Creative cloud: no update to photoshop 14.1 with Generator

[silverbadger1967]

Restarted and launched photoshop, checked for updates through CC App and Photoshop CC, but says it does not have an update.

Would like to try and solve as I would like to get usingthe generator part in the update.

Any ideas on how to solve this?

[vofPalabra]

Thank you for responding.

Updating via Creative Cloud Desktop App, is the first thing I tried.

On your 2nd question: Yes I tried installing Photoshop on my C:\ drive, and then I got 2014.2.2. But I had to remove it because my C:\ drive is a 60Gb SSD and there is not enough space there for the Adobe CC software I want to install. My E:\drive is 2TB, so space enough. After removing Photoshop and reinstalling it on de E:/drive it was 2014.0.0.

I tried the steps described in the link you posted, but I keep getting the message:

[mmink]

Can you message me the list files that suppress updates.

I have de-installed and re-installed, ran the cc clean utility after a de-install and re-installed. 

The solutions install but won't update.  by the way - I'm on a mac running 10.9.1 - photoshop cc and bridge cc.

I've logged a ticket it's been sent to level 3 - someone is supposed to call me in 2 to 3 days - but I'd like to take care of this sooner if possible.

[Ashutosh.Nigam]

@mmink,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Do ask your admin to either not suppress updates or run update package so that you have the latest Ps on your system.

Regards,

Ashutosh

[henryPetty]

Hi Ashutosh. I'm having the same problem where I work, can you send me the details?

[fredericko1512736]

Can I please get the list of files to delete?

[henryPetty]

Hi Ashutosh. I'm having the same problem where I work, can you send me the details?

[gjkjt]

I'm also having the same issues. Can you send me the details please.

Thanks

[Ashutosh.Nigam]

Are you an enterprise customer, Please check with your Admin if he has  disabled/suppressed updates from Adobe and hosting in on a local server

Please refer:

http://helpx.adobe.com/creative-suite/kb/disable-auto-updates-application-manager.html

Make sure your updates are not disabled by admin, If so remove the files which suppress updates as mentioned in the link.

In future your Admin needs to make sure that either he rolls out the update package or they are not suppressed.

Regards,

Ashutosh

[gjkjt]

Thanks for the quick response. However, our admin has not disabled updates as other users in my team are getting them. I have also checked the file location in the link provided and there was nothing with that file name in there.

Any other ideas?

Thanks

Rich

[bakayaro77]

Hi Ashutosh. I'm having the same problem that cannot update, can you send me the details? I'm using Mac CC 2014

[Dennis_Agterberg]

Hey Ashutosh. Got the same problem as everyone else. Need details please. Thanks in advance.

[ProDesignTools]

bakayaro77 wrote:

Hi Ashutosh. I'm having the same problem that cannot update, can you send me the details? I'm using Mac CC 2014

Hi Bakayaro, if the problem is that you cannot successfully update your tools via the CC Desktop App, then you can always download and apply the CC 2014 updates/patches manually instead by using these pages:

All Adobe CC 2014 Updates: Direct Download Links for Windows

All Adobe CC 2014 Updates: Direct Download Links for Mac

Hope that helps!

[AdamAphtns]

I am suffering from the same issue. Would it be possible to get the list as well? Thank you.

[Ashutosh.Nigam]

Please refer:

http://helpx.adobe.com/creative-suite/kb/disable-auto-updates-application-manager.html

Make sure your updates are not disabled by admin, If so remove the files which suppress updates as mentioned in the link.

In future your Admin needs to make sure that either he rolls out the update package or they are not suppressed.

Regards,

Ashutosh