Highlighted

CS5 Merge To HDR Pro hangs Photoshop (Win 7, 64-bit)

Community Beginner ,
Jun 07, 2010

Copy link to clipboard

Copied

Hi,

I've had Photoshop CS5 Extended for about 2 weeks. I'm using the 64 bit version with Windows 7 64 bit. So far it's been working ok but I'm now getting an issue with 'Merge to HDR Pro'. Once I've entered my settings and clicked 'ok' Photoshop stops responding. I have to start the 'Task Manager' and force quit Photoshop.

Is this a common issue or am I the only one whose getting it? Is there a solution?

Thanks

You mean it hangs or freezes Photoshop, not crashes.

No, I haven't seen too many reports of that.

Can you give us more details about your system and what sort of files you're using as input to MergeToHDRPro ?

Views

26.7K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

CS5 Merge To HDR Pro hangs Photoshop (Win 7, 64-bit)

Community Beginner ,
Jun 07, 2010

Copy link to clipboard

Copied

Hi,

I've had Photoshop CS5 Extended for about 2 weeks. I'm using the 64 bit version with Windows 7 64 bit. So far it's been working ok but I'm now getting an issue with 'Merge to HDR Pro'. Once I've entered my settings and clicked 'ok' Photoshop stops responding. I have to start the 'Task Manager' and force quit Photoshop.

Is this a common issue or am I the only one whose getting it? Is there a solution?

Thanks

You mean it hangs or freezes Photoshop, not crashes.

No, I haven't seen too many reports of that.

Can you give us more details about your system and what sort of files you're using as input to MergeToHDRPro ?

Views

26.7K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 07, 2010

Copy link to clipboard

Copied

You mean it hangs or freezes Photoshop, not crashes.

No, I haven't seen too many reports of that.

Can you give us more details about your system and what sort of files you're using as input to MergeToHDRPro ?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jun 08, 2010

Copy link to clipboard

Copied

Thanks for your response.

In answer to your question I'm not entirely sure. My machine doesn't crash. When I go to Automate/Merge to HDR Pro I can browse to my files, choose them and alter the settings in the HDR Pro window until my image looks the way I want it to. But when I click 'OK' the process of generating the HDR file seems to begin then stop. I can see my original images in the layer stack inside Photoshop and an empty layer at the bottom of the stack called 'Merge to HDR Pro'. It doesn't get any further than that. The only thing I can do is go to my Task Manager, where Photoshop will be listed as 'Not Responding'. I use RAW files from my Canon 40D.

I can't give you very precise details about my system because I had it custom built and I'm not very good with technical stuff. I can tell you that it is a 64 bit machine with a 120Gb solid state primary HD running Windows 7 64bit,  and 2 1Tb secondary drives. It currently has 6Gb RAM. The motherboard is overclocked. My gfx card is an Nvidia GeForce GTX 295.

Thanks again.

S.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
LEGEND ,
Jun 08, 2010

Copy link to clipboard

Copied

To build on what Victoria said, the operation can take a very long time, especially with large files and/or a lot of files...  Have you allowed it enough time?  Start a Merge to HDR Pro operation some time when you're leaving the computer, and let it run for many minutes.

No matter how powerful a computer the hardware people invent, the software people will invent software to bog it down.

-Noel

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jun 08, 2010

Copy link to clipboard

Copied

Thanks for your replies,

I'm fairly certain that this isn't the issue because until recently it was working fine and then it suddenly wasn't. I never use any more than 3 RAW images when trying to create an HDR image because I generally have my camera set to 'Auto Bracket'. I'm also pretty sure, because of this, that I'm not trying to merge images with the same exposure values. I've already tried setting one off and going away to have a coffee but when I returned about 15 mins later it was still in the same frozen state.

Thanks again.

S.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Participant ,
Jun 08, 2010

Copy link to clipboard

Copied

I am sure that HDR Pro is not crashed  Photoshop.   Try following: check your original files ( files that you want to merge ). Check exposures( may be Photoshop can’t to merge the files because some of them are in the same exposures and  program trying to analyze it and that is why it is taking more time than usual)

Victoria Pavlov

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Participant ,
Jun 08, 2010

Copy link to clipboard

Copied

Are you trying to merge the same files? If yes, please try others( I don’t want to say that anything is wrong with your files..just want to try another files and see how  the program will respond)

Victoria

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Jun 08, 2010

Copy link to clipboard

Copied

I had to upgrade my video card to get the HDR Pro to work even though my oId one met the minimum requirements.  One thing to try is at the top of HDR Pro select 16-bit not 32-bit.  Good luck.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jun 08, 2010

Copy link to clipboard

Copied

Many thanks.

I'll give that a try.

S.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Enthusiast ,
Jun 08, 2010

Copy link to clipboard

Copied

Have you also made sure that the scratch files have been deleted. It may be that when the process is working through, it either does not have enough space or the space it is using is fragmented. Just a thought.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jun 09, 2010

Copy link to clipboard

Copied

Hi,

Thanks for all your help.

I'm not sure what happened. I tried again last night (without attempting any of the solutions suggested) and it's working fine now. I can only assume that the hot weekend somehow upset my gfx card. I've been told that the GeForce GTX 295 is a 'hot' card and has issues that can arrise if it gets too warm. Is it possible that this was the problem?

