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Ctrl + and Ctrl - zoom has stopped working Photoshop cc 20.0.1 going back to v19.1.6 all works

Explorer ,
Nov 22, 2018

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I ran into what I think is a bug in

Adobe Photoshop Version: 20.0.1 20181029.r.41 2018/010/29: 1197484 x64

Number of Launches: 0

Operating System: Windows 10 64-bit

Previous build worked fine..

Ctrl + and Ctrl - have stopped working for zoom in and zoom out.

They are still there is the preferences for keyboard shortcuts.

I have made no custom modifications.

I tried resetting all defaults, I still doesn't work.

I reverted back to the previous version and Ctrl + and Ctrl - work fine Yay! This version works fine:

Adobe Photoshop Version: 19.1.6 20180808.r.398 2018/08/08: 1185588  x64

Number of Launches: 58

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.17134.1

System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 6

Logical processor count: 12

Processor speed: 2208 MHz

Built-in memory: 16240 MB

Free memory: 10400 MB

Memory available to Photoshop: 14857 MB

Memory used by Photoshop: 70 %

This is a brand new Alienware Laptop, latest and greatest Intel i7 - Geforce video card, SSD drives.....

Any thoughts?

So from reading the other thread (link above)

Adobe is aware of a Bug using CTRL-J not working when opening Photoshop from Lightroom.

The work around is Open Photoshop first. Then move files to Photoshop from Lightroom.

This is the work around until Adobe fixes the bug.

This work-around appears to work with the CTRL + and CTRL - also.

Hopefully Adobe fixes the bug shortly and it resolves all issues.

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Ctrl + and Ctrl - zoom has stopped working Photoshop cc 20.0.1 going back to v19.1.6 all works

Explorer ,
Nov 22, 2018

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I ran into what I think is a bug in

Adobe Photoshop Version: 20.0.1 20181029.r.41 2018/010/29: 1197484 x64

Number of Launches: 0

Operating System: Windows 10 64-bit

Previous build worked fine..

Ctrl + and Ctrl - have stopped working for zoom in and zoom out.

They are still there is the preferences for keyboard shortcuts.

I have made no custom modifications.

I tried resetting all defaults, I still doesn't work.

I reverted back to the previous version and Ctrl + and Ctrl - work fine Yay! This version works fine:

Adobe Photoshop Version: 19.1.6 20180808.r.398 2018/08/08: 1185588  x64

Number of Launches: 58

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.17134.1

System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 6

Logical processor count: 12

Processor speed: 2208 MHz

Built-in memory: 16240 MB

Free memory: 10400 MB

Memory available to Photoshop: 14857 MB

Memory used by Photoshop: 70 %

This is a brand new Alienware Laptop, latest and greatest Intel i7 - Geforce video card, SSD drives.....

Any thoughts?

So from reading the other thread (link above)

Adobe is aware of a Bug using CTRL-J not working when opening Photoshop from Lightroom.

The work around is Open Photoshop first. Then move files to Photoshop from Lightroom.

This is the work around until Adobe fixes the bug.

This work-around appears to work with the CTRL + and CTRL - also.

Hopefully Adobe fixes the bug shortly and it resolves all issues.

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Nov 22, 2018 0
Adobe Community Professional ,
Nov 23, 2018

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Works fine for me on Windows 10 CC2019

When you say reset all defaults did that include resetting the preferences

Reset Pref.jpg

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Nov 23, 2018 1
Explorer ,
Nov 24, 2018

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Hi Ged, that is correct, used the option you circled, Reset Preferences on Quit. And it continued to not work after quitting and restarting Photoshop.

Version 19 works fine when I went back to it, only version 20 had the issue.

Not sure why just version 20  has the issue but the problem started immediately after updating Photoshop.

Something isn't right.

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Nov 24, 2018 0
Explorer ,
Nov 25, 2018

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To continue troubleshooting:

I just reinstalled Photoshop Version 20.0.1 - Full details on Build at end of this post.

If Photoshop is opened first Ctrl + and Ctrl - works to zoom even if then Editing in Photoshop from Lightroom.

If Photoshop is not open first and I send a photo from Lightroom (Edit with external Editor from Lightroom selecting Photoshop) Ctrl + and Ctrl - does not work, even when opening other photos directly from Photoshop.

