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Display problem and file saving issues on macOS ( Photoshop 2020 and illustrator 2020)

New Here ,
Oct 08, 2020

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Hello everyone, I am making this publication to ask for your help. Recently, I've been experiencing problems with my software, especially Photoshop and Illustrator. When I open these two applications nothing is displayed as shown in the picture. Then, I can't save or save new documents. I restarted my computer several times, uninstalled Photoshop and Illustrator and even adobe creative cloud. If you have a solution or an advice, I'll take it! thank you all.Capture d’écran 2020-10-08 à 22.02.59.pngCapture d’écran 2020-10-08 à 22.03.31.png

 

 

{Thread title edited by moderator}

Hi,

 

We're sorry about the trouble with Photoshop. Would you mind telling us which macOS version are you working on? Did you start experiencing the issue after an update to Photoshop or to macOS?

 

For the blank home screen issue, you can try the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

 

Please let us know if it helps!

Regards,

Nikunj

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Display problem and file saving issues on macOS ( Photoshop 2020 and illustrator 2020)

New Here ,
Oct 08, 2020

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Hello everyone, I am making this publication to ask for your help. Recently, I've been experiencing problems with my software, especially Photoshop and Illustrator. When I open these two applications nothing is displayed as shown in the picture. Then, I can't save or save new documents. I restarted my computer several times, uninstalled Photoshop and Illustrator and even adobe creative cloud. If you have a solution or an advice, I'll take it! thank you all.Capture d’écran 2020-10-08 à 22.02.59.pngCapture d’écran 2020-10-08 à 22.03.31.png

 

 

{Thread title edited by moderator}

Hi,

 

We're sorry about the trouble with Photoshop. Would you mind telling us which macOS version are you working on? Did you start experiencing the issue after an update to Photoshop or to macOS?

 

For the blank home screen issue, you can try the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

 

Please let us know if it helps!

Regards,

Nikunj

TOPICS
Problem or error

Views

55

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Oct 08, 2020 0
Adobe Employee ,
Oct 08, 2020

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind telling us which macOS version are you working on? Did you start experiencing the issue after an update to Photoshop or to macOS?

 

For the blank home screen issue, you can try the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

 

Please let us know if it helps!

Regards,

Nikunj

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Oct 08, 2020 1
New Here ,
Oct 10, 2020

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Thank you for your help!

It worked perfectly! you saved me ahaha

Thanks again and have a nice day

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Oct 10, 2020 0