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I know this is an old issue, but I'm really stuck here. I have read through many other similar posts, and they say to reset preferences, restart device and uninstall and reinstall. I have tried all these methods, but it still doesn't work. Pls help!!! (Mac by the way)
FYI, when I uninstall, I do delete all my preferences.
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I also realised this is the same with Illustrator and other similar Adobe apps
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Tap your spacebar hard a few times, blow it out with a compressed-air can.
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It doesn't seem to work still.