CS5 Crashes on Quit

Community Beginner ,
May 02, 2010

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Has anyone else seen this and found a solution?

Installed CS5 Standard, OS 10.6.3, MacBook Pro 4,1

When first installed, I could not change prefs - as discussed in thread:

http://forums.adobe.com/thread/628368?tstart=0

I manually changed permissions. CS 5 will now launch and operate. When choosing "Quit" CS5 closes all windows normally, however the menu bar does remains and the spinning beachball displays. After about 20 seconds Mac OS reports that Photoshop quit unexpectedly. A minute later Adobe's crash reporter appears.

I've uninstalled and re-installed.

Stephen

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New Here ,
May 15, 2010

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you may check here

http://driverscat.com/photoshop.aspx  may help you out

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New Here ,
May 16, 2010

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I had all these errors and crashes, and I have been using Photoshop CS5 for a couple of days now with no problems, starting and quitting many times. MacBook Pro 10.6.3. Here's what I did:

*  Uninstalled Photoshop CS5 and all previous versions of Photoshop. Used the appropriate uninstall programs -- did not rely on dragging files to the trash. I had saved  a copy of my former Presets (brushes, actions, etc.) that I wanted to use with the new version.

*  Created a new Test user account. I left the password area blank; kept it simple. If you don't know how to do this, here's how: http://docs.info.apple.com/article.html?path=Mac/10.6/en/8235.html

*  Logged out and logged in as Test user.

*  Installed the program from the CD within the Test user account. Made sure to install it in the system-wide Applications area (under the name of your hard drive) so it can be used by any user on the computer.

*  Used Get Info to change permissions on all the Adobe files and folders listed by another writer above to Read/Write for Everyone.

*  Opened PS CS5, created and saved a new document size preset, put some type into a dummy document, saved the doc.

*  Quit -- no crash.

*  Reopened program; document and preset (a change to preferences) had been saved.

*  Logged out and logged back in to my regular user account.

*  After another fine start and quit, I moved all my former brush folders and actions into the CS5 Presets folders.

*  Everything has been working fine ever since.

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New Here ,
May 16, 2010

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Thank you clstern for that good detail. Seems very different from the instructions passed along by Adobe.

I've been noticing a lot more problems from folks using Snow Leopard than I see from old Leopard where I'm still parked.

Wonder if there are some internal CS5 differences with Leopard 10.5.8 a few different problems to go with them.

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Explorer ,
May 16, 2010

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Hawaii Bill wrote:

Thank you clstern for that good detail. Seems very different from the instructions passed along by Adobe.

I've been noticing a lot more problems from folks using Snow Leopard than I see from old Leopard where I'm still parked.

Wonder if there are some internal CS5 differences with Leopard 10.5.8 a few different problems to go with them.

i'm hoping there'll be some improvement with the graphic driver update in 10.6.4. 10.6.3 seemed to make alot of open gl stuff unpredictable and i found in the past that gpu freakyness in general would make cs4 unstable

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Adobe Employee ,
Aug 17, 2010

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Apple released a "Snow Leopard Graphics Update" through Software Update today.

Additional details on the update here: http://support.apple.com/kb/HT4286

This should address GPU driver issues affecting Photoshop:

System or application crash when using Photoshop CS5 and CS4 after updating to OS X 10.6.4

http://kb2.adobe.com/cps/854/cpsid_85423.html

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New Here ,
May 16, 2010

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Thanks.  That worked perfect for me and now everything works as it should.

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Explorer ,
May 19, 2010

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From Mac Fixit:

http://reviews.cnet.com/8301-13727_7-20005310-263.html?tag=mncol;title

Sorry if this has already been covered here.

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New Here ,
May 19, 2010

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With gratitude for MacFixit's Topher Kessler wading in on this I have to admit that I can't follow it.

Did as instructed, to the best of my ability, but going to his mentioned folders isn't productive for this old dude.

I think we need more detail in the third paragraph before Topher lists the Library items. "What small plus sign," is the first question that comes to mind. I'm going to have to go back to school.

