Creative cloud: no update to photoshop 14.1 with Generator

Community Beginner ,
Sep 09, 2013

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Restarted and launched photoshop, checked for updates through CC App and Photoshop CC, but says it does not have an update.

Would like to try and solve as I would like to get usingthe generator part in the update.

Any ideas on how to solve this?

Try updating CC App from following link:

http://www.adobe.com/appsmanager/index.html

Once done check for updates, If this still does not solve the problem, then please let us know.

Regards,

Ashutosh

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Sep 09, 2013 0
138 Replies 138
Adobe Employee ,
Sep 09, 2013

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Hey Silverbadger,

Try Quitting and Restarting the Creative Cloud Application manager.

That will force it to re-check the servers for updates.

Let us know how it goes,

Regards

Pete

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Sep 09, 2013 0
Community Beginner ,
Sep 09, 2013

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Hi Pete, same problem.

  1. Quit Creative Cloud
  2. Quit Photoshop CC
  3. Restarted Creative Cloud
  4. Checked for updates
    Screen Shot 2013-09-09 at 19.56.21.png
  5. Opened Photoshop CC
  6. Checked for updates
    Screen Shot 2013-09-09 at 20.01.01.png

Any other ideas?

Thanks

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Sep 09, 2013 0
Adobe Employee ,
Sep 09, 2013

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Thanks for getting back to me Silverbadger,

Might try signing out of the CC app, then sign back in.

Could even try Photoshop's Help > Updates command too..

Maybe one of those steps will help?

regards

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Sep 09, 2013 0
Community Beginner ,
Sep 09, 2013

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Hi Pete

Tried signing out and back in again. No joy

Tried the Photoshop update command to but no help.

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Sep 09, 2013 0
Adobe Employee ,
Sep 09, 2013

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Odd,

Where are you located?

Maybe try a computer restart as well?

Regards

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Sep 09, 2013 0
Community Beginner ,
Sep 09, 2013

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Yes, very strange. I'm in the UK. I'll try a retsart and see.

Thanks.

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Sep 09, 2013 0
Community Beginner ,
Sep 09, 2013

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No joy on the restart either. Same problem.

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Sep 09, 2013 0
New Here ,
Sep 09, 2013

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Guys, I had to uninstall Creative Cloud Desktop and then reinstall that and it picked up the update.. I hope this works for you too...

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Sep 09, 2013 1
Community Beginner ,
Sep 09, 2013

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Uninstalled Photoshop CC and this solved the problem...Strange one.

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Sep 09, 2013 0
Adobe Employee ,
Sep 12, 2013

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Try updating CC App from following link:

http://www.adobe.com/appsmanager/index.html

Once done check for updates, If this still does not solve the problem, then please let us know.

Regards,

Ashutosh

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Sep 12, 2013 0
New Here ,
Sep 13, 2013

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same problem here.. CC App updated 3 days ago, but photoshop is still at 14.0 without an update in sight (neither in PS Help -> Updates, nor through CC App.) Also just downloaded CreativeCloudInstaller.dmg from http://www.adobe.com/appsmanager/index.html and installed it, no changes in any way..

regards,

  Herbert

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Sep 13, 2013 0
New Here ,
Sep 13, 2013

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ok, checking through adobe application manager (photoshop cc -> help -> updates) just worked 🙂 maybe installing the new Creative Cloud App did the trick (i thought it would lead to showing the update in the App directly, where it still showed 'Up to date' .. i'm not sure if i have checked within photoshop after the new install.

thanks anyway, photoshop 14. just updated to 14.1.1 successfully

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Sep 13, 2013 0
Adobe Employee ,
Sep 13, 2013

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Thanks for confirming it Herbert.

Regards,

Ashutosh

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Sep 13, 2013 0
Community Beginner ,
Sep 17, 2013

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I have followed these instructions and still get the message that all my apps are up to date. I got the Camera Raw 8.2 updates this morning, so it appears to be working, but no matter what I do it says that Photoshop 14.0 is up to date.

I contacted my administrator who created the package and he is very clear that he did not suppress updates and has no plans to host them here. He too is very frustrated because he has already been talking to your support checking over the install package we are using at my organization. According to Adobe it should work, but it doesn't.