Thanks again.

S.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
LEGEND ,
Jun 09, 2010

Copy link to clipboard

Copied

I don't think that the video card was at fault as it's not used for HDR processing. It also depends on what you mean by "hot" as high end video cards are built to withstand ~100 degrees C

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
LEGEND ,
Jun 09, 2010

Copy link to clipboard

Copied

Not to go against Zeno here, but I've read of accounts of system lockups due to nVidia cards on the Windows forums.  There was a driver version from nVidia that didn't manage the cooling system as well as it could and some systems actually sustained damage.  Check your driver version.

While we're on the subject of hardware issues, you should check your system event log to see if anything has shown up there.  I've had a couple of occasions where Photoshop CS5 x64 has stopped and I found drive controller errors logged on my drive 😧 hard drive both times, presumably during access of the Photoshop temp file.  I'm still looking into whether it's a hardware problem, but notably nothing else causes it (and I record lots of video to that drive).

-Noel

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Jul 04, 2010

Copy link to clipboard

Copied

I am having a similiar problem; but on Mac.

I select 31 RAW images off a Canon 5D MK2; select merge in HDR Pro in Photoshop in Lightroom 3. It then takes several hours on my 2.8 GHz Quad Core Mac Pro w/10 gigs of RAM and 300+ gigs free on my temp drive. At that point the HDR box comes up with the merged image. I then make my adjustments and hit OK. At the point of hitting ok it seems to go to hell..

I then see a CS5 untitled-hdr.psds blank on background and 31 layers in the side box for <2 seconds. The layers then disappear and CS5 closes the untitled psd and acts liker it has nothing open. The first couple times I thought it might be doing something in the background and let it sit overnight... but the next morning still nothing.. I verified that no new image was in the source directory and searched my computer for any PSDs in the last 24 hours and none were found.  CS5 alsio shiwed in a normal state, but nothing to do with the HDR merging was in the recent history dialogue box either.

I noticed a patch was available, updated, resatarted, and repeated with same results.

I have tried in 8bit & 16bit modes as well as remove ghosts and not remove. When I try just 3 images it works.

Christopher

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jul 04, 2010

Copy link to clipboard

Copied

I also have problem with HDR Pro.  When in Bridge CS5, I've selected 3 different JPG files of different exposure settings, tried Tools/Photoshop/Merge to HDR Pro.  Then CS5 takes over and starts the Process, and then - nothing.  It all goes away.  Nothing else happens, at all.  I can restart my computer, and try with different files, with nothing else running and still have the same results.  Using Windows XP with 3.5G of ram.  Using another program called Photomatix Pro and it still works fine.  HDR in CS5 doesn't work at all for me.

Does anyone have any suggestions?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 04, 2010

Copy link to clipboard

Copied

First suggestion: make sure you update to 12.0.1.

Second suggestion: if you copied plugins or scripts from an earlier version of Photoshop - get rid of them (you may have to reinstall CS5 to clean it up).

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Aug 24, 2010

Copy link to clipboard

Copied

I am having same problem...from LR3 to CS5 via Merge to HDR Pro. Photoshop hangs up after rendering composite image.

I am merging 5 images with -2 to +2 stop range from LR3 into CS5 HDR Pro.  Running MacBook Pro, 8gb RAM, Snow Leopard. Photoshop is at most current version 12.0.1 x64. No plug-ins or presets from prior version (new install).

Any further thoughts to those in the prior comments?  Many thanks.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Aug 24, 2010

Copy link to clipboard

Copied

This is how I solved my problem.  I had installed an action - written in CS4 - by someone else that sent to me and installed into CS5.  The action worked, it just reduced a image size for digital projection. This was in a Windows XP with 4g of memory.

After that action install, HDR didn't work.

Uninstalled borrowed action, restarted computer and HDR started working again.

Why this action had anything to do with interferring with HDR, I don't know.  But it worked.

Recreated the action myself in 5 minutes.  And now everything works.

Go figure!

Now I have Windows 7 - i7 processor- 64bit with 6g of memory. Better graphics card.

CS5 work better but the real difference was in LR 2.7

I followed Chris Cox advise above and it worked.

Good luck.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Dec 20, 2012

Copy link to clipboard

Copied

Hi and thanks for your detailed account. I have the same exact problem as you descibe.  Has there been any movement on this issue at all?? I have to go to 3rd party apps for satisfaction. Even with just 3 bracketed jpgs images I have the problem.

crsouser wrote:

I am having a similiar problem; but on Mac.

I select 31 RAW images off a Canon 5D MK2; select merge in HDR Pro in Photoshop in Lightroom 3. It then takes several hours on my 2.8 GHz Quad Core Mac Pro w/10 gigs of RAM and 300+ gigs free on my temp drive. At that point the HDR box comes up with the merged image. I then make my adjustments and hit OK. At the point of hitting ok it seems to go to hell..

I then see a CS5 untitled-hdr.psds blank on background and 31 layers in the side box for <2 seconds. The layers then disappear and CS5 closes the untitled psd and acts liker it has nothing open. The first couple times I thought it might be doing something in the background and let it sit overnight... but the next morning still nothing.. I verified that no new image was in the source directory and searched my computer for any PSDs in the last 24 hours and none were found.  CS5 alsio shiwed in a normal state, but nothing to do with the HDR merging was in the recent history dialogue box either.

