Filter Gallery.8bf”
Note Paper 21.2 - from the file “Filter Gallery.8bf”
NTSC Colors 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “NTSC Colors.8bf”
Ocean Ripple 21.2 - from the file “Filter Gallery.8bf”
OpenEXR 21.2 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 21.2 - from the file “Filter Gallery.8bf”
Palette Knife 21.2 - from the file “Filter Gallery.8bf”
Patchwork 21.2 - from the file “Filter Gallery.8bf”
Paths to Illustrator 21.2 - from the file “Standard MultiPlugin.8bf”
PCX 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “PCX.8bi”
Photocopy 21.2 - from the file “Filter Gallery.8bf”
Picture Package Filter 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “ChannelPort.8bf”
Pinch 21.2 - from the file “Standard MultiPlugin.8bf”
Pixar 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “Pixar.8bi”
Plaster 21.2 - from the file “Filter Gallery.8bf”
Plastic Wrap 21.2 - from the file “Filter Gallery.8bf”
Pointillize 21.2 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 21.2 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “PBM.8bi”
Poster Edges 21.2 - from the file “Filter Gallery.8bf”
PRC 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “U3D.8bi”
Radial Blur 21.2 - from the file “Standard MultiPlugin.8bf”
Radiance 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “Radiance.8bi”
Range 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “statistics.8ba”
Render Color Lookup Grid 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “Export3DLUT.8be”
Reticulation 21.2 - from the file “Filter Gallery.8bf”
Ripple 21.2 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 21.2 - from the file “Filter Gallery.8bf”
Save for Web 21.2 - from the file “Save for Web.8be”
ScriptingSupport 21.2 - from the file “ScriptingSupport.8li”
Shake Reduction 21.2 - from the file “Shake Reduction.8bf”
Shear 21.2 - from the file “Standard MultiPlugin.8bf”
Skewness 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “statistics.8ba”
Smart Blur 21.2 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 21.2 - from the file “Filter Gallery.8bf”
Solarize 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “Solarize.8bf”
Spaces 21.2 - from the file “Spaces.8li”
Spatter 21.2 - from the file “Filter Gallery.8bf”
Spherize 21.2 - from the file “Standard MultiPlugin.8bf”
Sponge 21.2 - from the file “Filter Gallery.8bf”
Sprayed Strokes 21.2 - from the file “Filter Gallery.8bf”
Stained Glass 21.2 - from the file “Filter Gallery.8bf”
Stamp 21.2 - from the file “Filter Gallery.8bf”
Standard Deviation 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “statistics.8ba”
Sumi-e 21.2 - from the file “Filter Gallery.8bf”
Summation 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “statistics.8ba”
Targa 21.2 - from the file “Standard MultiPlugin.8bf”
Texturizer 21.2 - from the file “Filter Gallery.8bf”
Tiles 21.2 - from the file “Standard MultiPlugin.8bf”
Torn Edges 21.2 - from the file “Filter Gallery.8bf”
Twirl 21.2 - from the file “Standard MultiPlugin.8bf”
U3D 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “U3D.8bi”
Underpainting 21.2 - from the file “Filter Gallery.8bf”
Vanishing Point 21.2 - from the file “VanishingPoint.8bf”
Variance 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “statistics.8ba”
Water Paper 21.2 - from the file “Filter Gallery.8bf”
Watercolor 21.2 - from the file “Filter Gallery.8bf”
Wave 21.2 - from the file “Standard MultiPlugin.8bf”
WIA Support 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “WIASupport.8li”
Wind 21.2 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “WBMP.8bi”
ZigZag 21.2 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

com.adobe.ccx.start 3.5.0.95 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.5.0\"
CDO: 1.68.5
CmdN: 1.4.11
CDP: 1.95.4
com.adobe.photoshop.exportAs 0.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.exportAs\"

com.adobe.photoshop.personalization 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.personalization\"


