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Error ippcv library

New Here ,
Nov 09, 2020

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Hi. I never had Photoshop before. Now I tried a test version of CC 22.0 - Photoshop and It didn't work on my computer. Even though it said compatible with your device or so.

I already deleted the test version again and I read at another post that you can change the version or something like that but it wasn't possible with the test version. Does it work with the full version even if I never had a previouse PSD installed? If it doesn't work can I quit the subscription and get my money back?

 

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

The error you get is because your computer does not support SSE 4.2, this means that you will not be able to run the latest version of PS on your computer. See the following for more details

https://helpx.adobe.com/photoshop/kb/known-issues.html#ErroratloadingofippCVlibrary

Now if you are using a trial version then you won't be able to download previous version of the app. However, if you purchase the subscription then you can download the two latest versions of the software, i.e., version 22 and 21 for PS. I hope this clears your confusion. For installing the previous version of the software see the following link

https://helpx.adobe.com/download-install/using/install-previous-version.html

Also, you can cancel your subscription and get a refund subject to the rules mentioned in the following link

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

-Manan

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Bug, FAQ, Problem or error, Windows

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Error ippcv library

New Here ,
Nov 09, 2020

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Hi. I never had Photoshop before. Now I tried a test version of CC 22.0 - Photoshop and It didn't work on my computer. Even though it said compatible with your device or so.

I already deleted the test version again and I read at another post that you can change the version or something like that but it wasn't possible with the test version. Does it work with the full version even if I never had a previouse PSD installed? If it doesn't work can I quit the subscription and get my money back?

 

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

The error you get is because your computer does not support SSE 4.2, this means that you will not be able to run the latest version of PS on your computer. See the following for more details

https://helpx.adobe.com/photoshop/kb/known-issues.html#ErroratloadingofippCVlibrary

Now if you are using a trial version then you won't be able to download previous version of the app. However, if you purchase the subscription then you can download the two latest versions of the software, i.e., version 22 and 21 for PS. I hope this clears your confusion. For installing the previous version of the software see the following link

https://helpx.adobe.com/download-install/using/install-previous-version.html

Also, you can cancel your subscription and get a refund subject to the rules mentioned in the following link

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

-Manan

TOPICS
Bug, FAQ, Problem or error, Windows

Views

28

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Nov 09, 2020 0
Adobe Community Professional ,
Nov 09, 2020

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The error you get is because your computer does not support SSE 4.2, this means that you will not be able to run the latest version of PS on your computer. See the following for more details

https://helpx.adobe.com/photoshop/kb/known-issues.html#ErroratloadingofippCVlibrary

Now if you are using a trial version then you won't be able to download previous version of the app. However, if you purchase the subscription then you can download the two latest versions of the software, i.e., version 22 and 21 for PS. I hope this clears your confusion. For installing the previous version of the software see the following link

https://helpx.adobe.com/download-install/using/install-previous-version.html

Also, you can cancel your subscription and get a refund subject to the rules mentioned in the following link

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

-Manan

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Vivi5C43 LATEST
New Here ,
Nov 09, 2020

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Thank you very much! Your answer is very helpful.

- vivi

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