I have been attempting to install my wife's CS6 student edition on a new computer from disc. It asks me for the serial number which I am assuming is the same as the product code. When I attempt to type in the product code nothing happens. When I use her Adobe Photoshop ID (email address) and password a popup resembling the product code input appears but it will not allow me to input anything. Can someone please advise me on how to correct this. I am using windows 10.