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Due to a problem initiating CC Libraries...

Community Beginner ,
Jun 19, 2020

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Hi all, I'm new to Photoshop,  and I kept getting this message after initiating photoshop 2020 on my Mac (Please refer to the screenshot). I tried every solution I can find online including terminating the process, deleting cache folder, verify the hosts, configuring the proxy, reinstalling the software, and I tried Adobe CreativeCloud Cleaner tool...nothing worked..installed photoshop fresh and this message just pops right up after I started the software...I don't know anywhere else where I might get help...please could someone offer a solution! Thanks heaps!

Thank you for sharing the steps, so the location you've placed is incorrect - that's ok. Do this:
Navigate to:
Macintosh HD/Library/Application Support/Adobe/Adobe Desktop Common/IPCBox

Do you see AdobeIPCBroker there? If yes, copy it and paste to:
Applications/Utilities/Adobe Application Manager/IPC

Restart the app - that should work.

Let us know if that helped.

Thank you,
Mariia

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Due to a problem initiating CC Libraries...

Community Beginner ,
Jun 19, 2020

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Hi all, I'm new to Photoshop,  and I kept getting this message after initiating photoshop 2020 on my Mac (Please refer to the screenshot). I tried every solution I can find online including terminating the process, deleting cache folder, verify the hosts, configuring the proxy, reinstalling the software, and I tried Adobe CreativeCloud Cleaner tool...nothing worked..installed photoshop fresh and this message just pops right up after I started the software...I don't know anywhere else where I might get help...please could someone offer a solution! Thanks heaps!

Thank you for sharing the steps, so the location you've placed is incorrect - that's ok. Do this:
Navigate to:
Macintosh HD/Library/Application Support/Adobe/Adobe Desktop Common/IPCBox

Do you see AdobeIPCBroker there? If yes, copy it and paste to:
Applications/Utilities/Adobe Application Manager/IPC

Restart the app - that should work.

Let us know if that helped.

Thank you,
Mariia

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Bug, Problem or error

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Jun 19, 2020 0
Adobe Community Professional ,
Jun 19, 2020

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hi,

I'm not sure I can fix your issue. But you can close Photoshop and first make sure that are signed into the cloud.

Then you can try closing Photoshop and then holding down Command+Option+Shift (Control+Alt+Shift for pc) when you double-click photoshop to start. Then say Yes to deleting the preferences to see if that helps.

or try this Old 2015 message about the same issue to see if that can help.

https://feedback.photoshop.com/photoshop_family/topics/photoshop-cc-libraries-fail-to-initialize

hope it works for you soon! I love Libraries!!

cheers,

mark

headTrix, Inc. | Adobe Certified Training & Consulting
Consulting | Design | Development | Training

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Jun 19, 2020 0
Community Beginner ,
Jun 19, 2020

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Hi Mark, thank you for trying to help me. Unfortunately, your method didn't work, I'm reading through all posts and replies from the link you provided hoping there's a solution in there that I haven't tried...

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Jun 19, 2020 0
Adobe Community Professional ,
Jun 22, 2020

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Hi,

 

Sorry if this did not work. I was suggested to delete your preferences and the link I shared was the fix to the same issues someone had years ago.

 

If not perhaps you could try calling Adobe Tech Support and then can login to your machine and try to help.

 

thanks,

mark

headTrix, Inc. | Adobe Certified Training & Consulting
Consulting | Design | Development | Training

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Jun 22, 2020 0
Community Beginner ,
Jul 22, 2020

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I posted about the same exact issue when I opened Photoshop several weeks ago and was so happy when I found this thread. Just wanted to say that I did what you suggested, Mark; I restarted Photoshop holding Command + Option + Shift (on a Mac) to reset my preferences. So far, the error message is gone! It's well worth the try. Thanks, Mark. 

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Jul 22, 2020 1
Adobe Community Professional ,
Jul 23, 2020

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thats great! I am glad you found this thread and happy I was able to help!