I saw another post where you private messaged someone about a file that was keeping the update from happening. Please contact me if you have a method of fixing this (expensive) mess.

Thank you.

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Sep 17, 2013 0
Adobe Employee ,
Sep 17, 2013

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@

Aviris

Please check your private messages, I have provided the details of files to be removed which suppress updates.

If these files are present then your Admin needs to make sure that either he rolls out the update package or they are not suppressed.

Once done check for updates, If this still does not solve the problem, I will contact you for connect session.

Regards,

Ashutosh


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Sep 17, 2013 0
Community Beginner ,
Nov 19, 2013

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also uninstalled CS6 as well as CC photoshop and also creative cloud and thought a fresh install would do the trick. downloaded and installed CC and it tries to update an app not there. so failed again. I am paying a subscription and having to use an old copy of CS2. not happy. Windows 7, 64-bit, home premium. HP laptop,G60-635DX Notebook. Probably will have to buy a new laptop. Wll continue to try this, then probably have to contact suppport. Can anyone send me a private message like the other guys got? the link shown in one of the first posted answers goes nowhere. you cannot even download a trial CC. This is crap.

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Nov 19, 2013 0
Adobe Employee ,
Nov 19, 2013

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@icu109

Link provided for updating CC app does works, Please verify again.

Try updating CC App from following link:

http://www.adobe.com/appsmanager/index.html

If you are currently available for connect session do let me know. Please check your private messages for details.

Regards,

Ashutosh

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Nov 19, 2013 0
Community Beginner ,
Dec 01, 2013

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Ashutosh, I believe that this problem for me stems from when I first signed

for PS when it was CS6 first came out and i was given permission to have it

on 2 laptops, both had issues and one or other was set to have problems.

When PS CC came out, I believe subscription service probably didn't pick

this up. The Compaq was my main laptop and that is the one I just ordered a

keyboard for and was the original PS loaded machine This HP had the second

copy and CC is seeing it as a rogue copy. I got my new Gateway yesterday

and loaded PS which told me I had updated copy on another machine and the

only way it was giving me another copy was to disable the copy on other

machines and I clicked yes, and the install completed and updated. You may

wish to pass this on and thank you for your help. I loaded the HP with CS2

for backup.

Best, Kathy

Kathy Boulier, Composite Art Designs

Galleries:

http://www.my.opera.com/flapper1/albums

http://www.my.opera.com/ICU109/albums

http://pictify.com/user/icu109

http://icu109.deviantart.com/

http://www.youtube.com/user/icu109

Mail:

kfboulier@gmail.com (use the most for everything)

kath.icu109@gmail.com (mostly family)

kathy_boulier@yahoo.com (rare use)

kboulier2007@yahoo.com (occasional)

Home 810.637.5890; mobile 810.479.1330 - text me.

Located in Fort Gratiot, Michigan, North of the Blue Water Bridges

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Dec 01, 2013 0
New Here ,
Dec 02, 2013

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Hi Ashutosh, can you send me this information too?

Thanks!

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Dec 02, 2013 0
Adobe Employee ,
Dec 02, 2013

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@yvette_olive,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Dec 02, 2013 0
New Here ,
Dec 03, 2013

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Hi can you send me the details too, and i seriously think you guys should just announce it

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Dec 03, 2013 0
Adobe Employee ,
Dec 03, 2013

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@ ITLESCOPAQUE

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Dec 03, 2013 0
New Here ,
Dec 03, 2013

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same problem to update 14.1

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Dec 03, 2013 0
Adobe Employee ,
Dec 03, 2013

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@Kein,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Dec 03, 2013 0
New Here ,
Dec 03, 2013

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Please send me the details as well, having the same problem.

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Dec 03, 2013 0
Adobe Employee ,
Dec 03, 2013

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@Patrick

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Dec 03, 2013 0
New Here ,
Dec 08, 2013

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Hi Ashutosh. I'm having the same problem where I work, can you send me the details?

