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Edit photo from Lightroom to Photoshop locking up

New Here ,
Jul 12, 2020

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Just about everytime I go to edit photo in Photoshop from Lightroom, Photoshop locks up while the progress bar is on sceen and I end up having to force quit. I've upgraded to the latest version of Photoshop but this problem started with the previous version. Anyone else having this problem?

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Crash or freeze, Mac

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Edit photo from Lightroom to Photoshop locking up

New Here ,
Jul 12, 2020

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Just about everytime I go to edit photo in Photoshop from Lightroom, Photoshop locks up while the progress bar is on sceen and I end up having to force quit. I've upgraded to the latest version of Photoshop but this problem started with the previous version. Anyone else having this problem?

Topics

Crash or freeze, Mac

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33

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Adobe Employee ,
Jul 13, 2020

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Hi there,

Sorry to hear about Photoshop freezing when you're trying to bring an image in from Lightroom. Would you mind telling us the version of Photoshop and Lightroom you're using?

Also, which operating system are you working on?

Could you try resetting the preferences of Photoshop and let us know if it helps? https://helpx.adobe.com/photoshop/using/preferences.html

Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

Regards,
Sahil




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New Here ,
Jul 13, 2020

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Sahil,

Photoshop 21.2.0

Lightroom Classic 9.3

MacOS Catalina 10.15.5

 

I tried resetting the preferences but it still locks up. I was able to go to the menu to "Edit image in Photoshop" on 4 images and they opened up fine but on the 5th one, Photoshop locked up. If it helps, this problem actually started on the last version of both Photoshop and Lightroom. I thought updating both would possibly solve the problem but no luck.

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