This was not a problem in Version 19.1.6, this problem has just started using Version 20.0.1

Hope this info helps and clarifies what is going on.

------------------------------Details on Build---------------------------------------------------

Adobe Photoshop Version: 20.0.1 20181029.r.41 2018/010/29: 1197484  x64

Number of Launches: 7

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.17134.1

System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 6

Logical processor count: 12

Processor speed: 2208 MHz

Built-in memory: 16240 MB

Free memory: 10400 MB

Memory available to Photoshop: 14857 MB

Memory used by Photoshop: 70 %

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=2

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=8192

glgpu[0].GLName="NVIDIA GeForce GTX 1070"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="23.21.13.8912"

glgpu[0].GLRectTextureSize=32768

glgpu[0].GLRenderer="GeForce GTX 1070/PCIe/SSE2"

glgpu[0].GLRendererID=7137

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_787fc09c55beb1a0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_787fc09c55beb1a0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_787fc09c55beb1a0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_787fc09c55beb1a0\nvldumdx.dll"

glgpu[0].GLDriverDate="20180307000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="2.1 "

clgpu[0].CLDeviceVersion="2.1 NEO "

clgpu[0].IsIntegratedCLGPU=1

clgpu[0].CLMemoryMB=6496

clgpu[0].CLName="Intel(R) UHD Graphics 630"

clgpu[0].CLVendor="Intel(R) Corporation"

clgpu[0].CLVendorID=32902

clgpu[0].CLDriverVersion="24.20.100.6287"

clgpu[0].CLBandwidth=2.50355e+10

clgpu[0].CLCompute=178.3

clgpu[1].CLPlatformVersion="1.2"

clgpu[1].CLDeviceVersion="1.2 CUDA"

clgpu[1].IsIntegratedCLGPU=0

clgpu[1].CLMemoryMB=8192

clgpu[1].CLName="GeForce GTX 1070"

clgpu[1].CLVendor="NVIDIA Corporation"

clgpu[1].CLVendorID=4318

clgpu[1].CLDriverVersion="389.12"

clgpu[1].CLBandwidth=1.91598e+11

clgpu[1].CLCompute=2618.13

License Type: Subscription

Serial number: ##################57 (Edited this out)

GUIDBucket:Composite Core (enable_composite_core): onComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\

Temporary file path: C:\Users\mark\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 222.5G, 60.1G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112 

   ACE.dll   ACE 2018/09/06-18:53:59   79.601691   79.601691

   AdbePM.dll   PatchMatch 2018/09/10:19:04:15   1.601805   1.601805

   AdobeLinguistic.dll   Adobe Linguisitc Library   13.0.0.0 

   AdobeOwl.dll   Adobe Owl   5.3.0 

   AdobePDFL.dll   PDFL 2018/08/23-00:56:13   79.301181   79.301181

   AdobePIP.dll   Adobe Product Improvement Program   8.0.0.41.47939 

   AdobeSVGAGM.dll   AdobeSVGAGM   79.600623   79.600623

   AdobeXMP.dll   Adobe XMP Core 2018/08/13-16:40:22   79.163499   79.163499

   AdobeXMPFiles.dll   Adobe XMP Files 2018/08/13-16:40:22   79.163499   79.163499

   AdobeXMPScript.dll   Adobe XMP Script 2018/08/13-16:40:22   79.163499   79.163499

   adobe_caps.dll   Adobe CAPS   10,0,0,6 

   AGM.dll   AGM 2018/08/14-01:11:25   79.600623   79.600623

   ahclient.dll    AdobeHelp Dynamic Link Library   4.0.0.0 

   AIDE.dll   AIDE 2018/08/10-16:31:38   79.600470   79.600470

   ARE.dll   ARE 2018/08/14-01:11:25   79.600623   79.600623

   AXE8SharedExpat.dll   AXE8SharedExpat 2018/06/25-18:00:38   79.598424   79.598424

