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Creative cloud: no update to photoshop 14.1 with Generator

Community Beginner ,
Sep 09, 2013 Sep 09, 2013

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Restarted and launched photoshop, checked for updates through CC App and Photoshop CC, but says it does not have an update.

Would like to try and solve as I would like to get usingthe generator part in the update.

Any ideas on how to solve this?

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correct answers 1 Correct answer

Adobe Employee , Sep 12, 2013 Sep 12, 2013

Try updating CC App from following link:

http://www.adobe.com/appsmanager/index.html

Once done check for updates, If this still does not solve the problem, then please let us know.

Regards,

Ashutosh

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New Here ,
Nov 19, 2013 Nov 19, 2013

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I need some help too.

I'm running CC education, but not education enterprise. Though I do have CS6 education enterprise installed since I teach Photoshop CS6 still. Our lab is not updated to CC yet.

Could the non-updating CS6 be conflicting with CC? I recall reading somewhere that CC and CS6 could both live on the same machine without problem, maybe I got it wrong though.

Your help is appreciated.

Brent

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Adobe Employee ,
Nov 19, 2013 Nov 19, 2013

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@Kalihari,

This should not be an issue. Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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New Here ,
Nov 20, 2013 Nov 20, 2013

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I am having the same issues. Running on a mac in an enterprise environment.

Any help would be appreciated,

Mike

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Adobe Employee ,
Nov 20, 2013 Nov 20, 2013

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@MikeFranke

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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New Here ,
Nov 21, 2013 Nov 21, 2013

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Facing similar or the same issues. What are the files to be removed?

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Adobe Employee ,
Nov 21, 2013 Nov 21, 2013

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@baderkamal,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

these files would be present if you are in enterprise env.

Regards,

Ashutosh

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Community Beginner ,
Nov 21, 2013 Nov 21, 2013

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In an Education Enterprise environment and would like this information.  Thanks.

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Adobe Employee ,
Nov 21, 2013 Nov 21, 2013

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@PTL421,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Community Expert ,
Nov 22, 2013 Nov 22, 2013

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Hi Ash, thanks for helping.  If a number of people are having the same problem, maybe it makes sense to just post the solution publicly on this thread instead of only via direct messaging?  There are probably more folks reading that could be helped without going through the process...

In any event, anyone who needs to download the Photoshop 14.1.2 'Generator' updates can find the direct links here to apply for Windows and Mac OS.

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Adobe Employee ,
Nov 22, 2013 Nov 22, 2013

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@ProDesignTools

I understand your concern, The files which are being shared to be removed are put by Enterprise Admin to suppress updates.

This is done so that they can rollout Update package by themselves.

We are sharing this info to affected users ASAP and trying to make the Admins aware for the same, As these files are important to Enterprise env , hence for privacy concerns we avoid it.

If used by Non Enterprise users this may result in unnecessarily blocking of their updates.

Do let me know if this helps.

Regards,

Ashutosh

.

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New Here ,
Nov 20, 2013 Nov 20, 2013

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The removal of files worked fine.

My process/reasoning is possibly a bit different because I am also using a copy of CS6 for classroom instruction. I just used the non-updating installer (set it up to not look for updates for the lab computers) on my machine, and it did keep CC from being able to update as well. Once I deleted the file as instructed, and restarted my computer, It updated fine.

I had already updated the CC manager and deleted PS and reinstalled it (the cc version) and nothing worked, It was the non-updating files that did it.

Brent (a.k.a. Kalihari)

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New Here ,
Nov 22, 2013 Nov 22, 2013

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I am also using enterprise, with the same no-updates problem.  Please let me know what to delete/try.  Thanks.

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Adobe Employee ,
Nov 22, 2013 Nov 22, 2013

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@Adam,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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New Here ,
Nov 26, 2013 Nov 26, 2013

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Hi Ashutosh,

i have same problem here, please help.

thanks...

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Adobe Employee ,
Nov 26, 2013 Nov 26, 2013

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@Onth17

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Community Beginner ,
Nov 26, 2013 Nov 26, 2013

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@Ashutosh.Nigam

I need the list of files as well. Thank you.

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Adobe Employee ,
Nov 26, 2013 Nov 26, 2013

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@PatrickGreen23,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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New Here ,
Nov 29, 2013 Nov 29, 2013

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I have the same problem Ashutosh.

Thanks in advance.

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Adobe Employee ,
Dec 02, 2013 Dec 02, 2013

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@clubbeer,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Community Beginner ,
Nov 22, 2014 Nov 22, 2014

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What files should be removed??? I'm not getting updates too.........

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Adobe Employee ,
Nov 23, 2014 Nov 23, 2014

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Are you an enterprise customer, Please check with your Admin if he has  disabled/suppressed updates from Adobe and hosting in on a local server

Please refer:

http://helpx.adobe.com/creative-suite/kb/disable-auto-updates-application-manager.html

Make sure your updates are not disabled by admin, If so remove the files which suppress updates as mentioned in the link.

In future your Admin needs to make sure that either he rolls out the update package or they are not suppressed.

Regards,

Ashutosh

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New Here ,
Jan 03, 2015 Jan 03, 2015

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I don't get updates for the apps on my D:\ drive. I installed Photoshop on the C:\drive because I was too late when changing the folder were the apps should be. So PhotoShop is now version 2014.2.2. But the other apps I use, InDesign and Illustrator are on my D:\drive still 2014.0.

I tried the direct downloads from All Adobe CC 2014 Updates: The Direct Download Links for Windows | ProDesignTools but then I get the message that this update is not correct for me.

How do I get the updates?

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Community Expert ,
Jan 07, 2015 Jan 07, 2015

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Hi, could you please answer these questions:

1. What country are you in and what language do you use?

2. Which CC license type and subscription plan do you have?

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New Here ,
Jan 07, 2015 Jan 07, 2015

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1. I'am in the Netherlands and I use Dutch as language

2. I have a Student and Teacher Edition (one year), started my subscribtion 22 december 2014.

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Community Expert ,
Jan 07, 2015 Jan 07, 2015

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Did you try getting and installing the updates via Adobe's Creative Cloud Desktop App?

In theory, which drive the apps are installed on shouldn't make a difference as long as it's a local disk, but if you think it might be an issue, then did you try uninstalling and reinstalling them elsewhere?

If you're still stuck with that "not applicable" message then see the other suggestions we offer here.

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