I noticed a patch was available, updated, resatarted, and repeated with same results.

I have tried in 8bit & 16bit modes as well as remove ghosts and not remove. When I try just 3 images it works.

Christopher

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Dec 21, 2012

Copy link to clipboard

Copied

No luck at all!  Not only that I think Adobe dosn't even care about there product after they sell it.  I even got deleted off there help line when all i did is send my computer information to them and asked what I was missing.  I am very discouraged with there lack of product support.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Dec 21, 2012

Copy link to clipboard

Copied

Try adjusting the percentage of RAM allocated to Photoshop in the Preferences, both more and less, and see if things work better. You might also fiddle with the OpenGL or GPU settings in case it is a video-card limitation.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Dec 21, 2012

Copy link to clipboard

Copied

Thanks.  Just tried them all.  Photoshop works faster but still will not complete the process.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Dec 21, 2012

Copy link to clipboard

Copied

Same for me as for Nikon. No change. I've tried more, less, the graphics card settings cashe levels. It just goes through the motions and then brings bakc the PS window without even trying go to HDR Pro. I think it is a problem in the communication betwee nthe 2 apps but we need some staff imput on this to work together to solve it. Until then I will just use photomatrix which works great (PSD output is all I would add to that app). I don't believe it's a hardware performance issue. No matter the settings the results are the same. Adobe has been mum so far. I will be trying to talk to a live person on monday when I have an hour to wait on hold. aloha, U

ssprengel wrote:

Try adjusting the percentage of RAM allocated to Photoshop in the Preferences, both more and less, and see if things work better.  You might also fiddle with the OpenGL or GPU settings in case it is a video-card limitation.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Dec 21, 2012

Copy link to clipboard

Copied

Do you have a smallish set of images that demonstrates the problem? JPGs would be smaller but a few NEFs would be ok. Zip and Upload them to www.dropbox.com or www.yousendit.com or other large-file-storage area and post a link in a reply. That way we can see if the images, themselves, are doing something strange or if it is your computer(s).

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Dec 21, 2012

Copy link to clipboard

Copied

Hi and thanks for your reply. I would assume the problem were the images at first too but photomatrix does a great job of merging them and PS6 just creates garbage image. It does not handle noise reduction but increases more. I will do as you say, though, and troll for a few examples that reflect. I will send you some that are the ones that cause me problems and see if they do so on your system.. That would be a great test, thanks! I haven't used dropbox yet.. I have been using wuala but I can use it if it is what you want to use too. It will be not till tomorow (sat) afternoon that I will have time to sift through and find the right files and then get a link to you but I will. I have, since last posting, seen that (experimenting with older photos) from a powershot a620 they merged just fine in PSCS6 and so I am beginning to think it is the camera model perhaps! I have one of the new canon T4i rebels. I love this camera and want to do HDR timelapse with it. I was trying to merge bracketed set of jpg lg files (18mpx). and also tried raw files too. aloha till saturday, U

I should state that I am running a macbook pro snow leopard OX6.7 and PSCS6 full license (so no 13.1.1).

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Dec 22, 2012

Copy link to clipboard

Copied

I do not think it is the camera.  I have a Nikon d800E.  The computer I am using is a new Apple Pro laptop running Lion. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Dec 22, 2012

Copy link to clipboard

Copied

Hi ssprengel, Here is a link to some files I processed and the original source files they came from and some screen shots of the steps I took. The files I used did ope HDR Pro this time and the results were, in the caes of the new camera very disapointing and in the case of the older camera shots what I expected but not bad. There is a fair amount of info on the file so if you want to just get the images I was using let me know. I thought it would be best to give you all everything and yo ucan choose what's important grom within it.

Here are rthe links to the zip file containing all the processes I took -

on the website wuala:

http://www.wuala.com/uhanepono/Photos/

on the website dropbox:

https://www.dropbox.com/sh/b1jm5yxbe5f6i9e/sjj7HEkiuU

I thank you for the time and energy that will go into repeating the steps I took and exploring this problem with me! I hope it proves fruitful! I will wait to hear word from you on this thread! Aloha, mele kalikimaka, Uhane

ssprengel wrote:

Do you have a smallish set of images that demonstrates the problem?  JPGs would be smaller but a few NEFs would be ok.  Zip and Upload them to www.dropbox.com or www.yousendit.com or other large-file-storage area and post a link in a reply.  That way we can see if the images, themselves, are doing something strange or if it is your computer(s).

