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did not download photoshop, but ask for payment

New Here ,
Aug 16, 2020

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Hello, I could not download Photoshop, did not use it, and the program wants me to pay money, but the application has not been downloaded

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did not download photoshop, but ask for payment

New Here ,
Aug 16, 2020

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Hello, I could not download Photoshop, did not use it, and the program wants me to pay money, but the application has not been downloaded

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Problem or error

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44

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Aug 16, 2020 0
Adobe Community Professional ,
Aug 16, 2020

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Hi There,

It does not work the way you are thinking, the amount gets due as soon as you subscribe to the plan. It does not matter whether you downloaded the application or not, it also does not matter if you are using it or not. If you have trouble downloading the application, please provide specific error that you get so that someone can help you out. You can even contact support for help on this

-Manan

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Aug 16, 2020 0
Adobe Community Professional ,
Aug 16, 2020

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Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + Photoshop & all other apps you intend to use. Check each one. 
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Read Subscription & Cancellation Terms

https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Aug 16, 2020 0
New Here ,
Aug 16, 2020

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So this is why it was not possible to download, but they warned about this
after filling in the data. How can I pay for a product that I did not use
(could not use) please cancel the subscription. I hope for your
understanding, especially since I am under 18 (

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Aug 16, 2020 0
Adobe Community Professional ,
Aug 16, 2020

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No-one here can cancel anything. This is a user forum, answered by volunteers. We do not work for Adobe.

You will need to discuss directly with Adobe Customer Care.

Dave

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Aug 16, 2020 0
Adobe Community Professional ,
Aug 16, 2020

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Hello,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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