Erro reportado no Photoshop

New Here ,
Dec 10, 2020

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Bom dia comunicade. Se alguém puder ajudar, agradeço. Erro abaixo:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Photoshop" applicationVersion="21.2.4" build="20200922.r.323" source="Windows-Client" crashType="n/a">

<time year="2020" month="12" day="10" hour="10" minute="23" second="24" timeoffset="-180" timezone="Horário brasileiro de verão"/>

<user guid="4c658349-80e1-4654-abec-488233d9fae6"/>

<system platform="Windows 7 Ultimate" osversion="6.1" osbuild="7601" applicationlanguage="pt-br" userlanguage="pt-BR" oslanguage="pt-BR" ram="16361" machine="Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz" model="Intel64 Family 6 Model 42 Stepping 7" cpuCount="8" cpuType="8664" cpuFreq="3392 MHz"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="1024 MB" caption="NVIDIA GeForce GT 520" description="NVIDIA GeForce GT 520" driverDate="20180323000000.000000-000" driverVersion="23.21.13.9135" videoModeDescription="1360 x 768 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1040&#38;SUBSYS_091510DE&#38;REV_A1&#92;4&#38;F4FF04E&#38;0&#38;0008" installedDisplayDrivers="nvd3dum,nvd3dumx.dll,nvwgf2um,nvwgf2umx.dll"/>

</gpu>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000147F1AAA0">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x0000000147F1AAA0" symbolname="ART::AssetType::operator!="/>

<stackStatement index="1" address="0x0000000146D6A4CB" symbolname="xmlFreeRMutex"/>

<stackStatement index="2" address="0x0000000147487CE2" symbolname="ART::AssetType::operator!="/>

<stackStatement index="3" address="0x00000001470ADD2F" symbolname="xmlFreeRMutex"/>

<stackStatement index="4" address="0x00000001470B0CEE" symbolname="xmlFreeRMutex"/>

<stackStatement index="5" address="0x0000000146D0258A" symbolname="xmlFreeRMutex"/>

<stackStatement index="6" address="0x000000014A2CD5E0" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::is_destroyed"/>

<stackStatement index="7" address="0x000007FEE8A31030" symbolname="unknown"/>

<stackStatement index="8" address="0x000007FEE8A33338" symbolname="is_exception_typeof"/>

<stackStatement index="9" address="0x000000007721B681" symbolname="RtlRestoreContext"/>

<stackStatement index="10" address="0x0000000146D03624" symbolname="xmlFreeRMutex"/>

<stackStatement index="11" address="0x0000000146D1D182" symbolname="xmlFreeRMutex"/>

<stackStatement index="12" address="0x0000000146A852D8" symbolname="xmlSprintfElementContent"/>

<stackStatement index="13" address="0x0000000146CDF576" symbolname="xmlFreeRMutex"/>

<stackStatement index="14" address="0x00000000770C59CD" symbolname="BaseThreadInitThunk"/>

<stackStatement index="15" address="0x00000000771FA561" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x000000014AC39820"/>

<register name="RBX" value="0x000000014C7274A0"/>

<register name="RCX" value="0x0000000000000000"/>

<register name="RDX" value="0x0000000000000000"/>

<register name="RSI" value="0x0000000000000000"/>

<register name="RDI" value="0x0000000000000000"/>

<register name="RSP" value="0x00000000001A6EC0"/>

<register name="RBP" value="0x00000000001A6FA9"/>

<register name="RIP" value="0x0000000147F1AAA0"/>

<register name="EFL" value="0x0000000000010206"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

 

<binaryImageSet>

<binaryImage start="0x000000013FFA0000" end="0x000000014DE8D000" path="adobe\Photoshop.exe"/>

<binaryImage start="0x00000000771D0000" end="0x000000007737A000" path="ntdll.dll"/>

<binaryImage start="0x000007FEF2D40000" end="0x000007FEF2D52000" path="aswhook.dll"/>

<binaryImage start="0x00000000770B0000" end="0x00000000771CF000" path="kernel32.dll"/>

<binaryImage start="0x000007FEFD200000" end="0x000007FEFD26A000" path="KERNELBASE.dll"/>

<binaryImage start="0x000007FEE8A50000" end="0x000007FEE8AE9000" path="msvcp140.dll"/>

<binaryImage start="0x000007FEE8A30000" end="0x000007FEE8A46000" path="VCRUNTIME140.dll"/>

<binaryImage start="0x000007FEE8A20000" end="0x000007FEE8A24000" path="api-ms-win-crt-runtime-l1-1-0.dll"/>

<binaryImage start="0x000007FEE8920000" end="0x000007FEE8A14000" path="ucrtbase.dll"/>

<binaryImage start="0x000007FEE8910000" end="0x000007FEE8913000" path="api-ms-win-core-timezone-l1-1-0.dll"/>

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<binaryImage start="0x000007FEE88F0000" end="0x000007FEE88F3000" path="api-ms-win-core-localization-l1-2-0.dll"/>