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Dec 23, 2012

Copy link to clipboard

Copied

Hi all here is link that is not zipped so you can choose the files you want to experiment with and see the screen shots etc without having to download them.. I will just use wuala this time. Tried dropboax and ddidn't like. Wuala is all business and i like that. I have gotten a bit further in solving the puzzle. I noticed slightly bettere results if I opened the raw shots first in camera raw app and made some adjustments to them before attemping a merge. This makd efor better results but sort of defeats the purpose for me. Using unprocessed CR files as source material for PSD and JPG copies gave bad results and only if I processed the raw files first and then saved did I get slightly better results. Anyway I still think it is my camera model and would love to see what happens for you'all on your systems. Have at it kids! aloha, U

Here they are the links.

http://www.wuala.com/uhanepono/Photos/older%20image%20from%20canon%20A620%20HDR%20attempt/

http://www.wuala.com/uhanepono/Photos/HDR%20suorce%20material%20and%20toned%20attempts%20in%20pscs6%...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Dec 25, 2012

Copy link to clipboard

Copied

Hello all and happy holidays! Here is a link to some of the files that PSCS6 won't merge. It will go through the motions of processing them and then just return to the app home window without opening the HDR Pro editor. I hope thes files ill help to solve the prolbem. I am still thinking it's the camerpa model and adobe hasn't caught up to it yet. Let me know what you'all discover, thanks, aloha, Uhane

http://www.wuala.com/uhanepono/Photos/6%20that%20pscs6%20cannot%20make%20into%20HDR%20app%20just%20r...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
LEGEND ,
Dec 26, 2012

Copy link to clipboard

Copied

Happy Holidays!

No problem opening your files into Merge to HDR Pro here with OS X 10.6.8, Ps 13.0.1 and ACR 7.2.

Screen-shot-2012-12-26-at-14.49.29.jpg

Screen-shot-2012-12-26-at-14.56.23.jpg

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
LEGEND ,
Dec 26, 2012

Copy link to clipboard

Copied

Doesn't look like it did a particularly good job rescuing the highlights in that first one, though.

Does anyone ever get good results from the Merge to HDR Pro feature?  Every time I've tried I find I can just get a better result with a single exposure.

-Noel

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
LEGEND ,
Dec 26, 2012

Copy link to clipboard

Copied

These screenshots are just the 32-bit merge with no tone mapping to show that Merge to HDR Pro window does appear for me despite it not working for Uhane.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Dec 26, 2012

Copy link to clipboard

Copied

thanks os much for trying. Now I know it's not the camera. and start to try figure out why. will have to get back to the thread later in the day... gotta dash...aloha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
LEGEND ,
Dec 26, 2012

Copy link to clipboard

Copied

One thing to look into:  Those images are not all shot from exactly the same position - I suspect you did the shooting handheld and moved a little between exposures.

It's important that if you're expecting to combine multiple exposures that they be precisely aligned.  It could be these images are on the hairy edge of being considered well enough aligned to succeed sometimes and fail others.

-Noel

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Dec 26, 2012

Copy link to clipboard

Copied

Yes, well Noel, that might be the cause but for the little modest jpgs (you can find on the wuala site pile-o'-files), which were just random shots that happened to be close together worked and that these newer shots were bracketed and a lot closer in regestration and that conroy had no prob at all with them and that other files much more out of reg worked from my older point-and-shoot camera I can't see how. Please try few of these images out and see what you find. If I can get experimenters to try on their machines and systems I will get to the bottom of this quicker... Sure wish there were a staffer here to give a little love on the subject! thanks again Conroy and I will be looking into my system config presently Perhaps I don't have acr 7.1. Will report back soon ,Aloha, U

Noel Carboni wrote:

One thing to look into:  Those images are not all shot from exactly the same position - I suspect you did the shooting handheld and moved a little between exposures.

It's important that if you're expecting to combine multiple exposures that they be precisely aligned.  It could be these images are on the hairy edge of being considered well enough aligned to succeed sometimes and fail others.

-Noel

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Dec 26, 2012

Copy link to clipboard

Copied

I see you have acr 7.2.. I saw that 7.1 was the most up to date and the one indicated for my camera on adobe site. I will look see for this 7.2 post haste. I have 13.01 and am waiting for them to solve the pop up trial message to install 13.03. tnx again. U

conroy wrote:

Happy Holidays!

No problem opening your files into Merge to HDR Pro here with OS X 10.6.8, Ps 13.0.1 and ACR 7.2.

Screen-shot-2012-12-26-at-14.49.29.jpg

Screen-shot-2012-12-26-at-14.56.23.jpg

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Dec 26, 2012

Copy link to clipboard

Copied

HI Conroy etal, The update (or reinstall?) of acr 7.2 did not change anything. I saw also that I had up to 13.02 installed. All but 13.03. I seem to be up to date and I have already reinstalled the app more than once.. Any ideas as to what to try next?? I am at an empasse with this and feel like starting a new link to try get staff attention. (Not my favorite thing to do or spend time on). What do you reccommend?? aloha, Uhane

Here are the screen shots from the attempt

1-makes the motions of merging

1-makes the motions of merging.jpg

2-continues with the next layer

2-continues with the next layer.jpg

3-continues with the 3rd layer

3-continues with the 3rd layer.jpg

4-there is delay that would match the opeing of HDR Pro.

5-instead returns to the app main window withou opening HDR Pro

4-returns to the app main window withou opening HDR Pro.jpg

6-As can be seen there's no prob opening in acr 7.2 editor as was the case before

5-no prob opening in acr editor as was the case before.jpg

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Jan 02, 2013

Copy link to clipboard

Copied

Hello,

I have a response written May 25th 2011 above - did you try the suggestion there in regards to clearing prefs or at least making sure Open Documents as Tabs = ON in prefs?

That was the trigger for most of the Mac issues.

