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Creepy problems with Adobe Creative Cloud app.

Adobe Community Professional ,
Jul 19, 2020

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This is complete (Profanity removed by moderator) up!
 

Try to install all the latest system updates. Perhaps this is the problem.

 

Поставил на виртуалку чистую семёрку SP1 - не могу даже creative cloud нормально установить, после авторизации в учётку не отображается страница установщика.

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Actions and scripting, Bug, Crash or freeze, Download and install, How to, Problem or error, Windows

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Creepy problems with Adobe Creative Cloud app.

Adobe Community Professional ,
Jul 19, 2020

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This is complete (Profanity removed by moderator) up!
 

Try to install all the latest system updates. Perhaps this is the problem.

 

Поставил на виртуалку чистую семёрку SP1 - не могу даже creative cloud нормально установить, после авторизации в учётку не отображается страница установщика.

Topics

Actions and scripting, Bug, Crash or freeze, Download and install, How to, Problem or error, Windows

Views

188

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Jul 19, 2020 0
Adobe Community Professional ,
Jul 19, 2020

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Hi

No issues here with v5.2.0.436 of the CC app on Windows 10

Dave

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Jul 19, 2020 0
Most Valuable Participant ,
Jul 19, 2020

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PS works on my Windows 10 2004 machine.  However, it having big on some machines with users graphics devices.   Even on my working 21.2 Adobe PS System Info no longer has the devices drivers version and date for my Nvidia Quadro k2200.   Also the information Sniffers outputs is different now. Adobe software keeps going down hill. Try Adobe Cleaner and reinstall.

 

Adobe Photoshop Version: 21.2.0 20200604.r.225 2020/06/04: 02a81f3015  x64
Number of Launches: 1491
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.292
System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 12
Logical processor count: 24
Processor speed: 1995 MHz
Built-in memory: 40886 MB
Free memory: 29959 MB
Memory available to Photoshop: 37449 MB
Memory used by Photoshop: 80 %
ACP.local Status:
 - SDK Version: 1.30.8.3
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.48.36
 - Min Core Sync Required: 4.3.4.2
ACPL Cache Config: 
 - Time to Live: 5184000 seconds
 - Max Size: 20480 MB
 - Purge Percentage: 50%
 - Threshold Percentage: 85%
 - Purge Interval: 60 seconds
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=-1920, bottom=1080, right=0
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=2
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4053
glgpu[0].GLName="Quadro K2200/PCIe/SSE2"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 CUDA"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=4294
clgpu[0].CLName="Quadro K2200"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLBandwidth=6.300000e+10
clgpu[0].CLCompute=390.452347
nativegpu[0].NativeName="5050:NVIDIA Quadro K2200"
nativegpu[1].NativeName="5050:NVIDIA Quadro K2200"
License Type: Subscription
Serial number: 90970090970448917498
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\jjmac\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  C:\, 224.2G, 116.7G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

 

sniffer

 

c:\>"C:\Program Files\Adobe\Adobe Photoshop 2020\sniffer"
Tester="Photoshop"
snifferStart="2020-07-19_07:36:37"
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4053
glgpu[0].GLName="Quadro K2200/PCIe/SSE2"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLRenderer"Quadro K2200/PCIe/SSE2"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
NumCLGPUs=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 CUDA"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=4294
clgpu[0].CLName="Quadro K2200"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CUDASupported=0
clgpu[0].CLBandwidth=6.200000e+10
clgpu[0].CLCompute=392.102737
NumNativeGPUs=2
nativegpu[0].NativeName="5050:NVIDIA Quadro K2200"
nativegpu[1].NativeName="5050:NVIDIA Quadro K2200"
snifferEnd="2020-07-19_07:36:39"

 

JJMack

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Jul 19, 2020 0
Adobe Community Professional ,
Jul 19, 2020

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I have windows 7.
I've tried everything. What does the video driver have to do with it?
I deleted through AdobeCreativeCloudCleanerTool. Then installed.
The same empty window.
 