Extensions:

com.adobe.stock.panel.licensing 0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
New Document 3.2.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.2.0\fnft.html?v=3.2.0.18”
Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_8_294\index.html”
com.adobe.inapp.typekit.purchase 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_8_294\purchaseTypekit.html”
Home 2.12.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.12.1\index.html?v=2.12.1.2”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_8_294\extensions\capture\capture.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

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Adobe Community Professional ,
Aug 27, 2020

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Looks like your crashes could be caused by your GPU driver

Photoshop crashed on 8/27/2020 at 9:45:43 AM (AllocateSharedGLResources)

Try updating your GPU driver from the below link, your driver hasn't been updated since 2016

glgpu[0].GLDriverDate="20161121000000.000000-000"

https://www.amd.com/en/support/graphics/amd-radeon-r5-series/amd-radeon-r5-200-series/amd-radeon-r5-...

Also take a look here especially section 7

https://helpx.adobe.com/ie/photoshop/kb/photoshop-cc-gpu-card-faq.html

Your GPU has a release date of 2013 and Photoshop version 21.2.2 has issues with older GPU's, if you can't fix the issue with the above suggestions, try installing version 2019 instead

 

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New Here ,
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I think I updated my GPU with the steps you provided. Can you tell based on this?


Adobe Photoshop Version: 21.2.2 20200807.r.289 2020/08/07: 287d0d87ec x64
Number of Launches: 1
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.14393.0
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
Physical processor count: 4
Processor speed: 3292 MHz
Built-in memory: 8145 MB
Free memory: 5205 MB
Memory available to Photoshop: 7436 MB
Memory used by Photoshop: 70 %
ACP.local Status:
- SDK Version: 1.30.8.3
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.51.3
- Min Core Sync Required: 4.3.4.2
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 60 seconds
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumNativeGPUs=0
License Type: Subscription
Serial number: 90970686070769057130
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\MelissaH\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 930.3G, 468.5G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2020/05/06-01:42:24 79.620289 79.620289
AdbePM.dll PatchMatch 2020/05/26:23:18:05 1.620877 1.620877
AdobeLinguistic.dll Adobe Linguisitc Library 14.0.0.0
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2020/05/07-01:07:42 79.382206 79.382206
AdobePIP.dll Adobe Product Improvement Program 8.1.0.68.49183
AdobeSVGAGM.dll AdobeSVGAGM 79.620289 79.620289
AdobeXMP.dll Adobe XMP Core 2020/05/12-16:04:17 79.164460 79.164460
AdobeXMPFiles.dll Adobe XMP Files 2020/05/12-16:04:17 79.164460 79.164460
AdobeXMPScript.dll Adobe XMP Script 2020/05/12-16:04:17 79.164460 79.164460
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2020/05/06-01:42:24 79.620289 79.620289
ahclient.dll AdobeHelp Dynamic Link Library 4.1.0.0
AID.dll AID DLL 1.0.0.7
AIDE.dll AIDE 2020/05/13-01:07:45 79.620495 79.620495
ARE.dll ARE 2020/05/06-01:42:24 79.620289 79.620289
AXE8SharedExpat.dll AXE8SharedExpat 2020/04/29-19:51:01 79.620005 79.620005
AXEDOMCore.dll AXEDOMCore 2020/04/29-19:51:01 79.620005 79.620005
Bib.dll BIB 2020/05/06-01:42:24 79.620289 79.620289
BIBUtils.dll BIBUtils 2020/05/06-01:42:24 79.620289 79.620289
boost_date_time.dll photoshopdva 12.1.0
boost_filesystem.dll photoshopdva 12.1.0
boost_system.dll photoshopdva 12.1.0
boost_threads.dll photoshopdva 12.1.0
CoolType.dll CoolType 2020/05/06-01:42:24 79.620289 79.620289
CRClient.dll Adobe Crash Reporter Client DLL 3.0.2.0
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 12.1.0
dvaappsupport.dll photoshopdva 12.1.0
dvaaudiodevice.dll photoshopdva 12.1.0
dvacore.dll photoshopdva 12.1.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 12.1.0
dvamediatypes.dll photoshopdva 12.1.0
dvametadata.dll photoshopdva 12.1.0
dvametadataapi.dll photoshopdva 12.1.0
dvametadataui.dll photoshopdva 12.1.0
dvaplayer.dll photoshopdva 12.1.0
dvascripting.dll photoshopdva 12.1.0
dvatransport.dll photoshopdva 12.1.0
dvaui.dll photoshopdva 12.1.0
dvaunittesting.dll photoshopdva 12.1.0
dynamic-torqnative.dll Universal Extensibility Platform uxp-3.8.0.45
dynamiclink.dll photoshopdva 12.1.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv64.dll International Components for Unicode Build gtlib_12.0.24171
icudt64.dll International Components for Unicode Build gtlib_12.0.24171
icuuc64.dll International Components for Unicode Build gtlib_12.0.24171
igestep30.dll IGES Reader 9.3.0.113
JP2KLib.dll JP2KLib 2020/04/28-11:43:26 79.274989 79.274989
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
LogSession.dll LogSession 8.1.0.68.49183
mediacoreif.dll photoshopdva 12.1.0
MPS.dll MPS 2020/05/06-01:42:24 79.620254 79.620254
pdfsettings.dll Adobe PDFSettings 1.07
Photoshop.dll Adobe Photoshop 2020 21.2
Plugin.dll Adobe Photoshop 2020 21.2
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 9.4.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 9.4.0.146
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2020 21.2
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.620289 79.620289
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
VulcanControl.dll Vulcan Application Control Library 6.0.0.14
VulcanMessage5.dll Vulcan Message Library 6.0.0.14
WinRTSupport.dll Adobe Photoshop Windows RT Support 21.0.0.0
WRServices.dll WRServices Build 15.3.0.24640 15.3.0.24640
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-3.8.0.45