(The issue with double-bye/extended characters should be fixed in CS6.)

OK then, that leaves us with memory.

CS6 uses memory than CS5 did for this feature. Our testing indicated that the OSs (although these were 32-bit Win systems that usually showed the problem - not Mac) were running out of memory and that reducing Photoshop's memory allowance made a difference.

I see that you did try changing memory settings - I have to ask, sorry... did you restart Photoshop after changing the Performance Pref setting?

Are there other apps you can quit to give the system more elbow room?

Got enough scratch disk space?

Have you tried with smaller images - does that work?

That would bolster the memory theory.

Would you please private message me your system prefs (Help > System Info... [Copy])

Thanks,

Meredith

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Jan 02, 2013

Copy link to clipboard

Copied

Hi Merideth (etal) and thanks for being here. I will try all the steps again. And the new ones you mention. I am starting to suspect that I have some quirky setting somewhere and need to change it that harkens back to some of your recommendations. Here is my computer system info. My PSCS6 info will be in a private im shortly. aloha, U

Hardware Overview:

  Model Name:          MacBook Pro

  Model Identifier:          MacBookPro7,1

  Processor Name:          Intel Core 2 Duo

  Processor Speed:          2.4 GHz

  Number Of Processors:          1

  Total Number Of Cores:          2

  L2 Cache:          3 MB

  Memory:          8 GB

  Bus Speed:          1.07 GHz

  Boot ROM Version:          MBP71.0039.B0E

  SMC Version (system):          1.62f6

  Serial Number (system): XXXXXXX........

  Hardware UUID:          XXXXXXXXXXX....

  Sudden Motion Sensor:

  State:          Enabled

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Jan 02, 2013

Copy link to clipboard

Copied

Hi Merideth I keep getting an error message when trying tto send to you privatly so I am putting my system info here for all the world to see.

Here is, firstly, a screen shot of the error message when tryting to send the message.

Screen shot 2013-01-02 at 9.02.09 PM.jpg

It says try again but that is like playing a rigged slot machine. I will be a long time and nothing happens. anyway here is the system info

Adobe Photoshop Version: 13.0.3 (13.0.3 20121213.r.26 2012/12/13:21:00:00) x64

Operating System: Mac OS 10.6.8

System architecture: Intel CPU Family:6, Model:23, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1

Physical processor count: 2

Processor speed: 2400 MHz

Built-in memory: 8192 MB

Free memory: 6146 MB

Memory available to Photoshop: 7592 MB

Memory used by Photoshop: 88 %

Image tile size: 1028K

Image cache levels: 6

OpenGL Drawing: Enabled.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

OpenGL Allow Old GPUs: Not Detected.

OpenCL Unavailable

OpenGL Version: 2.1

Video Rect Texture Size: 8192

OpenGL Memory: 229 MB

Video Card Vendor: NVIDIA Corporation

Video Card Renderer: NVIDIA GeForce 320M OpenGL Engine

Display: 2

Display Depth: 32

Display Bounds: top=-1200, left=-177, bottom=0, right=1423

Video Renderer ID: 16918042

Video Card Memory: 256 MB

Display: 1

Main Display

Display Depth: 32

Display Bounds: top=0, left=0, bottom=800, right=1280

Video Renderer ID: 16918042

Video Card Memory: 256 MB

→→→→→Serial number: Tryout Version ←←←←

Aside - already posted about this in another thread- (I have a full license and I have the receipt from adobe directly to plove it!!!! and it keeps saying i don't. It kept asking after each reload after 13.03 so I reinstaled (again) and it stopped and then it started to show up even with out 13.03 so I updated to 13.03 and found I could open PSCS6 without the pop by opening bridge first and opening docs from within it but today the pop up is back so I will have to reinstall.)

Application folder: /Applications/Adobe Photoshop CS6/

Photoshop scratch has async I/O enabled

Scratch volume(s):

  cavalry 3, 931.4G, 187.4G free

  Macintosh HD, 465.4G, 280.6G free

Required Plug-ins folder: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Required/

Primary Plug-ins folder: /Applications/Adobe Photoshop CS6/Plug-ins/

Additional Plug-ins folder: not set

Installed components:

   adbeape.framework   adbeape   3.3.8.19346   66.1025012

   AdbeScriptUIFlex.framework   AdbeScriptUIFlex   6.2.29.18602   66.490082

   adobe_caps.framework   adobe_caps   6.0.29.0   1.276181

   AdobeACE.framework   AdobeACE   2.19.18.20743   66.507768

   AdobeAGM.framework   AdobeAGM   4.26.20.20743   66.507768

   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.7.101.18636   66.26830

   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.7.101.18636   66.26830

   AdobeBIB.framework   AdobeBIB   1.2.02.20743   66.507768

   AdobeBIBUtils.framework   AdobeBIBUtils   1.1.01   66.507768

   AdobeCoolType.framework   AdobeCoolType   5.10.33.20743   66.507768

   AdobeCrashReporter.framework   AdobeCrashReporter   6.0.20120720  

   AdobeExtendScript.framework   AdobeExtendScript   4.2.12.18602   66.490082

   AdobeJP2K.framework   AdobeJP2K   2.0.0.18562   66.236923

   AdobeLinguistic.framework      17206  

   AdobeMPS.framework   AdobeMPS   5.8.0.19463   66.495174

   AdobeOwl.framework   AdobeOwl   5.0.4   79.517869

   AdobePDFL.framework   AdobePDFL   10.0.1.18562   66.419471

   AdobePDFSettings.framework   AdobePDFSettings   1.4  

   AdobePIP.framework   AdobePIP   7.0.0.1686  

   AdobeScCore.framework   AdobeScCore   4.2.12.18602   66.490082

   AdobeUpdater.framework   AdobeUpdater   6.0.0.1452   "52.338651"

