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Cursor problems in Photoshop 2020 on Windows

New Here ,
Mar 02, 2020

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In windows:

- in camera raw cursor flashes quickly, changing between the arrow and the hand tool;
- in toolbar photoshop, it makes a different selection from the one i have chosen: 
I position myself on a specific menu but with the click of the mouse cursor opens another one or does not open at all; - when I use brushes or the patch tool for example, the action is performed not where I click but
in a very larger area. I tried to deselect the use of the graphics card in the performance menu, but the problems are not solved.

 

 

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Cursor problems in Photoshop 2020 on Windows

New Here ,
Mar 02, 2020

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In windows:

- in camera raw cursor flashes quickly, changing between the arrow and the hand tool;
- in toolbar photoshop, it makes a different selection from the one i have chosen: 
I position myself on a specific menu but with the click of the mouse cursor opens another one or does not open at all; - when I use brushes or the patch tool for example, the action is performed not where I click but
in a very larger area. I tried to deselect the use of the graphics card in the performance menu, but the problems are not solved.

 

 

{Thread title edited by moderator}

TOPICS
Performance, Problem or error, Windows

Views

930

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Mar 02, 2020 0
Adobe Employee ,
Mar 02, 2020

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Hi there,

 

We are sorry about the experience with Photoshop 2020 on Windows.

 

Would you mind sharing the version of Windows you are running and check if there are any Windows updates available for the system?

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#restore_preferences

 

Please backup your actions, brushes, etc. before you reset the preferences. Please check: https://helpx.adobe.com/photoshop/using/preset-migration.html

 

Regards,

Nikunj

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Mar 02, 2020 0
New Here ,
Mar 03, 2020

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Hi,

I've already made windows updates.

It is Windows 10 pro.

I reset the preferences of Photoshop.

I unistalled and reinstalled photoshop, lightroom classic and bridge.

But the problems are not solved.

I specify that problems described occur only in photoshop.

When I run camera raw by bridge, cursor don't flashes.

Thanks for help

 

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Mar 03, 2020 0
Adobe Community Professional ,
Mar 03, 2020

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Hello, which version of Windows 10? you can see it in Help>System info (paste it here, so that we also know which version of Ps and ACR...)

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Mar 03, 2020 0
New Here ,
Mar 03, 2020

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Hi,

here:

 

Cattura.JPG

 

Windows 10 pro - version 1909.

I noticed another thing: if I move on the toolbar with the keyboard, instead of the mouse, I can select correctly the menus.

I've tried to change and use another mouse, but problem persists.

Thanks very much

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Mar 03, 2020 0
Adobe Community Professional ,
Mar 03, 2020

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Bongiorno.

Do you use a windows scaling setting?

What are your scaling settings in the preferences>interface?

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Mar 03, 2020 0
Enthusiast ,
Mar 03, 2020

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Do you have a Wacom board? To me this sounds like possible issues with Windows Ink and the Wacom drives. I have had somewhat similar oddities happening connected to this. Allthough my troubles have never been this severe, so could be something else...

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Mar 03, 2020 0
New Here ,
Mar 03, 2020

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No, I don't have a wacom board

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Mar 03, 2020 0
Enthusiast ,
Mar 03, 2020

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OK, but might be worth having a look at your Windows Ink settings anyway. Just do a search in Windows and you will find the settings...

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Mar 03, 2020 0
New Here ,
Mar 03, 2020

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This is I can see in Windows Ink settings:

 

Cattura.JPG

 

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Mar 03, 2020 0
Enthusiast ,
Mar 03, 2020

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Is that Italian? Can't read it :). But looks like its disabled, as far as I can see...

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Mar 03, 2020 0
New Here ,
Oct 07, 2020

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I have the exact same issue. When using a mouse (either the trackpad on the laptop or external usb mouse) the calibration is totally off; experiencing as mentioned above. However, when flipping my laptop into tablet mode and using a pen the problem goes away. The problem also goes away when my laptop is connected to a monitor and the display is split. However, when the display is duplicated and I use a monitor the bug still takes effect. This is a really annoying issue as I can't use photoshop while I'm in uni with only my laptop. Any suggestions on how to fix (I've uninstalled and gone back as far as 21.03 and still the problem exists) would be of great help! Thanks 

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Oct 07, 2020 0
Adobe Community Professional ,
Oct 08, 2020

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Hello, do you also use a convertible laptop/tablet, like J.Kendall does in the thread?

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Oct 08, 2020 0
honolua LATEST
Community Beginner ,
Oct 14, 2020

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Moving the cursor over sliders in Camera Raw has no immediate effect.  Sometimes the slider will move sometime later.  Double clicking on the slider after it has moved off its preset starting point will not move the slider back to start point.

The cursor smoothly moves sliders in Photoshop actions such as Adjustment Layers Levels.

Uninstalled and reinstalled Photoshop and Bridge to no avail. Also reset Preferences Presets to no avail.

Windows 10 Pro

Installed latest drivers of all critical devices.

 

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Oct 14, 2020 0