Required plug-ins:

Accented Edges 21.2 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 21.2 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 21.2 - from the file “Filter Gallery.8bf”
Average 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “Average.8bf”
Bas Relief 21.2 - from the file “Filter Gallery.8bf”
BMP 21.2 - from the file “Standard MultiPlugin.8bf”
Camera Raw 12.4 - from the file “Camera Raw.8bi”
Camera Raw Filter 12.4 - from the file “Camera Raw.8bi”
Chalk && Charcoal 21.2 - from the file “Filter Gallery.8bf”
Charcoal 21.2 - from the file “Filter Gallery.8bf”
Chrome 21.2 - from the file “Filter Gallery.8bf”
Cineon 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “Cineon.8bi”
Clouds 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “Clouds.8bf”
Color Halftone 21.2 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 21.2 - from the file “Filter Gallery.8bf”
Conté Crayon 21.2 - from the file “Filter Gallery.8bf”
Craquelure 21.2 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 21.2 - from the file “Standard MultiPlugin.8bf”
Crosshatch 21.2 - from the file “Filter Gallery.8bf”
Crystallize 21.2 - from the file “Standard MultiPlugin.8bf”
Cutout 21.2 - from the file “Filter Gallery.8bf”
Dark Strokes 21.2 - from the file “Filter Gallery.8bf”
De-Interlace 21.2 - from the file “Standard MultiPlugin.8bf”
Dicom 21.2 - from the file “Dicom.8bi”
Difference Clouds 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “Clouds.8bf”
Diffuse Glow 21.2 - from the file “Filter Gallery.8bf”
Displace 21.2 - from the file “Standard MultiPlugin.8bf”
Dry Brush 21.2 - from the file “Filter Gallery.8bf”
Eazel Acquire 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “EazelAcquire.8ba”
Entropy 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “statistics.8ba”
Export Color Lookup Tables 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “Export3DLUT.8be”
Extrude 21.2 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “FastCore.8bx”
Fibers 21.2 - from the file “Standard MultiPlugin.8bf”
Film Grain 21.2 - from the file “Filter Gallery.8bf”
Filter Gallery 21.2 - from the file “Filter Gallery.8bf”
Fresco 21.2 - from the file “Filter Gallery.8bf”
Glass 21.2 - from the file “Filter Gallery.8bf”
Glowing Edges 21.2 - from the file “Filter Gallery.8bf”
Grain 21.2 - from the file “Filter Gallery.8bf”
Graphic Pen 21.2 - from the file “Filter Gallery.8bf”
Halftone Pattern 21.2 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 21.2 - from the file “HDRMergeUI.8bf”
HSB/HSL 21.2 - from the file “Standard MultiPlugin.8bf”
IFF Format 21.2 - from the file “Standard MultiPlugin.8bf”
IGES 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “U3D.8bi”
Ink Outlines 21.2 - from the file “Filter Gallery.8bf”
JPEG 2000 21.2 - from the file “JPEG2000.8bi”
Kurtosis 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “statistics.8ba”
Lens Blur 21.2 - from the file “Lens Blur.8bf”
Lens Correction 21.2 - from the file “Lens Correction.8bf”
Lens Flare 21.2 - from the file “Standard MultiPlugin.8bf”
Liquify 21.2 - from the file “Liquify.8bf”
Matlab Operation 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “ChannelPort.8bf”
Maximum 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “statistics.8ba”
Mean 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “statistics.8ba”
Measurement Core 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “MeasurementCore.8me”
Median 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “statistics.8ba”
Mezzotint 21.2 - from the file “Standard MultiPlugin.8bf”
Minimum 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “statistics.8ba”
MMXCore Routines 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “MMXCore.8bx”
Mosaic Tiles 21.2 - from the file “Filter Gallery.8bf”