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<binaryImage start="0x000007FEE88D0000" end="0x000007FEE88D3000" path="api-ms-win-core-file-l1-2-0.dll"/>

<binaryImage start="0x000007FEE88C0000" end="0x000007FEE88C3000" path="api-ms-win-crt-heap-l1-1-0.dll"/>

<binaryImage start="0x000007FEE88B0000" end="0x000007FEE88B4000" path="api-ms-win-crt-string-l1-1-0.dll"/>

<binaryImage start="0x000007FEE88A0000" end="0x000007FEE88A4000" path="api-ms-win-crt-stdio-l1-1-0.dll"/>

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<binaryImage start="0x000007FEE8870000" end="0x000007FEE8873000" path="api-ms-win-crt-filesystem-l1-1-0.dll"/>

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<binaryImage start="0x000007FEFB4C0000" end="0x000007FEFB4D5000" path="wkscli.dll"/>

</binaryImageSet>

<dumpType>

Mini

</dumpType>

<hbLogSessionDllStatus>

 

</hbLogSessionDllStatus>

</crash>

 

</crashreport>

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Erro reportado no Photoshop

New Here ,
Dec 10, 2020

Copy link to clipboard

Copied

Bom dia comunicade. Se alguém puder ajudar, agradeço. Erro abaixo:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Photoshop" applicationVersion="21.2.4" build="20200922.r.323" source="Windows-Client" crashType="n/a">

<time year="2020" month="12" day="10" hour="10" minute="23" second="24" timeoffset="-180" timezone="Horário brasileiro de verão"/>

<user guid="4c658349-80e1-4654-abec-488233d9fae6"/>

<system platform="Windows 7 Ultimate" osversion="6.1" osbuild="7601" applicationlanguage="pt-br" userlanguage="pt-BR" oslanguage="pt-BR" ram="16361" machine="Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz" model="Intel64 Family 6 Model 42 Stepping 7" cpuCount="8" cpuType="8664" cpuFreq="3392 MHz"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="1024 MB" caption="NVIDIA GeForce GT 520" description="NVIDIA GeForce GT 520" driverDate="20180323000000.000000-000" driverVersion="23.21.13.9135" videoModeDescription="1360 x 768 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1040&#38;SUBSYS_091510DE&#38;REV_A1&#92;4&#38;F4FF04E&#38;0&#38;0008" installedDisplayDrivers="nvd3dum,nvd3dumx.dll,nvwgf2um,nvwgf2umx.dll"/>

</gpu>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000147F1AAA0">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x0000000147F1AAA0" symbolname="ART::AssetType::operator!="/>

<stackStatement index="1" address="0x0000000146D6A4CB" symbolname="xmlFreeRMutex"/>

<stackStatement index="2" address="0x0000000147487CE2" symbolname="ART::AssetType::operator!="/>

<stackStatement index="3" address="0x00000001470ADD2F" symbolname="xmlFreeRMutex"/>

<stackStatement index="4" address="0x00000001470B0CEE" symbolname="xmlFreeRMutex"/>

<stackStatement index="5" address="0x0000000146D0258A" symbolname="xmlFreeRMutex"/>

<stackStatement index="6" address="0x000000014A2CD5E0" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::is_destroyed"/>

<stackStatement index="7" address="0x000007FEE8A31030" symbolname="unknown"/>

<stackStatement index="8" address="0x000007FEE8A33338" symbolname="is_exception_typeof"/>

<stackStatement index="9" address="0x000000007721B681" symbolname="RtlRestoreContext"/>

<stackStatement index="10" address="0x0000000146D03624" symbolname="xmlFreeRMutex"/>

<stackStatement index="11" address="0x0000000146D1D182" symbolname="xmlFreeRMutex"/>

<stackStatement index="12" address="0x0000000146A852D8" symbolname="xmlSprintfElementContent"/>

<stackStatement index="13" address="0x0000000146CDF576" symbolname="xmlFreeRMutex"/>

<stackStatement index="14" address="0x00000000770C59CD" symbolname="BaseThreadInitThunk"/>

<stackStatement index="15" address="0x00000000771FA561" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x000000014AC39820"/>

<register name="RBX" value="0x000000014C7274A0"/>

<register name="RCX" value="0x0000000000000000"/>

<register name="RDX" value="0x0000000000000000"/>

<register name="RSI" value="0x0000000000000000"/>

<register name="RDI" value="0x0000000000000000"/>

<register name="RSP" value="0x00000000001A6EC0"/>

<register name="RBP" value="0x00000000001A6FA9"/>

<register name="RIP" value="0x0000000147F1AAA0"/>

<register name="EFL" value="0x0000000000010206"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

 

<binaryImageSet>

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<dumpType>

Mini

</dumpType>

<hbLogSessionDllStatus>

 

</hbLogSessionDllStatus>

</crash>

 

</crashreport>

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Dec 10, 2020 0
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Dec 11, 2020

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I started having the exact same problem yesterday. Apparently, after Camera Raw got updated. Help please!!

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