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Dropshadow causing crashes in Photoshop on macOS

New Here ,
Jul 12, 2020

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I'm running photoshop on a 2019 MacBook Pro and I've found an issue where if I create a group out of layers and then attempt to apply a drop shadow, the second I attempt to turn it off, the program crashes immediately. I've tried it on a few different things and found it only happens when I try to do it to a group of layers.

 

Is anyone else seeing this bug?

 

Thanks!

 

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Bug, Crash or freeze, Mac, Performance, Problem or error

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Dropshadow causing crashes in Photoshop on macOS

New Here ,
Jul 12, 2020

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I'm running photoshop on a 2019 MacBook Pro and I've found an issue where if I create a group out of layers and then attempt to apply a drop shadow, the second I attempt to turn it off, the program crashes immediately. I've tried it on a few different things and found it only happens when I try to do it to a group of layers.

 

Is anyone else seeing this bug?

 

Thanks!

 

{Thread renamed by moderator}

TOPICS
Bug, Crash or freeze, Mac, Performance, Problem or error

Views

100

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Jul 12, 2020 2
Adobe Employee ,
Jul 13, 2020

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Hi there,

Sorry to hear about Photoshop crashing when you apply the drop shadow. Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

If that does not help then you may try toggling On/Off "Legacy compositing" located in Photoshop's Preferences > Performance, then relaunch Photoshop.

Regards,
Sahil

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Jul 13, 2020 0
Community Beginner ,
Jul 14, 2020

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Same issue when turning off a drop shadow. Changing performance preferences doesn't seem to solve the issue.

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Jul 14, 2020 0
New Here ,
Aug 11, 2020

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Hi there, I'm also having the same problem, It's really quite frustrating when we're paying so much for this to work. Seems like it should be an easy fix however none of the solutions given have worked. When i turn off Legacy another problem arises with the screen not refreshing changes resulting in doubled up layers.

 

A fix asap would be grand as its hindering me being able to finish my deadlines today!

 

Thanks.

 

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Aug 11, 2020 0