Multiprocessor Support 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “MultiProcessor Support.8bx”
Neon Glow 21.2 - from the file “Filter Gallery.8bf”
Note Paper 21.2 - from the file “Filter Gallery.8bf”
NTSC Colors 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “NTSC Colors.8bf”
Ocean Ripple 21.2 - from the file “Filter Gallery.8bf”
OpenEXR 21.2 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 21.2 - from the file “Filter Gallery.8bf”
Palette Knife 21.2 - from the file “Filter Gallery.8bf”
Patchwork 21.2 - from the file “Filter Gallery.8bf”
Paths to Illustrator 21.2 - from the file “Standard MultiPlugin.8bf”
PCX 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “PCX.8bi”
Photocopy 21.2 - from the file “Filter Gallery.8bf”
Picture Package Filter 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “ChannelPort.8bf”
Pinch 21.2 - from the file “Standard MultiPlugin.8bf”
Pixar 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “Pixar.8bi”
Plaster 21.2 - from the file “Filter Gallery.8bf”
Plastic Wrap 21.2 - from the file “Filter Gallery.8bf”
Pointillize 21.2 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 21.2 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “PBM.8bi”
Poster Edges 21.2 - from the file “Filter Gallery.8bf”
PRC 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “U3D.8bi”
Radial Blur 21.2 - from the file “Standard MultiPlugin.8bf”
Radiance 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “Radiance.8bi”
Range 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “statistics.8ba”
Render Color Lookup Grid 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “Export3DLUT.8be”
Reticulation 21.2 - from the file “Filter Gallery.8bf”
Ripple 21.2 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 21.2 - from the file “Filter Gallery.8bf”
Save for Web 21.2 - from the file “Save for Web.8be”
ScriptingSupport 21.2 - from the file “ScriptingSupport.8li”
Shake Reduction 21.2 - from the file “Shake Reduction.8bf”
Shear 21.2 - from the file “Standard MultiPlugin.8bf”
Skewness 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “statistics.8ba”
Smart Blur 21.2 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 21.2 - from the file “Filter Gallery.8bf”
Solarize 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “Solarize.8bf”
Spaces 21.2 - from the file “Spaces.8li”
Spatter 21.2 - from the file “Filter Gallery.8bf”
Spherize 21.2 - from the file “Standard MultiPlugin.8bf”
Sponge 21.2 - from the file “Filter Gallery.8bf”
Sprayed Strokes 21.2 - from the file “Filter Gallery.8bf”
Stained Glass 21.2 - from the file “Filter Gallery.8bf”
Stamp 21.2 - from the file “Filter Gallery.8bf”
Standard Deviation 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “statistics.8ba”
Sumi-e 21.2 - from the file “Filter Gallery.8bf”
Summation 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “statistics.8ba”
Targa 21.2 - from the file “Standard MultiPlugin.8bf”
Texturizer 21.2 - from the file “Filter Gallery.8bf”
Tiles 21.2 - from the file “Standard MultiPlugin.8bf”
Torn Edges 21.2 - from the file “Filter Gallery.8bf”
Twirl 21.2 - from the file “Standard MultiPlugin.8bf”
U3D 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “U3D.8bi”
Underpainting 21.2 - from the file “Filter Gallery.8bf”
Vanishing Point 21.2 - from the file “VanishingPoint.8bf”
Variance 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “statistics.8ba”
Water Paper 21.2 - from the file “Filter Gallery.8bf”
Watercolor 21.2 - from the file “Filter Gallery.8bf”
Wave 21.2 - from the file “Standard MultiPlugin.8bf”
WIA Support 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “WIASupport.8li”
Wind 21.2 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “WBMP.8bi”
ZigZag 21.2 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