   AdobeXMP.framework   AdobeXMPCore   66.145661   66.145661

   AdobeXMPFiles.framework   AdobeXMPFiles   66.145661   66.145661

   AdobeXMPScript.framework   AdobeXMPScript   66.145661   66.145661

   ahclient.framework   ahclient   1.7.0.56  

   aif_core.framework   AdobeAIF   3.0.00   62.490293

   aif_ocl.framework   AdobeAIF   3.0.00   62.490293

   aif_ogl.framework   AdobeAIF   3.0.00   62.490293

   AlignmentLib.framework   xcode   1.0.0.1  

   amtlib.framework   amtlib   6.0.0.75  

   boost_date_time.framework   boost_date_time   6.0.0.0  

   boost_signals.framework   boost_signals   6.0.0.0  

   boost_system.framework   boost_system   6.0.0.0  

   boost_threads.framework   boost_threads   6.0.0.0  

   Cg.framework   NVIDIA Cg     

   CIT.framework   CIT   2.1.0.20577   146758

   data_flow.framework   AdobeAIF   3.0.00   62.490293

   dvaaudiodevice.framework   dvaaudiodevice   6.0.0.0  

   dvacore.framework   dvacore   6.0.0.0  

   dvamarshal.framework   dvamarshal   6.0.0.0  

   dvamediatypes.framework   dvamediatypes   6.0.0.0  

   dvaplayer.framework   dvaplayer   6.0.0.0  

   dvatransport.framework   dvatransport   6.0.0.0  

   dvaunittesting.framework   dvaunittesting   6.0.0.0  

   dynamiclink.framework   dynamiclink   6.0.0.0  

   FileInfo.framework   FileInfo   66.145433   66.145433

   filter_graph.framework   AdobeAIF   3.0.00   62.490293

   hydra_filters.framework   AdobeAIF   3.0.00   62.490293

   ICUConverter.framework   ICUConverter   3.61   "gtlib_3.0" "." "16615"

   ICUData.framework   ICUData   3.61   "gtlib_3.0" "." "16615"

   image_compiler.framework   AdobeAIF   3.0.00   62.490293

   image_flow.framework   AdobeAIF   3.0.00   62.490293

   image_runtime.framework   AdobeAIF   3.0.00   62.490293

   LogSession.framework   LogSession   2.1.2.1681  

   mediacoreif.framework   mediacoreif   6.0.0.0  

   PlugPlug.framework   PlugPlug   3.0.0.383  

   UpdaterNotifications.framework   UpdaterNotifications   6.0.0.24   "6.0.0.24"

   wrservices.framework        

Required plug-ins:

   3D Studio 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”

   Accented Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Adaptive Wide Angle 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”

   Adobe 3D Printing 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”

   Angled Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Average 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “Average.plugin”

   Bas Relief 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   BMP 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Camera Raw 7.3 (71), Copyright © 2012 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

   Chalk & Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Chrome 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Cineon 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©2002-2012 Adobe Systems Incorporated - from the file “Cineon.plugin”

   Clouds 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”

   Collada DAE 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”

   Color Halftone 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Colored Pencil 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   CompuServe GIF 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Conté Crayon 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Craquelure 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Crop and Straighten Photos 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©2003-2012 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”

   Crop and Straighten Photos Filter 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Crosshatch 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Crystallize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Cutout 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Dark Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   De-Interlace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Dicom 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “dicom.plugin”

   Difference Clouds 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”

   Diffuse Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Displace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Dry Brush 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Eazel Acquire 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©1997-2012 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”

   Embed Watermark NO VERSION - from the file “DigiSign.plugin”

   Entropy 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

   Extrude 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   FastCore Routines 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©1990-2012 Adobe Systems Incorporated - from the file “FastCore.plugin”

   Fibers 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Film Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Filter Gallery 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Flash 3D 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”

   Fresco 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Glowing Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Google Earth 4 KMZ 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”

   Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Graphic Pen 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Halftone Pattern 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   HDRMergeUI 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”

   IFF Format 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Ink Outlines 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   JPEG 2000 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©2001-2012 Adobe Systems Incorporated - from the file “JPEG2000.plugin”

   Kurtosis 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

   Lens Blur 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Blur.plugin”

   Lens Correction 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Correct.plugin”

   Lens Flare 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Liquify 13.0, Copyright © 2001-2012 Adobe Systems Incorporated - from the file “Liquify.plugin”

   Matlab Operation 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”

   Maximum 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

   Mean 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

   Measurement Core 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”

   Median 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

   Mezzotint 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Minimum 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

   MMXCore Routines 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©1990-2012 Adobe Systems Incorporated - from the file “MMXCore.plugin”