 

happy Photoshopping!

 

cheers,
mark

headTrix, Inc. | Adobe Certified Training & Consulting
Consulting | Design | Development | Training

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Jul 23, 2020 0
Community Beginner ,
Jul 23, 2020

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I spoke too soon. The problem returned within a few hours. Eeek! Any other
possible fixes??

--

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Jul 23, 2020 0
Adobe Community Professional ,
Jul 23, 2020

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aww man. I was just reading a bunch of old threads, from 5 years ago, 3 years ago. Many say to quit a certain file in activity monitor. But I assume restarting your computer would do that anyway.

Another mentioned that they were signed in with the wrong adobe adress somehow? They resigned in and that fixed it. 

 

Only other suggestion is try updating your Photoshop if that helps, try restarting computers, signing out and back again, and if nothing else I woud call Adobe support so they can screen share and try to figure out the issue.

 

Sorry to hear you are having issues.... its such a great feature when its working!

Good luck,

mark

headTrix, Inc. | Adobe Certified Training & Consulting
Consulting | Design | Development | Training

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Jul 23, 2020 0
Adobe Employee ,
Jun 23, 2020

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Hi,

We would like to investigate this problem and if you could share logs from your machine, this would be very helpful. Here is a link to Adobe Log Collector Tool:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
You'll get a zip file generated, could you please send the name of it? It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"
This might help us to understand the root cause of the problem.

Thank you,

Supriya
CCLibraries

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Jun 23, 2020 2
Community Beginner ,
Jun 24, 2020

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Hi Supriya,

I appreciate the fact you reached out to help me. Here is the name of the log:

AdobeLogs_20200624_213752_029-mac.zip

 

Update on the situation:

I noticed that this message only pops up if I have clicked on the 'Libraries' tab or have opened it in previous sessions, and it only shows up once and won't reproduce until I have terminated and restarted photoshop.

 

Like I explained before, the problem happens to freshly installed photoshop (after I have cleaned all adobe software from my mac), so it does look like it's a problem with the software. I believe someone sent out a post regarding the exact same issue just before me, and he/she got no solution either.

 

Please look into it,

Many thanks!

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Jun 24, 2020 1
Adobe Community Professional ,
Jul 23, 2020

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@Supriya

 

HI, what is the status on this? I see this same issue from 5 years ago.... is there any fix or way to solve the issue?

 

Thanks!
mark

headTrix, Inc. | Adobe Certified Training & Consulting
Consulting | Design | Development | Training

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Jul 23, 2020 0
Community Beginner ,
Aug 20, 2020

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Hi Mark, 

After yesterday's update, I can confirm the problem has not been fixed. I wonder if Adobe thinks it's too trivial to be looked at.

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Aug 20, 2020 0
New Here ,
Sep 21, 2020

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Experiencing the same problem

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Sep 21, 2020 0
Adobe Employee ,
Oct 03, 2020

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Hi,

We have identified an issue and fixed it. It will be available with new release.

Thanks a lot for your patience and collaboration on investigating!

Thank you,
Mariia

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Oct 03, 2020 1
Community Beginner ,
Oct 07, 2020

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Hi Mariia, 

Thanks for following up on this. I just updated photoshop a minute ago, as far as I can tell the problem persists. So I guess it will be fixed with future updates? 

 

Will 

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Oct 07, 2020 0
Adobe Employee ,
Oct 07, 2020

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Hi,

Yes, that is included in future updates. We are currently working on Helpx page with the workaround, let me post the steps here to unblock you:

1. Navigate to:
Mac: Applications/Utilities/Adobe Application Manager/IPC
Win: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC

2. Check if this file AdobeIPCBroker exists there.

Screen Shot 2020-10-08 at 9.38.58 AM.png

If it is there, copy it by right click menu option "Copy "AdobeIPCBroker" (NOTE: Never delete or move the file!).

