Crashed opening NEF Raw files

[scottt64817097]

Hi.

Has anybody else had problems opening NEF files in the latest update? Everytime I attempt to open a file program crashes, sends an error report then closes.

Thanks

Scott

[jane-e]

Hi Scott,

If you are using Lightroom for the NEF Raw files, there is a known bug. Quit both programs. Launch Photoshop first, then Lightroom.

~ Jane

[scottt64817097]

Hi Jane,

Unfortunately this is in Photoshop CC, I have reinstalled it and changed the settings to make sure my graphics card is used as the graphics processor.  I have tried to open older NEF files and the problems remains.

Thanks

Scott

[jane-e]

scottt64817097  wrote

Unfortunately this is in Photoshop CC

Hi Scott,

You can’t open Raw files in Photoshop; you can only open them in ACR through Bridge or Lightroom. So if you are using Bridge, then try launching Photoshop first.

~ Jane

[scottt64817097]

Hi Jane,

Since when?  I have only ever used Photoshop to open RAW files, they open the raw screen which allows you to carry out adjustments before you then save the file as a JPEG with the xmp data.  I never use bridge or lightoom.

[scottt64817097]

I have also just tried opening through bridge, which launches PS and crashes again.  This is a fairly major issue that needs to be rectified as all my images are taken in RAW meaning I can do no editing at present.

[davescm · Accepted solution]

Hi Scott

Try this:

Open Photoshop and go to Preferences > Camera Raw.  Uncheck "Use Graphcs Processor". Restart.

Now try and open a NEF file

Dave

[scottt64817097]

Hi Dave,

Same outcome unfortunately, Crashes, Sends Crash Report then closes.

Cheers

Scott

[scottt64817097]

I lie, I changed the wrong setting.

Works OK now, hopefully Adobe issue a fix.

Thanks for your help.

Scott

[NewtonLightcatcher]

That does not work for me. It already says OFF  and says the it is not supported on my machine.  

[D Fosse]

There are tightened system requirements in ACR 13, and it will not work on older operating systems.

https://helpx.adobe.com/photoshop/kb/known-issues.html 

Don't know if that's the case here, but if it is, you need to revert to ACR 12.x.

[NewtonLightcatcher]

That might be a good fix BUT I have nowhere to roll raw back see image. I am already rolled back to 2019 and do not see Photoshop CC anymore.