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New Here ,
May 19, 2010

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We can walk you through it.

Start at your Mac drive and move down to the folder they specify.

For example, the ones that start with /username go down from your Home directory.  So there is a Library folder in your Home folder and one under your top hard disk directory. They are different.

Once you find each directory, Right-Click on that folder.  Select "Get Info"
Way on the bottom right you will see a lock.  Assuming you are logged into an account with admin privileges, click on the lock, and enter your login password. The lock will unlock.

Now, look for your login name under Name.  On the right of it under Privilege it should say "Read & Write" but it likely only says "Read"
To the left of the "Read" there are two tiny arrows to change the privileges. Click on that and select "Read & Write"

If for some reason your login name is not on the list, you can add it.  On the bottom left is a + and a -
Click on the + to add your name.  "Users & Groups" will show up and pick your username.  Again, make sure its "Read & Write" like it describes above. You should probably add the names of all users of Photoshop on this machine, and repeat, make sure they are added to the list and "Read & Write"

Now do this for all the folders listed in the article.

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New Here ,
May 18, 2010

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Hey Everybody,

Let's focus on this first. How the hell can Adobe miss this after ALL THE YEARS THEY HAVE BEEN RELEASING PRODUCTS FOR OSX!!!

Unforgiveable...

Now to the first solution for the inherent problems with the installation, more to come on the problems within the applications later.

Fix the permissions on the Library/Application Support/Adobe, User/Library/Application Support/Adobe, User/Library/Preferences and User/Applications by selecting the folder itself, adding your user and allowing read/write permissions and then Apply to Enclose Items

This will change the permission for all items that Adobe somehow missed if they beta tested on anyone's system before release...

Really poor programming and customer support.

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New Here ,
May 18, 2010

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Can anyone tell us if Adobe is a.) aware of this problem and,

b.) doing anything about it and,

c.) the schedule for getting CS5 back to expectations?

Thank you

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May 18, 2010

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a) and b) - read the existing posts in the topic

c) nope, not yet.

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New Here ,
May 18, 2010

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Maybe others can confirm, but it appears this problem only seems to occur
for those users with past Photoshop installs. From what I have seen, it the
system has NEVER had an Photoshop install, it seems to work OK.  Is this
what others are seeing?  This has been my experience.

Still no excuse for this.

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New Here ,
May 18, 2010

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Ano,

A professional software company would have put betas out in all likely environments. If Adobe did that, they have managed somehow to avoid anything that might have been learned from installing CS5 into a CS4-running system. The variety of "advice" given those with different problems with CS5 is very worrisome. Adobe tech support is quoted as saying 4 and 5 co-exist just fine but also advising uninstall of cs4, new install of cs5, etc. So it can't be true both ways.

It's interesting to note the heavy emphasis on these free "trial versions." Makes me wonder if the buyer base is so leary of new releases that a substantial number now wait for all -- or some -- of the bugs to get worked out before buying. That's this old cowboy's strategy next time! And now I see that those of us who paid for the upgrade on announcement day in early April are seeming to play second fiddle to those who are struggling with "trial" versions. In other words, no express service for the paying customers that one would expect from a civilized company.

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New Here ,
May 18, 2010

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Yes this is an "upgrade" problem. If the permissions had been set to copy those of the corresponding folders from CS4 there would be no problems. As it is I'm still debugging the CS5 Service Manager as we speak.

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New Here ,
May 18, 2010

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Believe me, I'm not defending them.

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New Here ,
May 18, 2010

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R. Franssen wrote:

Yes this is an "upgrade" problem. If the permissions had been set to copy those of the corresponding folders from CS4 there would be no problems. As it is I'm still debugging the CS5 Service Manager as we speak.

Actually I WASN'T performing an upgrade install, I was installing FULL copy, it just so happens that I had previously attemted to install CS2, which never so much as ran, but apparently it was enough to screw up this install. 