3. Mac: Open Finder, hold Option+Shift and click Go menu on the top bar, select Library. Now go to:

        Application Support/Adobe/Adobe Desktop Common/IPCBox 
    Win: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox 
Create folders if those are missing.

4. Paste the copied file into the location mentioned above by right click menu option "Paste" or cmd+v.
5. Relaunch your application - the issue should be gone. 

Note: If you do have AdobeIPCBroker in the location mentioned in the step 5, but it is missing from the location mentioned in step 1, just do the same steps of copying the file from one location to another. 

Please, let me know if you have questions and if this helps!

Thank you,
Mariia

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Oct 07, 2020 1
Community Beginner ,
Oct 07, 2020

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Hi Mariia, 

Thanks for the quick response and detailed steps. It didn't work for me, the same problem still exists. 

For me, the AdobeIPCBroker didn't exist in step 1 and I simply didn't have a folder named 'Adobe Desktop Common' in the 'Library' folder accessed by 'Option+Shift' from the 'Go' menu. However,  I did find 'Adobe Desktop Common' under 'Macintosh HD/Library/Application Support/Adobe

 

I was aware the two 'Library' folders are different but I gave it a try anyway, What I did:

1. created the 'IPC' folder under Adobe Application Manager/IPC

2. copied the AdobeIPCBroker found in Macintosh HD/Library/Application Support/Adobe/Adobe Desktop Common/IPCBox to the Adobe Application Manager/IPC/IPC folder exactly like the way shown in your picture. 

 

But ya, it didn't work. Tried restarting the computer, couldn't get it to work. 

Thanks,

Will 

 

 

 

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Oct 07, 2020 0
Adobe Employee ,
Oct 07, 2020

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Thank you for sharing the steps, so the location you've placed is incorrect - that's ok. Do this:
Navigate to:
Macintosh HD/Library/Application Support/Adobe/Adobe Desktop Common/IPCBox

Do you see AdobeIPCBroker there? If yes, copy it and paste to:
Applications/Utilities/Adobe Application Manager/IPC

Restart the app - that should work.

Let us know if that helped.

Thank you,
Mariia

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Oct 07, 2020 1
Community Beginner ,
Oct 07, 2020

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Hi Mariia, 

That's exactly what I did, sorry if I didn't make it clear in the previous post. 

 

Will 

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Oct 07, 2020 0
Adobe Employee ,
Oct 08, 2020

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Hi Will,

Sorry to hear that you are still not able to get the problem resolved. Is it possible to have a quick meeting over Bluejeans so as to have a look at the state of your machine.

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Oct 08, 2020 1
Adobe Employee ,
Oct 08, 2020

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@SLWtRB Sending you private message to setup a call. Thanks!

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Oct 08, 2020 1
Community Beginner ,
Oct 08, 2020

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Hi Mariia, 

Thanks for going above and beyond on this matter. I INDEED created an extra folder that's not required under Adobe Application Manager, not sure why I did that. The picture you posted was completely right. My apologies! A very novice mistake on my part! 

Anyway, it looks like we live in very different time zones, I got up and saw your messages and just tested it. 

IT WORKED!! The error message is gone! 

See the proof here (screen record on OneDrive):

https://1drv.ms/v/s!AgyGidOx9paYgP45GpI7iDpdDLTA-Q?e=b4XdKX

Thank you so much! I don't believe I have seen such good customer support in years. 

 

Regards,

Will

 

 

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Oct 08, 2020 2
Community Beginner ,
Oct 08, 2020

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Hi Amandeep, 

I just saw your message. Turned out it was a careless mistake on my end. 

I followed Mariia's instructions more carefully and the problem was resolved! Thanks for the support!

 

Will 

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Oct 08, 2020 1
Adobe Employee ,
Oct 08, 2020

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Thanks, Will!

Glad we were able to help you!
Thanks a lot for your patience and collaboration 🙂 

CCLibraries Team

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Oct 08, 2020 0