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Error Message HELP: DynamicLink Media Server is not available

Explorer ,
Apr 06, 2020

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I'm trying to import a video clip into photoshop (photoshop 2020) to make a GIF for a customer.   I keep getting the following error message:

 

Could not open  ________  because the DynamicLink Media Server is not available.

 

Computer specs:

iMac Pro 2017

MacOS Catalina 10.15.4

3.2 GHz 8-Core Intel Xeon W

32 GB memory

Graphics - Radeon Pro Vega 56 8 GB 

 

things I've tried:

  1. Updating all software.
  2. restarting computer.
  3. uninstall/re-install photoshop
  4. uninstall/re-install all creative cloud applications
  5. uninstall all creative cloud applications and re-installing only photoshop

 

Any help would be appreciated.

 

thank you.

 

TOPICS
Bug, Import and export, Mac, Problem or error

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Error Message HELP: DynamicLink Media Server is not available

Explorer ,
Apr 06, 2020

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I'm trying to import a video clip into photoshop (photoshop 2020) to make a GIF for a customer.   I keep getting the following error message:

 

Could not open  ________  because the DynamicLink Media Server is not available.

 

Computer specs:

iMac Pro 2017

MacOS Catalina 10.15.4

3.2 GHz 8-Core Intel Xeon W

32 GB memory

Graphics - Radeon Pro Vega 56 8 GB 

 

things I've tried:

  1. Updating all software.
  2. restarting computer.
  3. uninstall/re-install photoshop
  4. uninstall/re-install all creative cloud applications
  5. uninstall all creative cloud applications and re-installing only photoshop

 

Any help would be appreciated.

 

thank you.

 

TOPICS
Bug, Import and export, Mac, Problem or error

Views

701

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Apr 06, 2020 2
Explorer ,
Apr 06, 2020

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I also read the other threads and attempted any steps recommended but non of them have worked for me.

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Apr 06, 2020 0
Explorer ,
Apr 09, 2020

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any ideas?   

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Apr 09, 2020 0
New Here ,
Apr 10, 2020

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Same problem for me trying to import a video in PS2020... very disappointed!

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Apr 10, 2020 1
Explorer ,
May 27, 2020

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Did you get it figured out?

 

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May 27, 2020 0
New Here ,
May 27, 2020

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Nope...

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May 27, 2020 0
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New Here ,
Oct 23, 2020

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Same problem here. Issue is still not resolved! Still can't open any video file in Photoshop!

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Oct 23, 2020 0