   AXEDOMCore.dll   AXEDOMCore 2018/06/25-18:00:38   79.598424   79.598424

   Bib.dll   BIB 2018/08/14-01:11:25   79.600623   79.600623

   BIBUtils.dll   BIBUtils 2018/08/14-01:11:25   79.600623   79.600623

   boost_date_time.dll   photoshopdva   12.1.0 

   boost_filesystem.dll   photoshopdva   12.1.0 

   boost_system.dll   photoshopdva   12.1.0 

   boost_threads.dll   photoshopdva   12.1.0 

   cg.dll   NVIDIA Cg Runtime   3.0.00007 

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007 

   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

   CoolType.dll   CoolType 2018/08/14-01:11:25   79.600623   79.600623

   CRClient.dll   Adobe Crash Reporter Client DLL   2.0.3.0 

   dnssd.dll   Bonjour   3,0,0,2 

   dvaaccelerate.dll   photoshopdva   12.1.0 

   dvaappsupport.dll   photoshopdva   12.1.0 

   dvaaudiodevice.dll   photoshopdva   12.1.0 

   dvacore.dll   photoshopdva   12.1.0 

   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0 

   dvamarshal.dll   photoshopdva   12.1.0 

   dvamediatypes.dll   photoshopdva   12.1.0 

   dvametadata.dll   photoshopdva   12.1.0 

   dvametadataapi.dll   photoshopdva   12.1.0 

   dvametadataui.dll   photoshopdva   12.1.0 

   dvaplayer.dll   photoshopdva   12.1.0 

   dvascripting.dll   photoshopdva   12.1.0 

   dvatransport.dll   photoshopdva   12.1.0 

   dvaui.dll   photoshopdva   12.1.0 

   dvaunittesting.dll   photoshopdva   12.1.0 

   dynamiclink.dll   photoshopdva   12.1.0 

   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1157194   81.1157194

   icucnv58.dll   International Components for Unicode   58, 2, 0, 0 

   icudt58.dll   International Components for Unicode   58, 2, 0, 0 

   icuuc58.dll   International Components for Unicode   58, 2, 0, 0 

   igestep30.dll   IGES Reader   9.3.0.113 

   JP2KLib.dll   JP2KLib 2018/06/25-18:00:38   79.271024   79.271024

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A) 

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0 

   libmmd.dll   Intel(R) C/C++/Fortran Compiler   18.0.0 

   LogSession.dll   LogSession   8.0.0.41.47939 

   mediacoreif.dll   photoshopdva   12.1.0 

   MPS.dll   MPS 2018/08/06-15:20:35   79.600183   79.600183

   pdfsettings.dll   Adobe PDFSettings   1.04 

   Photoshop.dll   Adobe Photoshop CC 2019   20.0 

   Plugin.dll   Adobe Photoshop CC 2019   20.0 

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.2.1 

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.2.1.39 

   PSCloud.dll                                                   1.0.0.1 

   PSViews.dll   Adobe Photoshop CC 2019   20.0 

   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1157194   81.1157194

   SVGRE.dll   SVGRE   79.600623   79.600623

   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   18.0.0 

   tbb.dll   Intel(R) Threading Building Blocks for Windows   2018, 0, 2017, 1205 

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2018, 0, 2017, 1205 

   TfFontMgr.dll   FontMgr   9.3.0.113 

   TfKernel.dll   Kernel   9.3.0.113 

   TFKGEOM.dll   Kernel Geom   9.3.0.113 

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113 

   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16 

   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16 

   WinRTSupport.dll   Adobe Photoshop Windows RT Support   20.0.0.0 

   WRServices.dll   WRServices Tue August 14 2018 12:26:24   Build 0.23627   0.23627

   wu3d.dll   U3D Writer   9.3.0.113 

Required plug-ins:

   3D Studio 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “U3D.8bi”

   Accented Edges 20.0 - from the file “Filter Gallery.8bf”

   Adaptive Wide Angle 20.0 - from the file “Adaptive Wide Angle.8bf”

   Angled Strokes 20.0 - from the file “Filter Gallery.8bf”

   Average 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “Average.8bf”

   Bas Relief 20.0 - from the file “Filter Gallery.8bf”

   BMP 20.0 - from the file “Standard MultiPlugin.8bf”

   Camera Raw 11.0 - from the file “Camera Raw.8bi”

   Camera Raw Filter 11.0 - from the file “Camera Raw.8bi”

   Chalk && Charcoal 20.0 - from the file “Filter Gallery.8bf”

   Charcoal 20.0 - from the file “Filter Gallery.8bf”

   Chrome 20.0 - from the file “Filter Gallery.8bf”