com.adobe.ccx.start 3.5.0.95 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.5.0\"
CDO: 1.68.5
CmdN: 1.4.11
CDP: 1.95.4
com.adobe.photoshop.exportAs 0.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.exportAs\"

com.adobe.photoshop.personalization 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.personalization\"


Extensions:

com.adobe.stock.panel.licensing 0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
New Document 3.2.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.2.0\fnft.html?v=3.2.0.18”
Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_8_294\index.html”
com.adobe.inapp.typekit.purchase 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_8_294\purchaseTypekit.html”
Home 2.12.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.12.1\index.html?v=2.12.1.2”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_8_294\extensions\capture\capture.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

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Adobe Community Professional ,
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There's no sign of your GPU in the system info now and because of that some features that require a GPU will be disabled, as I mentioned this version of Photoshop is causing major issues for people with older GPU's.

You're not the only one that's having issues with this version, some people with newer GPU's are having issues as well

Try uninstalling this version and installing version 21.1.3 instead from the CC app.

Going forward you may need to consider either upgrading your current PC or purchasing a new one, Photoshop is becoming more and more resource hungry, especially when it comes to RAM and GPU's.

2020-08-26 20_28_58-Solved_ Re_ Can't use Flame Filter - Adobe Support Community - 8713382.png

 

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New Here ,
Aug 27, 2020

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Thank you for your reply. I appreciate you! Its good to know that I'm not alone. lol Might be time for an upgrade for my computer.

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Adobe Community Professional ,
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There's nothing wrong with an old PC, my current PC has an Intel i7 3770k CPU and I've using this PC for the last 7 years and it's still running like new, the thing is, you have to consider the outdated hardware.

I installed 32GB of RAM, a new Nvidia RTX2060 super GPU, also installed a 500GB SSD for the system drive and another 250GB SSD for the scratch disk.

Also have 2 4TB HDD drives for storage and backups.

Photoshop 2020 runs extremely well on my PC but having said that there are some serious bugs in this release, sometimes I have to revert to 2019 because it's more stable.

Adobe seem more focused on introducing new features rather than fixing bugs unfortunately.

 

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