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Dec 08, 2013 0
New Here ,
Oct 04, 2013

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same problem as everyone here. tried every solution on page. tried uninstalling Photoshop CC, but it still says it's installed. can't reinstall. help.

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Oct 04, 2013 0
Adobe Employee ,
Oct 04, 2013

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@pepppppy

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Oct 04, 2013 0
New Here ,
Oct 04, 2013

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same problem here as well... Photoshop CC 14.0 and not seeing any update to 14.1

Thanks

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Oct 04, 2013 0
Adobe Employee ,
Oct 04, 2013

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@franzli72

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Oct 04, 2013 0
New Here ,
Oct 04, 2013

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Done, nothing changed... bad luck...

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Oct 04, 2013 0
New Here ,
Oct 04, 2013

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Well, the problem was solved.

I want to publicly thank Ashutosh that has tried everything to make my version of Photoshop CC upgraded. We need more people with this kind of dedication to their job.

Thanks a lot,

     Franc

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Oct 04, 2013 0
Contributor ,
Sep 09, 2013

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I had the same thing. No updates in CC. But when I went to Photoshop > Help > Updates... it found it.

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Sep 09, 2013 0
Explorer ,
Sep 17, 2013

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at work we have a system that can´t be updated with ACR.. and guess what, the 8.2 RC is installed.

all systems update fine only that one where we have tested ACR 8.2 RC on says the update is not made for our system.

is there a way to remove 8.2 RC?

why have adobe updates be so complicated and error prone?

you can´t just download them to install them offline and half the time even the installation makes problems.

and you need to have an extra update tool installed "application manager"... that needs his own updates to work. idiocy^3...

why do other companys manage to make updates that just ... well.... update the application?

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Sep 17, 2013 0
Adobe Employee ,
Sep 17, 2013

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@hamada2013

Please provide us with snapshot of the error and the following files.

You can find them at:

ACR  Installer logs

For Mac:

Library\Logs\Adobe\Installer

For Win:

Program Files(x86)\Common Files\Adobe\Installers

AAM logs

For Mac:

/Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0

For Win:

C:\Users\<username>\AppData\Local\Adobe\AAMUpdater



You can zip all the files together and send us through mail (asnigam@adobe.com). This would help us in finding the root cause.

Appreciate your help. Apologize for the inconvenience.

Regards,
Ashutosh

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Sep 17, 2013 0
Explorer ,
Sep 18, 2013

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well waiting for the adobe support staff to fix something ... then we would never get to work.

we know these updates issue very well, we had enough of them in the past.

so our IT team did a complete reinstallation. did not solve anything.

manual registry cleaning + adobe cleaner tool did not help.

so we reverted to an earlier system backup (tipp from another photoshop forum).

voila... suddenly the update worked.

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Sep 18, 2013 0
Adobe Employee ,
Sep 18, 2013

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@

hamada2003

Glad it worked, but do provide us with the log files,this helps us to know the root cause.

If it is a genuine issue we can fix it up.

Regards,

Ashutosh

Ps ACR team

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Sep 18, 2013 0
New Here ,
Sep 19, 2013

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I have the same problem. have tried to uninstall, tried to close all, but still no luck

Im in an enterprice setup

/Danni

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Sep 19, 2013 0
Adobe Employee ,
Sep 19, 2013

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@

Danni

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Sep 19, 2013 0
New Here ,
Sep 19, 2013

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Thanks Ashutosh

I deleted the file  which Ashutosh told me to, and now it works

wuhuu

Regards Danni

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Sep 19, 2013 0
Explorer ,
Sep 23, 2013

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I have the same issue as everyone here.  Can you please let me know the files to remove so that I can get this feature working, too? 

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Sep 23, 2013 0
Adobe Employee ,
Sep 23, 2013

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@jr013153

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Sep 23, 2013 0
Community Beginner ,
Sep 23, 2013

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Hi Ashutosh.

Could you DM me the details as well.

Thanks.

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Sep 23, 2013 0
Adobe Employee ,
Sep 23, 2013

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@silverbadger1967,

These files exist only when you are in enterprise environment.