   Cineon 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “Cineon.8bi”

   Clouds 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “Clouds.8bf”

   Collada 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “U3D.8bi”

   Color Halftone 20.0 - from the file “Standard MultiPlugin.8bf”

   Colored Pencil 20.0 - from the file “Filter Gallery.8bf”

   Conté Crayon 20.0 - from the file “Filter Gallery.8bf”

   Craquelure 20.0 - from the file “Filter Gallery.8bf”

   Crop and Straighten Photos 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “CropPhotosAuto.8li”

   Crop and Straighten Photos Filter 20.0 - from the file “Standard MultiPlugin.8bf”

   Crosshatch 20.0 - from the file “Filter Gallery.8bf”

   Crystallize 20.0 - from the file “Standard MultiPlugin.8bf”

   Cutout 20.0 - from the file “Filter Gallery.8bf”

   Dark Strokes 20.0 - from the file “Filter Gallery.8bf”

   De-Interlace 20.0 - from the file “Standard MultiPlugin.8bf”

   Dicom 20.0 - from the file “Dicom.8bi”

   Difference Clouds 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “Clouds.8bf”

   Diffuse Glow 20.0 - from the file “Filter Gallery.8bf”

   Displace 20.0 - from the file “Standard MultiPlugin.8bf”

   Dry Brush 20.0 - from the file “Filter Gallery.8bf”

   Eazel Acquire 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “EazelAcquire.8ba”

   Entropy 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “statistics.8ba”

   Export Color Lookup Tables 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “Export3DLUT.8be”

   Extrude 20.0 - from the file “Standard MultiPlugin.8bf”

   FastCore Routines 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “FastCore.8bx”

   Fibers 20.0 - from the file “Standard MultiPlugin.8bf”

   Film Grain 20.0 - from the file “Filter Gallery.8bf”

   Filter Gallery 20.0 - from the file “Filter Gallery.8bf”

   Flash 3D 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “U3D.8bi”

   Fresco 20.0 - from the file “Filter Gallery.8bf”

   Glass 20.0 - from the file “Filter Gallery.8bf”

   Glowing Edges 20.0 - from the file “Filter Gallery.8bf”

   Google Earth 4 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “U3D.8bi”

   Grain 20.0 - from the file “Filter Gallery.8bf”

   Graphic Pen 20.0 - from the file “Filter Gallery.8bf”

   Halftone Pattern 20.0 - from the file “Filter Gallery.8bf”

   Halide Bottlenecks 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “HalideBottlenecks.8bx”

   HDRMergeUI 20.0 - from the file “HDRMergeUI.8bf”

   HSB/HSL 20.0 - from the file “Standard MultiPlugin.8bf”

   IFF Format 20.0 - from the file “Standard MultiPlugin.8bf”

   IGES 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “U3D.8bi”

   Ink Outlines 20.0 - from the file “Filter Gallery.8bf”

   JPEG 2000 20.0 - from the file “JPEG2000.8bi”

   Kurtosis 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “statistics.8ba”

   Lens Blur 20.0 - from the file “Lens Blur.8bf”

   Lens Correction 20.0 - from the file “Lens Correction.8bf”

   Lens Flare 20.0 - from the file “Standard MultiPlugin.8bf”

   Liquify 20.0 - from the file “Liquify.8bf”

   Matlab Operation 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “ChannelPort.8bf”

   Maximum 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “statistics.8ba”

   Mean 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “statistics.8ba”

   Measurement Core 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “MeasurementCore.8me”

   Median 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “statistics.8ba”

   Mezzotint 20.0 - from the file “Standard MultiPlugin.8bf”

   Minimum 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “statistics.8ba”

   MMXCore Routines 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “MMXCore.8bx”

   Mosaic Tiles 20.0 - from the file “Filter Gallery.8bf”

   Multiprocessor Support 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “MultiProcessor Support.8bx”

   Neon Glow 20.0 - from the file “Filter Gallery.8bf”

   Note Paper 20.0 - from the file “Filter Gallery.8bf”

   NTSC Colors 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “NTSC Colors.8bf”

   Ocean Ripple 20.0 - from the file “Filter Gallery.8bf”

   OpenEXR 20.0 - from the file “Standard MultiPlugin.8bf”

   Paint Daubs 20.0 - from the file “Filter Gallery.8bf”

