Enhance details causes immediate crash

New Here ,
Feb 12, 2021 Feb 12, 2021

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When trying to use the 'enhance details' within Photoshop on a raw file, it crashes immediately. This is happening on both of my computers, and with raw files from two different cameras (Fujifilm and Sony).

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.6.0" clientVersion="4.6.0" applicationName="Adobe Photoshop" applicationVersion="22.2.0" build="20210202.r.183" source="Windows-Client" crashType="n/a">
<time year="2021" month="2" day="12" hour="13" minute="39" second="6" timeoffset="-300" timezone="Eastern Standard Time"/>
<user guid="7401e7f0-47f9-44b1-af1c-be27e9c6c70f"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19042" applicationlanguage="en-us" userlanguage="en-CA" oslanguage="en-US" ram="32614" machine="Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz" model="Intel64 Family 6 Model 158 Stepping 9" cpuCount="8" cpuType="8664" cpuFreq="2808 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) HD Graphics 630" description="Intel(R) HD Graphics 630" driverDate="20200905000000.000000-000" driverVersion="27.20.100.8681" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_591B&#38;SUBSYS_07BE1028&#38;REV_04&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
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</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFBAFE890BB">
<backtrace crashedThread="0">
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<register name="RDI" value="0x0000000000000001"/>
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<register name="RBP" value="0x0000000000000001"/>
<register name="RIP" value="0x00007FFBAFE890BB"/>
<register name="EFL" value="0x0000000000010202"/>
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</crashreport>

TOPICS
Crash or freeze, Problem or error, Windows

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Adobe Employee ,
Feb 12, 2021 Feb 12, 2021

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Hi there,

Sorry to hear about the slowness in Photoshop. Could you please let us know the operating system version you're working on?

Also, could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

You may also try the steps mentioned here and let us know how it goes: 

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

Regards,

Sahi

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New Here ,
Feb 12, 2021 Feb 12, 2021

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The OS was already listed in the post... But here I will paste it for you: system platform="Windows 10 Home" osversion="10.0" osbuild="19042"

 

I have tried all the steps provided, it has not made any difference to the issue.

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Most Valuable Participant ,
Feb 12, 2021 Feb 12, 2021

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You GPU may not meet requirement. Intel(R) HD Graphics 630

 

What are the minimum graphics processor requirements?

  • On Windows, a GPU with DirectX 12 support and 2 GB of GPU memory
  • On macOS, a GPU with Metal Support and 2 GB of GPU memory

If your using an older graphics card or driver, GPU functionality in Photoshop may be limited or not supported.

Generally, consider using GPUs with an Average Ops/Sec of 2000 or higher on PassMark's GPU Computer

Benchmark Chart.

 

My Nvidia Quadro K2200 seem to be below requirement but Photoshop 2021 version 22 runs on my Windows 10 PC. It also doe not crash one mt Surface Pro 3 which has Intel HD 4400 graphics. Try turning off GPU support in ACR Preferences. OM my Surface Pro 3 ACR Preferences Performance states ACR acceleration is not support on my SP3. However in Photoshop 22.2 I can create a 3D Sphere so Photoshop must has some support for Intel HD 4400 Graphics.

 
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JJMack

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New Here ,
Feb 12, 2021 Feb 12, 2021

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It is a a laptop which also has a GTX 1050. And the same issue is happening on my desktop with an RTX3070. 

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