   Mosaic Tiles 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Multiprocessor Support 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©1990-2012 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”

   Neon Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Note Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   NTSC Colors 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”

   Ocean Ripple 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Oil Paint 13.0, Copyright © 2011 Adobe Systems Incorporated - from the file “Oil Paint.plugin”

   OpenEXR 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Paint Daubs 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Palette Knife 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Patchwork 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Paths to Illustrator 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   PCX 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©1989-2012 Adobe Systems Incorporated - from the file “PCX.plugin”

   Photocopy 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Photoshop 3D Engine 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”

   Picture Package Filter 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”

   Pinch 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Pixar 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©1989-2012 Adobe Systems Incorporated - from the file “Pixar.plugin”

   Plaster 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Plastic Wrap 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   PNG 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Pointillize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Polar Coordinates 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Portable Bit Map 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©1989-2012 Adobe Systems Incorporated - from the file “PBM.plugin”

   Poster Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Radial Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Radiance 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©2003-2012 Adobe Systems Incorporated - from the file “Radiance.plugin”

   Range 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

   Read Watermark NO VERSION - from the file “DigiRead.plugin”

   Reticulation 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Ripple 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Rough Pastels 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Save for Web 13.0, Copyright © 1999-2012 Adobe Systems Incorporated - from the file “Save for Web.plugin”

   ScriptingSupport 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”

   Shear 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Skewness 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

   Smart Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Smudge Stick 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Solarize 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “Solarize.plugin”

   Spatter 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Spherize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Sponge 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Sprayed Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Stained Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Stamp 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Standard Deviation 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

   STL 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”

   Sumi-e 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Summation 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

   Targa 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Texturizer 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Tiles 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Torn Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Twirl 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Underpainting 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Vanishing Point 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”

   Variance 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

   Water Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Watercolor 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Wave 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Wavefront|OBJ 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”

   Wind 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Wireless Bitmap 13.0.3 20121213.r.26 2012/12/13:21:00:00  ©1989-2012 Adobe Systems Incorporated - from the file “WBMP.plugin”

   ZigZag 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins:

   FocalPoint 2 2.0.9b (Suite 6.1), Copyright © 2012 onOne Software.  All rights reserved. - from the file “FocalPointAutomation.plugin”

   FocalPoint 2 Filter 2.0.9b (Suite 6.1), Copyright © 2012 onOne Software.  All rights reserved. - from the file “FocalPointFilter.plugin”

   FocalPoint 2 Hidden NO VERSION - from the file “HiddenFilter.plugin”

   FocalPoint 2 Hidden NO VERSION - from the file “HiddenFilter.plugin”

   FontAgent Pro Copyright© 1995-2012 InsiderSoftware, Inc. All rights reserved. Portions Copyright© Adobe Systems Incorporated 1993-2012 - from the file “FontAgent Pro.plugin”

   FontAgent Pro Helper Copyright© 1995-2012 InsiderSoftware, Inc. All rights reserved. Portions Copyright© Adobe Systems Incorporated 1993-2012 - from the file “FontAgent Pro Helper.plugin”

   Hidden Proxy Filter NO VERSION - from the file “PhotoFrame 4.6 Professional Edition.plugin”

   Interpolate CS6 (13.0) ©1993-2012 Adobe Systems Incorporated - from the file “Interpolate.plugin”

   Match Edges CS6 (13.0) ©1993-2012 Adobe Systems Incorporated - from the file “Interpolate.plugin”

   Perfect Effects 3.0.2 (Suite 6.1), Copyright © 2012 onOne Software.  All rights reserved. - from the file “Perfect Effects.plugin”

   Perfect Effects Filter 3.0.2 (Suite 6.1), Copyright © 2012 onOne Software.  All rights reserved. - from the file “Perfect Effects.plugin”

   Perfect Effects Smart Filter 3.0.2 (Suite 6.1), Copyright © 2012 onOne Software.  All rights reserved. - from the file “Perfect Effects.plugin”

   Perfect Mask 5.1 (Suite 6.1), Copyright © 2012 onOne Software.  All rights reserved. - from the file “Perfect Mask.plugin”

   Perfect Mask Filter 5.1 (Suite 6.1), Copyright © 2012 onOne Software.  All rights reserved. - from the file “Perfect Mask.plugin”

   Perfect Mask Smart Filter 5.1 (Suite 6.1), Copyright © 2012 onOne Software.  All rights reserved. - from the file “Perfect Mask.plugin”

   Perfect Portrait 1.1 (Suite 6.1), Copyright © 2012 onOne Software.  All rights reserved. - from the file “Perfect Portrait.plugin”

   Perfect Portrait Filter 1.1 (Suite 6.1), Copyright © 2012 onOne Software.  All rights reserved. - from the file “Perfect Portrait.plugin”

   Perfect Portrait Smart Filter 1.1 (Suite 6.1), Copyright © 2012 onOne Software.  All rights reserved. - from the file “Perfect Portrait.plugin”

   Perfect Resize 7.0 Professional Edition 7.0.7, Copyright © 2012 onOne Software.  All rights reserved. - from the file “Automation.plugin”

   Perfect Resize 7.0 Professional Edition Batch 7.0.7, Copyright © 2012 onOne Software.  All rights reserved. - from the file “Batch.plugin”

