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Downloaded update and now cannot open Photoshop

New Here ,
Oct 02, 2020

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I subscribe to Creative Cloud. 2-3 days ago I downloaded the Photoshop update to version 21.2.4. Ever since, I cannot open the app. It crashes every time. I've rebooted 3 times, same result. I've sent in crash reports but no response. How do you reach tech support? I've been unable to find a fix.

 

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Crash or freeze, Problem or error

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Downloaded update and now cannot open Photoshop

New Here ,
Oct 02, 2020

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I subscribe to Creative Cloud. 2-3 days ago I downloaded the Photoshop update to version 21.2.4. Ever since, I cannot open the app. It crashes every time. I've rebooted 3 times, same result. I've sent in crash reports but no response. How do you reach tech support? I've been unable to find a fix.

 

TOPICS
Crash or freeze, Problem or error

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33

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Oct 02, 2020 0
Adobe Community Professional ,
Oct 02, 2020

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Hi

What operating system do you have, have you tried resetting your Photoshop preferences

https://helpx.adobe.com/ie/photoshop/using/preferences.html

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Oct 02, 2020 0
New Here ,
Oct 02, 2020

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Just got in touch with tech support. There was a conflict between device
driver and Photoshop. Now resolved. Thanks for your response.


*Faith is like a bright ray of sun light. It enables us to see God in all
things as well as all things in God. - St. Francis de Sales*

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