cursor not drawing in the right place

Community Beginner ,
Jul 19, 2017

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Hi,

Whenever i try to use the brush tool it draws somewhere different to where the cursor is.

I need help!!!

Hi,

Thank you for the tips.

I found that my DPI settings where too high.

I changed it from 125% to 100% and now both pen pressure and the offset are both  working properly together.

For anyone having the same problem, i fixed this on Windows 10 by:

  1. Right-clicking on the desktop and selecting display.
  2. Then, under Scale and layout, find where it says "change the size of text, apps and other items"
  3. click on the drop down box below and select 100% (or a lower percentage to what it's default is)
  4. This should fix the problem, if not then look at Trevor.Dennis​ 's reply.

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Jul 19, 2017 1
Most Valuable Participant ,
Jul 19, 2017

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Supply pertinent information for quicker answers

  • The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
  • Adobe product and version number
  • Operating system and version number
  • The full text of any error message(s)
  • What you were doing when the problem occurred
  • Screenshots of the problem
  • Computer hardware, such as CPU; GPU; amount of RAM; etc.
JJMack

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Jul 19, 2017 0
Community Beginner ,
Jul 19, 2017

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Here is some more information.

  • i am using photoshop cc 2017
  • i am using a XP-Pen star 03
  • Here is a video of this happening:

  • My PC specs are:

Operating System

Windows 10 Home 64-bit

CPU

AMD A8-9600

Bristol Ridge 28nm Technology

RAM

11.0GB Single-Channel Unknown @ 931MHz (13-13-13-30)

Motherboard

LENOVO Toronto 5B1 (Socket FP4)

Graphics

Generic PnP Monitor (1920x1080@60Hz)

DP2VGA V207 (1024x768@60Hz)

512MB ATI AMD Radeon R5 Graphics (Lenovo)

2048MB ATI AMD Radeon R6 M435DX (Lenovo)

CrossFire Disabled

Storage

931GB Western Digital WDC WD10JPCX-24UE4T0 (SATA)

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Jul 19, 2017 0
Community Beginner ,
Jul 19, 2017

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This started when i fixed my pen pressure by using the system stylus.

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Jul 19, 2017 0
Adobe Community Professional ,
Jul 19, 2017

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https://forums.adobe.com/people/Joseph+Yianni  wrote

  • i am using a XP-Pen star 03

I had a feeling you were going to say something like that.

When you say this started after you started 'using system stylus', do you mean you added the text file from this help page?

Tablet support for Photoshop on Windows 8

Can you describe _all_ the steps you took to achieve this?  I'm thinking this is where your issue lies.

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Jul 19, 2017 0
Community Beginner ,
Jul 20, 2017

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So my pen pressure wasn't working so i created the file called PSUserConfig.txt and put UseSystemStylus 0 in that document.

It fixed the pen pressure but created the problem im having now.

If i turn of this setting it stops the pen pressure from working but fixes the cursor problem.

Yes, I did get it from that site.

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Jul 20, 2017 0
Adobe Community Professional ,
Jul 20, 2017

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Joseph, I have had a good look round on this, and it appears to be fairly common with some tablets, and due to the tablet driver.  I imagine you have made sure that you are using the most up to date driver for your tablet?  Posts I read often associated the issue with using more than screen, and with very high dpi screens.  Would that fit your situation?

Lazy Nuzumi Pro has a cursor offset fix mode.  LNP is a must have for tablet users anyway, so worth trying.  The trial period will allow you to see if it fixes your problem.

https://lazynezumi.com/faq

You could also try installing a pre-CC2014 Photoshop from the Application Manager > Previous Versions.  That was when the API was changed.

What sort of screen calibration system does your tablet use?  Can you toggle between single, full, and high precision modes for instance?  Can you 'trick' the tablet into correcting the offset by cheating with the calibration? 

I wish you luck, but the unhappy truth is that we don't always get a good result with non Wacom tablet issues on this forum.

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Jul 20, 2017 0
Community Beginner ,
Jul 20, 2017

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Hi,

Thank you for the tips.

I found that my DPI settings where too high.

I changed it from 125% to 100% and now both pen pressure and the offset are both  working properly together.

For anyone having the same problem, i fixed this on Windows 10 by:

  1. Right-clicking on the desktop and selecting display.
  2. Then, under Scale and layout, find where it says "change the size of text, apps and other items"
  3. click on the drop down box below and select 100% (or a lower percentage to what it's default is)
  4. This should fix the problem, if not then look at Trevor.Dennis​ 's reply.

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Jul 20, 2017 0
Most Valuable Participant ,
Jul 19, 2017

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Does the XP-Pen star 03 come with any customizing or calibrating software.

JJMack

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Jul 19, 2017 0
Community Beginner ,
Jul 19, 2017

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It came with the drivers and the basic set-up stuff but i don't think it came with any calibration software.

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Jul 19, 2017 0
Most Valuable Participant ,
Jul 19, 2017

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Same result with a mouse?

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Jul 19, 2017 0
Community Beginner ,
Jul 19, 2017

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No, with the mouse it's normal.

Its only the brush and eraser that it does this with.

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Jul 19, 2017 1
Community Beginner ,
Aug 03, 2020

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I have the same problem, but every time I try any of the free versions I end up with an even worse problem...Now every time I place my stylus on the screen, It acts as if I am holding Shift down and creates a straight line from the bottom of the page!

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Aug 03, 2020 0
Community Beginner ,
Aug 04, 2020

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This was 3 years ago, but I think the main problem was with me having a second monitor. And unplugging that fixed it, or changing the monitor the tablet is working on to only 1 of them. I hope this helps, sounds like your problem is more severe.

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Aug 04, 2020 1