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Customer service

Community Beginner ,
Aug 05, 2020

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Where do you go to complain about bad support?
I take it that Adobe doesn't care.

 

 

Today  9:55 AM

 

You are now connected to Kumar, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.

 

Hi, do you know when I will be contacted?

 

Kumar

 

Hello, I'll be happy to assist you. Could you elaborate on the issue a bit more.

 

Someone was going to contact me about Photoshop running very slow. I was hoping it was going to be soon as I'm unable to work because of the issue.

 

Kumar

 

Allow me a moment.

 

ok

 

Kumar

 

Thanks David

 

no problem.

 

Kumar

 

Sure.

 

do you know how long this is going to take?

 

Kumar

 

Allow me few mnutes.

 

ok

Hi, its nearly been an hour. I'm not sure what can be taking so long?

 

Kumar

 

Allow me few mnutes.

 

ok

 

Kumar

 

Thanks

 

Hi, I don't understand, are you working on my case? Can you please let me know what the holdup is. This is getting crazy.

I'm just sitting here waiting.

Hello?

Disgraceful. If you know it's going to be a long wait it's just good manners to let the client know. If I know then that's fine, but don't say its just a few minutes.

Can you please let me know if you are still working on this. Or should I start a new session?

Sent 11:44 AM

 

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Customer service

Community Beginner ,
Aug 05, 2020

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Where do you go to complain about bad support?
I take it that Adobe doesn't care.

 

 

Today  9:55 AM

 

You are now connected to Kumar, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.

 

Hi, do you know when I will be contacted?

 

Kumar

 

Hello, I'll be happy to assist you. Could you elaborate on the issue a bit more.

 

Someone was going to contact me about Photoshop running very slow. I was hoping it was going to be soon as I'm unable to work because of the issue.

 

Kumar

 

Allow me a moment.

 

ok

 

Kumar

 

Thanks David

 

no problem.

 

Kumar

 

Sure.

 

do you know how long this is going to take?

 

Kumar

 

Allow me few mnutes.

 

ok

Hi, its nearly been an hour. I'm not sure what can be taking so long?

 

Kumar

 

Allow me few mnutes.

 

ok

 

Kumar

 

Thanks

 

Hi, I don't understand, are you working on my case? Can you please let me know what the holdup is. This is getting crazy.

I'm just sitting here waiting.

Hello?

Disgraceful. If you know it's going to be a long wait it's just good manners to let the client know. If I know then that's fine, but don't say its just a few minutes.

Can you please let me know if you are still working on this. Or should I start a new session?

Sent 11:44 AM

 

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Most Valuable Participant ,
Aug 05, 2020

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The is a user forum not the correct site to deal with Adobe try Adobe feedback site. Photoshop Family 

JJMack

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Adobe Community Professional ,
Aug 05, 2020

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If you can indicate your version of Photoshop and OS and amount of RAM and spare disk capacity and the issue(s) you're having, you'll probably get the help you need on this friendly user-to-user forum.

 

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