Highlighted

Error message: cannot open because files do not exist

New Here ,
Nov 09, 2020

Copy link to clipboard

Copied

Running version 21.1.3

Cannot open jpeg or psd files created in the past week and earlier.  When I try to open file, get the error message 'cannot open because files do not exist', then on 'ok' the file disappears. 

 

Solutions?

Thank you.

TOPICS
Problem or error

Views

37

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Error message: cannot open because files do not exist

New Here ,
Nov 09, 2020

Copy link to clipboard

Copied

Running version 21.1.3

Cannot open jpeg or psd files created in the past week and earlier.  When I try to open file, get the error message 'cannot open because files do not exist', then on 'ok' the file disappears. 

 

Solutions?

Thank you.

TOPICS
Problem or error

Views

38

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 09, 2020 1
Adobe Community Professional ,
Nov 09, 2020

Copy link to clipboard

Copied

Are you opening from the Home Screen or Bridge or Mac Finder / Windows File Explorer?

 

If you are opening from the Home Screen, it shows recently opened files. If you move or rename or delete a file, it will show up in the Home Screen as a recent file until you try to open it. Then you will get that message and the thumbnail will disappear, exactly as you describe.

 

Any chance the images were on an external drive that is no longer available?

 

 

~ Jane

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 09, 2020 1
New Here ,
Nov 09, 2020

Copy link to clipboard

Copied

These files are all saved to my hard drive - on a MacBook Pro btw. I open photoshop from CC and try to open the files from the 'recent' list - files I was working on as recently as yesterday, all saved as psd or jpeg files.  When I click I immediately get the error message, and then when I hit the 'ok' required button the file disappears from the 'recents' window.

 

I have not moved them from where I have saved, but I do have 2-3 versions of files 'saved as' different formats or versions.  None seems to open - and all the files I have tried to open in this way appear grayed out in finder - they cannot be opened at all (even jpegs by preview).  All my recent work.  Has been happening since Thursday and never before. I updated to newest photoshop this morning and still can't open or recoignize files.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 09, 2020 0
jane-e LATEST
Adobe Community Professional ,
Nov 09, 2020

Copy link to clipboard

Copied

Look in Finder and see what the File size is. Can you open an image by right-clicking it in Finder?

~ Jane

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 09, 2020 0