crop tool freezing unable to free

New Here ,
Mar 22, 2021 Mar 22, 2021

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The v22.3(latest update) photoshop continually freezes when using the "crop" tool and no matter what I try it remains frozen so have to contiually shut down computer and restart but w when again try ing to use crop tool same problem arises.I can revert to earlier photoshop downloads and no problems arise. I am not technically or computer literate so can anyone give me a simple solution THANK YOU if abl to help.

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Crash or freeze

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Adobe Community Professional ,
Mar 22, 2021 Mar 22, 2021

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What freezes – Photoshop or the OS? 
If it’s Photoshop then one need not restart the computer but can forcequit the application (cmd-alt-esc on Mac, no idea about Windows but no doubt somethimg simmilar is possible there). 


What have you done for all-purpose trouble-shooting so far? 
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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New Here ,
Mar 22, 2021 Mar 22, 2021

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Thank you for your prompt response to my query.I have now managed to unfreeze my "crop" tool in photoshop  v 22.3 I am using windows 10. The prroblem stems from not selecting "unconstrained" in the menu when the crop tool is selected it has taken me two days of messing about and continuous un-installing and then reinstalling v22.3.I know I am vomputer illiterate but all was ok with other versions and no problems why change something when no need  that's my excuse anyway!!! Once again thank you for reply and interest.

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New Here ,
Mar 28, 2021 Mar 28, 2021

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Hi, I have the same problem, but your solution didn't work for me - I don't get the option to choose anything including "Uncontrained" because the whole thing freezes as soon as I click on the crop tool.
As you say, why "FIX" something that's already perfect.?

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Adobe Community Professional ,
Mar 28, 2021 Mar 28, 2021

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What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html
https://helpx.adobe.com/photoshop/using/preferences.html

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