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Hi all, I'm new to Photoshop, and I kept getting this message after initiating photoshop 2020 on my Mac (Please refer to the screenshot). I tried every solution I can find online including terminating the process, deleting cache folder, verify the hosts, configuring the proxy, reinstalling the software, and I tried Adobe CreativeCloud Cleaner tool...nothing worked..installed photoshop fresh and this message just pops right up after I started the software...I don't know anywhere else where I might get help...please could someone offer a solution! Thanks heaps!
Hi,
Yes, that is included in future updates. We are currently working on Helpx page with the workaround, let me post the steps here to unblock you:
1. Navigate to:
Mac: Applications/Utilities/Adobe Application Manager/IPC
Win: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC
2. Check if this file AdobeIPCBroker exists there.
If it is there, copy it by right click menu option "Copy "AdobeIPCBroker" (NOTE: Never delete or move the file!).
3. Mac: Open Finder, hold Option+Shift and click Go m
...Thank you for sharing the steps, so the location you've placed is incorrect - that's ok. Do this:
Navigate to:
Macintosh HD/Library/Application Support/Adobe/Adobe Desktop Common/IPCBox
Do you see AdobeIPCBroker there? If yes, copy it and paste to:
Applications/Utilities/Adobe Application Manager/IPC
Restart the app - that should work.
Let us know if that helped.
Thank you,
Mariia
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So if we have this same problem and are not a computer whiz!! (I was lost on the second line ) how long do we
wait until Adobe fixes this problem??
Thanks
Monty
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Hey I only have pim.db in the Adobe Application Manager
What do I do if I dont have AdobeIPCBroker or the folder
Thanks,
Tristan
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I am having this same problem, I have the pim.db file only.
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Hello, I have the same problem on a Mac with Catalina and your fix Maria sadly does NOT work.
I have checked (and copied just to be sure), the IPCBroker from Macintosh HD/Library/Application Support/Adobe/Adobe Desktop Common/IPCBox into Applications/Utilities/Adobe Application Manager/IPC. Please note: IPCBroker was already there.
I have than restarted the app but the error message was still there:-(
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Hi there.
Sadly - I, too, have followed Maria's instructions - but the same issue still continues.
IPCBroker existed in the Applications/Utilities/Adobe Application Manager/IPC. Copied it across - but when I got to locating the Application Support/Adobe/Adobe Desktop Common/IPCBox folders, the Adobe Desktop Common folder didn't exist. I created it, and the subfolder IPCBox and copied IPCBroker in there, but it didn't work.
This has only become an issue since I upgraded my MAC to V11.1 of Big Sur at the start of the year.
Desperate for a fix - as I have client design work to do.
Katy
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I tried this fix and copied the file, when I opened IPC to paste it, it was already there so I replaced it with the copied file then reopened Photoshop. No messages so far so working so far thanks. I was only getting the message sometimes and it didn't seem to stop anything working but I will keep an eye on it. I'm on a 27inch Imac late 2013 running Catalina by the way.
Cheers Norman