Deleted through CC Troubleshooter.exe. Then installed. The same thing.

Installed the version of ACCCx4_9_0_504. It was installed, by the way, only the x32 version.
It started, but it was immediately updated to ACCCx5_2_0_436, which already has an x64 version and x32. And everything started anew.
 
Those. I can neither uninstall nor install nor update photoshop.

If they don’t fix it, then I won’t have photoshop 2020 and higher. Well, to hell with him.
aaaa.jpg

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Jul 19, 2020 0
Most Valuable Participant ,
Jul 19, 2020

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Its hard to believe Adobe would release any update of Creative Cloud that will not run on any Windows 7 machine when Adobe's requirement list Windows 7 + updates as a requirement. Is there anything different about your Windows 7 environment compared to the normal Windows 7 users Windows 7 system.

JJMack

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Jul 19, 2020 0
Enthusiast ,
Jul 19, 2020

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Win7 x64, нет проблем.

 

Adobe Photoshop: 21.2.0 20200604.r.225 2020/06/04: 02a81f3015 x64

Сreative Cloud 5.2.0.436

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Jul 19, 2020 0
Adobe Community Professional ,
Jul 20, 2020

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Freshly installed win7 x64 sp1.
Among the programs, only Creative Cloud is installed.

Or it does not start or such garbage.
Безымянный.jpg
 
Как и говорил, полный П...
 
Как установить шоп без этой хни?
En: How to install photoshop 2020 without this cloud garbage?
 
 

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Jul 20, 2020 0
Enthusiast ,
Jul 20, 2020

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Try to install all the latest system updates. Perhaps this is the problem.

 

Поставил на виртуалку чистую семёрку SP1 - не могу даже creative cloud нормально установить, после авторизации в учётку не отображается страница установщика.

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Jul 20, 2020 0
Guide ,
Jul 20, 2020

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Looks like they do not want you to use Windows 7

System Requirements

Windows

2GHz or faster processor with SSE2 support; dual-core processor required for HDV editing
Microsoft Windows 10 (recommended versions 1809, 1903) or Windows 8.1 (Windows 7 not supported);
64-bit versions only (32-bit not supported)
7.4 GB of available hard-disk space to install applications;
additional 12.4 GB to download all optional content
(cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
Microsoft DirectX 9 or 10 compatible sound and display driver
Windows Media Player (required if importing/exporting Windows Media formats)
DVD burner required to burn DVDs

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Jul 20, 2020 0
Enthusiast ,
Jul 20, 2020

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2020-07-20_21-49-56.png

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Jul 20, 2020 0
Adobe Community Professional ,
Jul 20, 2020

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@SuperMerlin

I'm not sure where you got those system requirements from but the Adobe website states Windows 7 with SP1 is fine:

https://helpx.adobe.com/uk/creative-cloud/system-requirements.html

 

Creative Cloud desktop app

The Creative Cloud desktop app has the following requirements:

  • Microsoft® Windows 7 (64-bit only) and later
  • Mac OS X v10.12 and later
  • Internet connection

 

and for Photoshop, Windows 7 with SP1  is also fine (Windows 8 is not supported) :

https://helpx.adobe.com/uk/photoshop/system-requirements.html

 

Dave

 

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Jul 20, 2020 0
Guide ,
Jul 20, 2020

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You are correct, I didn't look properly! I Must pay more attention! It was Elements not Photoshop.

https://www.adobe.com/uk/products/photoshop-premiere-elements/tech-specs.html

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Jul 20, 2020 1
Adobe Community Professional ,
Jul 20, 2020

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Thanks a lot  jazz-y !
Installing Windows updates solved the problem.

Also thanks to everyone who responded!
 

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Jul 20, 2020 0
JJMack LATEST
Most Valuable Participant ,
Jul 20, 2020

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Good to hear you are working...

JJMack

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Jul 20, 2020 0