In any case I think Adobe needs to invest a bit more in quality control on the Mac platform.

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Community Beginner ,
May 31, 2010

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I installed CS5 on a Mac Pro system with CS4 and for that matter parts of CS3, running Mac OS 10.6.3 and have not had any problems. I also installed CS5 on a brand new MacBook Pro, also without any problems.

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Community Beginner ,
May 18, 2010

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It gets worser and worser (and yes, I do speak English).  I fixed the permissions problem by following the instructions provided in this thread.  The good news is PS CS5 will now open and close properly and it recognizes my Nvidia GTX 285 Video card as being adequate as a GPU for working with PS CS5.  The bad news is the permissions fix also locked me out of my three disk RAID attached to my Apple RAID card, which just happens to be where all of my audio, video, and photographs are.  I have the same question you are now asking, "How can that possibly be true?"  So far, Apple's only solution to fixing the problem is to trash the RAID and rebuild it.  They have never seen anything like this happen before.  Disk Utilities and RAID utilities see the disk and everything I run on it says everything is OK, but there is a small "lock" icon on the disk icon and it will not allow me to see what is on the RAID disk.  I suppose this problem could get worse, but I'm having a hard time imagining how.  I will probably start all over tomorrow and rebuild everything from scratch.  Something tells me this version of the Creative Suite was not fully vetted and beta tested.  We are at least part of the beta testers and I'm about to lose dozens of hours rebuilding everything to add to the many hours already lost in this mess.

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New Here ,
May 18, 2010

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Even at my modest hourly rate, I've wasted more billable time fixing CS5 than it cost for the "upgrade."

These forums seem to be the only way Adobe has found to be notified of problems but they are insufficient when most of the acknowledged problem fixes came from other customers. Or am I missing something, Chris?

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May 18, 2010

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Or am I missing something, Chris?

Yes, you're missing the many employees posting fixes and working with customers to diagnose the problems.  (some of whom failed to get employee labels on their AdobeID account)

Technical Support is also gathering reports of problems, and possible solutions.

User submitted bug reports also help, when they include contact info so we can get in touch and help solve the issue.

The crash reporter system is gathering data, and we have created bug reports from those and assigned them to engineers to investigate.

You're seeing less than 5% of the troubleshooting going on.

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New Here ,
May 18, 2010

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Chris,

You are right that there are probably hundreds of forum posts, blogs and sites posting the fixes and work arounds. What is being said is that Adobe should have been aware of this problem — this is a simple problem. And there are many other small problems as well that are vexing like the loss of settings and customization. Plus the upgrade is not something that I believe we will be raving about. $600 and more is big outlay but more than that we would like for Adobe to be a bit more "Mac friendly" after all we were the original developers for the software. I feel like they've migrated to the Windows world and have neglected the Mac lately. Here's hoping they jump on the bandwagon but of course... we have to work out the kinks with Flash/HTML5 for now.

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New Here ,
May 18, 2010

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OK new wrinkle. I've found this in the console log entry:

5/18/10 7:09:41 PM [0x0-0x44044].com.adobe.flash[533] 2010-05-18 19:09:41 : ERROR vcfoundation::system::VCAccessDenied: open('logs/CS5ServiceManager_native.log', 1545) failed <13: Permission denied>

Adobe has an application running in background called CS5 Service Manager and this is generating hundreds of errors for all their apps in the background probably causing the app hangs and crashes. It's is related to permission access to a log file. Just one other missed item during Adobe extensive beta testing on Snow Leopard. (OK, they didn't do a lot of testing, heck their are bills to pay and pockets to line.)

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May 18, 2010

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(OK, they didn't do a lot of testing...)

5000 users over a year and a half wasn't a lot of testing?

Wow.

This permissions bug appeared after beta testing was completed, and before we shipped the builds to customers -- sometime during the suite integration of the installers.   We're still trying to figure out what went wrong.    We have many people working on a short term solution, and on long term fixes.

Stop with the insults and either help other users solve their problems, or sit back and wait for a fix.

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