Regards,

Ashutosh

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Sep 23, 2013 0
New Here ,
Oct 07, 2013

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same problem here as well... Photoshop CC 14.0 and not seeing any update to 14.1

Thanks

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Oct 07, 2013 0
Explorer ,
Oct 09, 2013

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Same problem. 😞

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Oct 09, 2013 0
Explorer ,
Oct 09, 2013

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Can I get that list of files as well?

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Oct 09, 2013 0
Adobe Employee ,
Oct 09, 2013

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@Inprov Ryan &  JeremyLeeinTW1,

Are you both on enterprise environment?

Regards,

Ashutosh

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Oct 09, 2013 0
Explorer ,
Oct 09, 2013

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I am, yes.

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Oct 09, 2013 0
Adobe Employee ,
Oct 09, 2013

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@Inprov Ryan,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Oct 09, 2013 0
Explorer ,
Oct 10, 2013

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Worked! Thanks!

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Oct 10, 2013 0
New Here ,
Oct 14, 2013

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I'm having very similar problems.

Enterprise CC (Education)

Windows 8 x64

Updated Creative Cloud app

Checked for updates through Cloud app - says everything is up to date, but Photoshop is 14.0, and others are .0 versions. No updates available.

Update is grayed out in Photoshop menu. Bridge Update give no internet or non-admin - tried with both, still nothing.

Thanks,

Ryan

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Oct 14, 2013 0
Adobe Employee ,
Oct 14, 2013

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@ anarch0n,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Oct 14, 2013 0
Explorer ,
Oct 18, 2013

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Hi,

Same problem here, please help.

Thanks!

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Oct 18, 2013 0
Adobe Employee ,
Oct 18, 2013

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@ skartov,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Oct 18, 2013 0
New Here ,
Oct 25, 2013

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Could I please have this information on which files to remove as well.  I am an Education user and no updates are working from creative cloud or inside the program.  Win 8x64

Thank you,

Mike.

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Oct 25, 2013 0
Adobe Employee ,
Oct 27, 2013

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@MultitaskingMike,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Oct 27, 2013 0
New Here ,
Nov 05, 2013

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Hi Ashutosh,

same problem here, please help.

thanks!!

Steve

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Nov 05, 2013 0
Adobe Employee ,
Nov 05, 2013

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@steve_mylord,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Nov 05, 2013 0
New Here ,
Nov 18, 2013

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I am having the same issue. Enterprise and update greyed out.  Files to be removed to help with suppression of updates?

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Nov 18, 2013 0
Adobe Employee ,
Nov 18, 2013

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@rissab,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Nov 18, 2013 0
New Here ,
Nov 19, 2013

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I need some help too.

I'm running CC education, but not education enterprise. Though I do have CS6 education enterprise installed since I teach Photoshop CS6 still. Our lab is not updated to CC yet.

Could the non-updating CS6 be conflicting with CC? I recall reading somewhere that CC and CS6 could both live on the same machine without problem, maybe I got it wrong though.

Your help is appreciated.

Brent

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Nov 19, 2013 0
Adobe Employee ,
Nov 19, 2013

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@Kalihari,

This should not be an issue. Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Nov 19, 2013 0
New Here ,
Nov 20, 2013

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I am having the same issues. Running on a mac in an enterprise environment.

Any help would be appreciated,

Mike

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Nov 20, 2013 0
Adobe Employee ,
Nov 20, 2013

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@MikeFranke

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Nov 20, 2013 0
New Here ,
Nov 20, 2013

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The removal of files worked fine.

My process/reasoning is possibly a bit different because I am also using a copy of CS6 for classroom instruction. I just used the non-updating installer (set it up to not look for updates for the lab computers) on my machine, and it did keep CC from being able to update as well. Once I deleted the file as instructed, and restarted my computer, It updated fine.

I had already updated the CC manager and deleted PS and reinstalled it (the cc version) and nothing worked, It was the non-updating files that did it.

Brent (a.k.a. Kalihari)

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Nov 20, 2013 0
New Here ,
Nov 21, 2013

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Facing similar or the same issues. What are the files to be removed?

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Nov 21, 2013 0
Adobe Employee ,
Nov 21, 2013

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