   Perfect Resize 7.0 Professional Edition Filter 7.0.7, Copyright © 2012 onOne Software.  All rights reserved. - from the file “Filter.plugin”

   Perfect Resize 7.0 Professional Edition Format 7.0.7, Copyright © 2012 onOne Software.  All rights reserved. - from the file “Format.plugin”

   PhotoFrame 4.6 Professional Edition 4.6.7 (Suite 6.1), Copyright © 2012 onOne Software. All rights reserved. - from the file “PhotoFrame 4.6 Professional Edition Automation.plugin”

   PhotoFrame 4.6 Professional Edition Batch 4.6.7 (Suite 6.1), Copyright © 2012 onOne Software.  All rights reserved. - from the file “PhotoFrame 4.6 Professional Edition Batch.plugin”

   PhotoFrame 4.6 Professional Edition Hidden NO VERSION - from the file “PhotoFrame 4.6 Professional Edition.plugin”

Plug-ins that failed to load: NONE

Flash:

   PaintersWheel

   onOne

   Adobe Watermark

   Adobe Watercolour Assistant

   Adobe Paper Texture

   Adobe Painting Assistant

   Adobe Edit in ACR

   Mini Bridge

   GuideGuide

   Kuler

Installed TWAIN devices: NONE

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Jan 02, 2013

Copy link to clipboard

Copied

Hi Merideth Went bakc and reread your entry may '11. Size and format don't seem to be at issue so much as my camera (I am guessing) I can open to HDR Pro files from my old point and shoot but not from my new canon T4i which I suspect adobe has not completly married to it's own system. The issue of HDR Pro not opening is one problem and it's not solved by opening in tabs which I do anyway. The second issue is that if it does open it shows hidious results, like a posterized image or just plane horrible. You can find a link to various images i have tried along with some screen shots and explanations and results from both HDR Pro and photomerge (a 3rd part app that handles all those files just fine) About purging the prferences?? I have done so before but perhaps not the right ones? Can you draw me the path to the preferences you want me to purge, please? I certainly hope it does not involve loosing all the prefences i have built over the years and starting from scratch! Perhaps you have pinpointed a specific subfolder within the prefeneces folder that I might purge? I will explore. In the meantime please do go and take a look at the files links on the post of dec 25 '12 and see what results you come up with on a similar system. Not since CS2 have I had such performance problems. aloha, U

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
LEGEND ,
Jan 03, 2013

Copy link to clipboard

Copied

uhanepono wrote:

I can open to HDR Pro files from my old point and shoot but not from my new canon T4i which I suspect adobe has not completly married to it's own system

I already demonstrated that your T4i files can be opened by Camera Raw 7.2 and merged by Photoshop 13.0.1 on OS X 10.6.8.

In the meantime please do go and take a look at the files links on the post of dec 25 '12 and see what results you come up with on a similar system.

For the record, my system has the very same RAM, CPU, GPU and OS version as yours.

Please post a screenshot of Photoshop's Preferences > Performance.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Jan 03, 2013

Copy link to clipboard

Copied

Hi Uhanepono,

Thank you for sending/posting your specs.

I suspect the main difference between your Canon T4i files and your old point and shoot is size.  Your T4i files are likely bigger, thus taking more memory. Is that correct?

Preferences

Preference file & location: Users/[user name]/Library/Preferences/Adobe Photoshop CS6 Settings/Adobe Photoshop CS6 Prefs.psp

0. Close Photoshop

1. Save a copy of your original preference file someplace safe.

2. Delete the original

3. Open Photoshop

4. Try Merge to HDR. If it works - please send me your old pref file.

5. Replace your old pref file in the original location.

Memory

A quick glance at your settings - you have Photoshop using 88% of the system's memory. In the cases where memory was an issue, it was with the OS not having enough. It was better to have Photoshop using about 60%. (Again, we were mostly finding this to be a problem on Win 32-bit machines. Most of the Mac issues were related to the Tabs pref.)

OpenGL

Just for fun - also give it a try with the "Enable OpenGL Drawing" Performance preference turned off.

Thanks,

Meredith

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Jan 03, 2013

Copy link to clipboard

Copied

thanks Conroy I apreciate your being here. You are right, I know, about the camera. I guess I am looking for a witch to burn. Here are 13.01 pref. info. at this point I cna't get HDRPro to open at all, not for some time now. I feels like a disconnect of some sort. It will go throught the motions and simply not open the plugin. I just finished a reinstall last night and used the cleaner tool - There was only one ghost haunting the system of an old cs3 plist.  thanks again and Aloha, U

Screen shot 2013-01-03 at 9.26.50 AM.jpg

conroy wrote:

uhanepono wrote:

I can open to HDR Pro files from my old point and shoot but not from my new canon T4i which I suspect adobe has not completly married to it's own system

I already demonstrated that your T4i files can be opened by Camera Raw 7.2 and merged by Photoshop 13.0.1 on OS X 10.6.8.

In the meantime please do go and take a look at the files links on the post of dec 25 '12 and see what results you come up with on a similar system.

For the record, my system has the very same RAM, CPU, GPU and OS version as yours.

Please post a screenshot of Photoshop's Preferences > Performance.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...