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Crop tool overlay hides photo when rotating in Photoshop 2020

New Here ,
Dec 17, 2019

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HI

I'm hoping someone can help. Since the last Photoshop update I am having an issue with the crop tool overlay while straightening my photos. When I click on the corner of the image to drag to straighten the photo a fine grid overlay appears and make sit very hard to see the image while I am trying to straighten. I have attached a screen shot to show how bad the grid is.

crop overlay issue.jpgcrop overlay issue closeup.jpgI have been through all the crop and overlay settings and the onbly way I can stop it is to turn off overlay completely which is no help. I don't know if I am missing something or whether it is a glitch during the last update.

Is anyone else having this issue since the update? If so, do you have any idea how can I fix it? 

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Crop tool overlay hides photo when rotating in Photoshop 2020

New Here ,
Dec 17, 2019

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HI

I'm hoping someone can help. Since the last Photoshop update I am having an issue with the crop tool overlay while straightening my photos. When I click on the corner of the image to drag to straighten the photo a fine grid overlay appears and make sit very hard to see the image while I am trying to straighten. I have attached a screen shot to show how bad the grid is.

crop overlay issue.jpgcrop overlay issue closeup.jpgI have been through all the crop and overlay settings and the onbly way I can stop it is to turn off overlay completely which is no help. I don't know if I am missing something or whether it is a glitch during the last update.

Is anyone else having this issue since the update? If so, do you have any idea how can I fix it? 

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Bug, Problem or error, Windows

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130

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Dec 17, 2019 0
Adobe Community Professional ,
Dec 17, 2019

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Use the settings at the top of the screen to either turn off the grid, or cycle the settings using "O" (not zero) to choose a different overlay. I'm guessing this is a huge image since the grid overlay is 1" spacing normally.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Dec 17, 2019 0
New Here ,
Dec 17, 2019

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I have tried cycling the overlay which makes no difference. I have been able to trun the overlay off but I use the lines to help when straightening the image, so turning them off isn't ideal.

The photo is fairly large at around 8024 x 5541pixels. I have tried the same photo on my laptop and I don't get the issue on there. On my laptop the grid is much larger and easier to see the photo.

I have only had this issue since the last big update to Photoshop, it had been fine up intil then.

 

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Dec 17, 2019 0
Adobe Employee ,
Dec 17, 2019

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Hi there,

 

We are sorry about the experience with Photoshop.

 

Would you mind resetting the tool to check if that helps? You can check the steps mentioned in the link below.

https://helpx.adobe.com/in/photoshop/kb/basic-troubleshooting.html#tool

 

Regards,

Nikunj

 

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Dec 17, 2019 0
New Here ,
Dec 17, 2019

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Hi, I have just tried resetting the tool but unfortunately it hasn't helped.

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Dec 17, 2019 0
New Here ,
Sep 20, 2020

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Did you ever get an answer to this? I have the same problem. Very annoying. Can't believe more people haven't responded.

 

Thank you,

Serge

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Sep 20, 2020 0
Adobe Employee ,
Sep 28, 2020

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Hi Serge,

We're sorry about the trouble. Please try disabling Extras (keyboard shortcut Ctrl/Cmd + H) from Photoshop by going to the View menu > Extras to check if it helps.

 

Regards,

Nikunj

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Sep 28, 2020 0
New Here ,
Sep 28, 2020

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Hi Serge 

Sorry for the late reply. I have only just seen your message.

I never did get any solution to the problem, I tried everything suggested as well as going through setting after setting with no luck. Thankfully it did fix itself eventually and go back to normal after a software update a month or two later.

Kind regards

Sy

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Sep 28, 2020 0
New Here ,
Sep 28, 2020

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Hi Nikunj

Thank you for that suggestion, I will definitely try that out if the issue arises again.

Kind regards

Sy

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Sep 28, 2020 0
Adobe Community Professional ,
Sep 28, 2020

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The size of crop grid overlay depends on image resolution. If you have such an issue again later, please try to change iage resoulition and see if it helps. 

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Sep 28, 2020 0
New Here ,
Sep 29, 2020

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Hello Nikunj-

Thanks for replying. It does not help. My PS is up to date too. Can you please help me figure this out?

Thank you,

Serge

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Sep 29, 2020 0
New Here ,
Sep 29, 2020

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Hi Ares-

I'm not sure I understand your response.

I have to work with high resolution images--I'm guessing most photographers and high-end users do too. But I don't want such a tight grid because I can't see the image. There has to be a better way to fix this bug.

Thank you,

Serge

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Sep 29, 2020 0