Error detected in GPU after recent upgrade

[sheyna]

Just updated to the current version of Photoshop 2021 today (Photoshop worked fine yesterday) and now it crashes upon launch. I followed the instructions for the workaround. The option to select "Use Graphics Processor" (Edit>Preferences>Performance) is grayed out, and when I hover, it says there's a problem with the driver. I updated to the latest driver but no joy. I ran the sniffer.exe tool as suggested in Adobe help documents and the output is pasted below. All other drivers are up to date. Photoshop worked fine before the upgrade to this version and I don't see a way to roll it back to the previous version. Any ideas or suggestions? 

Tester="Photoshop"
snifferStart="2021-03-21_17:51:30"
NumGLGPUs=0
NumCLGPUs=2
clgpu[0].CLPlatformVersion="OpenCL 1.2 CUDA"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=2147
clgpu[0].CLName="GeForce MX450"
clgpu[0].CLVendor="NVIDIA"
clgpu[0].CUDASupported=0
clgpu[0].CLIsPreferred=1
clgpu[0].CLBandwidth=4.700000e+10
clgpu[0].CLCompute=1171.289355
clgpu[0].CLRawDeviceName=GeForce MX450
clgpu[0].CLRawDeviceVendor=NVIDIA Corporation
clgpu[0].CLRawPlatformName=NVIDIA CUDA
clgpu[0].CLRawPlatformVendor=NVIDIA Corporation
clgpu[1].CLPlatformVersion="OpenCL 3.0 "
clgpu[1].CLDeviceVersion="3.0"
clgpu[1].IsIntegratedCLGPU=1
clgpu[1].CLMemoryMB=13644
clgpu[1].CLName="Intel(R) Iris(R) Xe Graphics"
clgpu[1].CLVendor="INTEL"
clgpu[1].CUDASupported=0
clgpu[1].CLIsPreferred=0
clgpu[1].CLBandwidth=4.200000e+10
clgpu[1].CLCompute=790.961681
clgpu[1].CLRawDeviceName=Intel(R) Iris(R) Xe Graphics
clgpu[1].CLRawDeviceVendor=Intel(R) Corporation
clgpu[1].CLRawPlatformName=Intel(R) OpenCL HD Graphics
clgpu[1].CLRawPlatformVendor=Intel(R) Corporation
NumNativeGPUs=3
nativegpu[0].NativeName="8087:NVIDIA GeForce MX450"
nativegpu[0].NativeTotalRAMInMB=19076
nativegpu[0].NativeVRAMInMB=2021
nativegpu[0].NativeSharedSystemRAMInMB=17055
nativegpu[0].NativeDedicatedSystemRAMInMB=0
nativegpu[0].NativeVendor="NVIDIA"
nativegpu[0].NativeDriver="C:\windows\System32\DriverStore\FileRepository\nvhmi.inf_amd64_9f074a9de859939d\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhmi.inf_amd64_9f074a9de859939d\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhmi.inf_amd64_9f074a9de859939d\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhmi.inf_amd64_9f074a9de859939d\nvldumdx.dll"
nativegpu[0].NativeDriverVersion="27.21.14.6192"
nativegpu[0].NativeDriverDate="20210310000000.000000-000"
nativegpu[0].NativePowerEnvelope="UNKNOWN"
nativegpu[0].NativeDeviceAttachment="UNKNOWN"
nativegpu[0].NativeAPIVersion="12.0 (12.0)"
nativegpu[0].NativeIsPreferred=1
nativegpu[1].NativeName="39497:Intel(R) Iris(R) Xe Graphics"
nativegpu[1].NativeTotalRAMInMB=17189
nativegpu[1].NativeVRAMInMB=134
nativegpu[1].NativeSharedSystemRAMInMB=17055
nativegpu[1].NativeDedicatedSystemRAMInMB=0
nativegpu[1].NativeVendor="INTEL"
nativegpu[1].NativeDriver="C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_94778f6a7bb7882e\igdumdim64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_94778f6a7bb7882e\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_94778f6a7bb7882e\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_94778f6a7bb7882e\igd12umd64.dll"
nativegpu[1].NativeDriverVersion="27.20.100.9316"
nativegpu[1].NativeDriverDate="20210218000000.000000-000"
nativegpu[1].NativePowerEnvelope="UNKNOWN"
nativegpu[1].NativeDeviceAttachment="UNKNOWN"
nativegpu[1].NativeAPIVersion="12.0 (12.0)"
nativegpu[1].NativeIsPreferred=0
nativegpu[2].NativeName="39497:Intel(R) Iris(R) Xe Graphics"
nativegpu[2].NativeTotalRAMInMB=17189
nativegpu[2].NativeVRAMInMB=134
nativegpu[2].NativeSharedSystemRAMInMB=17055
nativegpu[2].NativeDedicatedSystemRAMInMB=0
nativegpu[2].NativeVendor="INTEL"
nativegpu[2].NativeDriver="C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_94778f6a7bb7882e\igdumdim64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_94778f6a7bb7882e\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_94778f6a7bb7882e\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_94778f6a7bb7882e\igd12umd64.dll"
nativegpu[2].NativeDriverVersion="27.20.100.9316"
nativegpu[2].NativeDriverDate="20210218000000.000000-000"
nativegpu[2].NativePowerEnvelope="UNKNOWN"
nativegpu[2].NativeDeviceAttachment="UNKNOWN"
nativegpu[2].NativeAPIVersion="12.0 (12.0)"
nativegpu[2].NativeIsPreferred=0
snifferEnd="2021-03-21_17:51:32"

[sheyna]

Update: I uninstalled PS v22.3 and installed v22.2 (previous version) and now at least it doesn't crash. Still doesn't see my graphics card but at least I can work.

[Trevor.Dennis]

Hi Sheyna.  It's a known issue.  Possibly with older GPUs (just a guess from other threads).  Use the rool backed 22.2 and watch for 22.4.

[D Fosse]

Yes, 22.3 seems to be a deeply problematic release. Lots of people with perfectly current and fine video cards were suddenly shut out - until they reverted to 22.2. Including yours truly, so that's what I did. And that's where I stay until 22.3.1 or 22.4.

But there's an additional problem here too: dual graphics. You need to find a way to disable the Intel GPU. 

GPU switching may seem like a good idea on the face of it, but advanced applications like Photoshop use the GPU for actual data processing, and the result returned to Photoshop. GPU switching simply cannot happen. You can't send data to one GPU and get it back from the other.

[Ussnorway]

its a know issue caused by Adobe... yes older cards get flagged for driver updates but thats really a side issue

[D Fosse]

That's right. Old cards is not the issue here. Lots of new GPUs are affected, like my Quadro P2200, or Dave's RTX 2080. As well as a bunch of 1660s and some new AMDs.

GPU requirements were upped from v21 to v22, but not from 22.2 to 22.3.

So this is clearly an Adobe bug, probably caused by upstairs pressure to get Apple Silicon support out the door.