   Palette Knife 20.0 - from the file “Filter Gallery.8bf”

   Patchwork 20.0 - from the file “Filter Gallery.8bf”

   Paths to Illustrator 20.0 - from the file “Standard MultiPlugin.8bf”

   PCX 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “PCX.8bi”

   Photocopy 20.0 - from the file “Filter Gallery.8bf”

   Picture Package Filter 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “ChannelPort.8bf”

   Pinch 20.0 - from the file “Standard MultiPlugin.8bf”

   Pixar 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “Pixar.8bi”

   Plaster 20.0 - from the file “Filter Gallery.8bf”

   Plastic Wrap 20.0 - from the file “Filter Gallery.8bf”

   PLY 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “U3D.8bi”

   Pointillize 20.0 - from the file “Standard MultiPlugin.8bf”

   Polar Coordinates 20.0 - from the file “Standard MultiPlugin.8bf”

   Portable Bit Map 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “PBM.8bi”

   Poster Edges 20.0 - from the file “Filter Gallery.8bf”

   PRC 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “U3D.8bi”

   Radial Blur 20.0 - from the file “Standard MultiPlugin.8bf”

   Radiance 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “Radiance.8bi”

   Range 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “statistics.8ba”

   Render Color Lookup Grid 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “Export3DLUT.8be”

   Reticulation 20.0 - from the file “Filter Gallery.8bf”

   Ripple 20.0 - from the file “Standard MultiPlugin.8bf”

   Rough Pastels 20.0 - from the file “Filter Gallery.8bf”

   Save for Web 20.0 - from the file “Save for Web.8be”

   ScriptingSupport 20.0 - from the file “ScriptingSupport.8li”

   Shake Reduction 20.0 - from the file “Shake Reduction.8bf”

   Shear 20.0 - from the file “Standard MultiPlugin.8bf”

   Skewness 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “statistics.8ba”

   Smart Blur 20.0 - from the file “Standard MultiPlugin.8bf”

   Smudge Stick 20.0 - from the file “Filter Gallery.8bf”

   Solarize 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “Solarize.8bf”

   Spaces 20.0 - from the file “Spaces.8li”

   Spatter 20.0 - from the file “Filter Gallery.8bf”

   Spherize 20.0 - from the file “Standard MultiPlugin.8bf”

   Sponge 20.0 - from the file “Filter Gallery.8bf”

   Sprayed Strokes 20.0 - from the file “Filter Gallery.8bf”

   Stained Glass 20.0 - from the file “Filter Gallery.8bf”

   Stamp 20.0 - from the file “Filter Gallery.8bf”

   Standard Deviation 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “statistics.8ba”

   STL 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “U3D.8bi”

   Sumi-e 20.0 - from the file “Filter Gallery.8bf”

   Summation 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “statistics.8ba”

   Targa 20.0 - from the file “Standard MultiPlugin.8bf”

   Texturizer 20.0 - from the file “Filter Gallery.8bf”

   Tiles 20.0 - from the file “Standard MultiPlugin.8bf”

   Torn Edges 20.0 - from the file “Filter Gallery.8bf”

   Twirl 20.0 - from the file “Standard MultiPlugin.8bf”

   U3D 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “U3D.8bi”

   Underpainting 20.0 - from the file “Filter Gallery.8bf”

   Vanishing Point 20.0 - from the file “VanishingPoint.8bf”

   Variance 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “statistics.8ba”

   Virtual Reality Modeling Language | VRML 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “U3D.8bi”

   Water Paper 20.0 - from the file “Filter Gallery.8bf”

   Watercolor 20.0 - from the file “Filter Gallery.8bf”

   Wave 20.0 - from the file “Standard MultiPlugin.8bf”

   Wavefront|OBJ 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “U3D.8bi”

   WIA Support 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “WIASupport.8li”

   Wind 20.0 - from the file “Standard MultiPlugin.8bf”

   Wireless Bitmap 20.0 (20181029.r.41 2018/010/29: 1197484) - from the file “WBMP.8bi”

   ZigZag 20.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

   com.adobe.Butler.backend  2.1.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.Butler.backend\index.html”

   com.adobe.inapp.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_0_231\purchaseStock.html”

   FontShop  2.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\FontShop2\index.html”

   com.adobe.stock.panel.licensing  0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”

   Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_0_231\index.html”

   %CCX_FNFT_DIALOG_NAME  2.5.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.5.1\fnft.html?v=2.5.1.8”

   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_0_231\purchaseTypekit.html”

   Home  2.5.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2019\index.html?v=2.5.2.15”

   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

   Export As  4.6.3 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

   Export As  4.6.3 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

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Nov 25, 2018 0
Explorer ,
Nov 25, 2018

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So from reading the other thread (link above)

Adobe is aware of a Bug using CTRL-J not working when opening Photoshop from Lightroom.

The work around is Open Photoshop first. Then move files to Photoshop from Lightroom.

This is the work around until Adobe fixes the bug.

This work-around appears to work with the CTRL + and CTRL - also.

Hopefully Adobe fixes the bug shortly and it resolves all issues.

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Nov 25, 2018 1
Adobe Community Professional ,
Nov 25, 2018

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I'll mark your workaround summary as the correct answer. It should do until Adobe rolls out the necessary fixes.

Gene

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Nov 25, 2018 0
New Here ,
May 14, 2019

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So, why is it that Adobe has gone and done these stupid things to their software?

There was one other item I had to find a fix for the other day, which incorporated posting a text file with some code into the Settings folder under the "C:\Program Files\Adobe\Adobe Photoshop CC 2019\" destination; however, whatever I did to find the actual Settings folder escapes my cranium.

This is becoming absurd. facepalm-sm.jpg A-N-N-O-Y-I-N-G-L-Y absurd at that.

__
Nikki Grace  (Do not post personal, business information including external URLs.  Moderator)

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May 14, 2019 0
Adobe Community Professional ,
May 14, 2019

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These forums deal with technical issues only. We are not Adobe employees, and even then can't help you.

The best place to offer feedback or complaints is here: Photoshop Family Customer Community

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May 14, 2019 0
Contributor ,
Nov 23, 2018

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Yup... am having similar problems... but not just the keyboard sizing... other keyboard shortcuts don't work, menus seem to be greyed out... Fortunately, the Save and Save As seem to work, so I just save the file, shut down and restart PS.Sometimes it take a couple of attempts to work normally. Also, fortunately, the problem seems to occur virtually immediately on start up... Just foxed me a few times... now I know what to look for!

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Nov 23, 2018 0
Contributor ,
Nov 23, 2018

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Saw this thread:

Copying Layer - Ctrl J not working

May have a solution for you / us...

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Nov 23, 2018 1
Adobe Community Professional ,
Nov 23, 2018

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occulus.nigra  wrote

Saw this thread:

Copying Layer - Ctrl J not working 

May have a solution for you / us...

That's an issue relating to opening images from Lightroom when Photoshop is not opened

Neither yourself or the OP mentioned anything about using Lightroom

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Nov 23, 2018 0
Contributor ,
Nov 23, 2018

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Nope... I didn't but thinking back, it seems to happen when opening from Bridge... wirh PS closed. IOW, open the file from Bridge starts PS...

Anyway, what's the problem? I said may have a solution... And it is a problem i'm facing...

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Nov 23, 2018 0
Adobe Community Professional ,
Nov 23, 2018

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It's not a problem I was merely pointing out that the link you posted relates to Lightroom that's all

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Nov 23, 2018 0
Contributor ,
Nov 23, 2018

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Ok... but that was clear to me... but what crossed my mind was, if people are having and LR to PS problem, it could also be happening in Bridge to PS.

Anyway, let's see if Adobe fix this...

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Nov 23, 2018 0
New Here ,
Jun 02, 2020

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I know, an extrememly old thread, but CRTL & + stopped working on mine. I went through a few suggestions, nothing really worked. I found an extremely simple solution, the Num Lock key had to be inactive or not lit up or however you say it. Again sorry for such a delayed respose, but I did not see that suggestion in the form. Thank you. 

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Jun 02, 2020 1
New Here ,
Nov 09, 2020

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This didn't solve the issue. It also jsut seemed to happen. Yesterday it worked jsut fine for zooming in. Even in chrome and other apps it's not zooming in any more. only ctrl + shift + = zooms in (which would be doing "+") not at all intuitive, but i used to jsut do ctrl + = to zoom in.

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Nov 09, 2020 0