Error message when trying to save files to our server

Community Beginner ,
Nov 26, 2020

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For a couple of weeks we have error messages popping up whe we try to save files to our server. This error occurs on all working stations so it's not a local problem. The message "File can't be saved because of a software error" shows up, then the only way is to save the file on the local hard drive and then copy it into the project folder on our server. While trying to save PS places an interims help file in the folder "Adobe Photoshop" followed by a very long line of numbers. "Support" couldn't help, does anyone here have an idea?

 

We have the newest PS version running (2021), my iMac runs MacOS 10.15.7, our server runs 10.6

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Error message when trying to save files to our server

Community Beginner ,
Nov 26, 2020

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For a couple of weeks we have error messages popping up whe we try to save files to our server. This error occurs on all working stations so it's not a local problem. The message "File can't be saved because of a software error" shows up, then the only way is to save the file on the local hard drive and then copy it into the project folder on our server. While trying to save PS places an interims help file in the folder "Adobe Photoshop" followed by a very long line of numbers. "Support" couldn't help, does anyone here have an idea?

 

We have the newest PS version running (2021), my iMac runs MacOS 10.15.7, our server runs 10.6

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Mac, Problem or error

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61

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Nov 26, 2020 1
Adobe Community Professional ,
Nov 26, 2020

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Nov 26, 2020 2
Adobe Community Professional ,
Nov 26, 2020

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Hi

Adobe does not support saving to a server. See here:

https://helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop.html

~ Jane

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Nov 26, 2020 2
Community Beginner ,
Nov 26, 2020

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Thanks to both of you, but this is rather new to me. I started working with PS in 1997 and ever since then we stored our files on a server and opened them over the network. Never had any problems. Why is it that PS doesn't support networks now? And I can not believe that large companies save their work on local desktops that don't have a back up…

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Nov 26, 2020 0
Adobe Community Professional ,
Nov 26, 2020

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Have you talked to your network administrator about the issue, it could be any number of factors that's causing the issue.

 

Edit: you could try posting on the Adobe Feedback Forum which is monitored by Adobe engineers

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Nov 26, 2020 0
Community Beginner ,
Nov 26, 2020

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Hi Ged, yes that was my first step. He told me the same, that Adobe wouldn't support network saving but I just can't understand we Adobe would kill this very important basic function that was there for more that two decades…

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Nov 26, 2020 0
Adobe Community Professional ,
Nov 26, 2020

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Hi

As I understand it, Adobe doesn't support saving directly to the network because of the variables on the network. Ged's advice is good to talk to the network administrator, as they may have made a recent change.

 

It's not new that Adobe doesn't support saving directly to a server. Read the entire help page that we both sent (Ged is a faster typist than I 😊.) Here is one paragraph:

 

"Technical Support strongly recommends working in Photoshop directly on the local hard disk. To prevent data loss, save files to your hard disk first. Then transfer them to the network or removable drive in the Finder or in Windows Explorer. To retrieve files, copy them in the Finder or in Windows Explorer from the network or removable drive to your hard disk. You can then open the files in Photoshop. This workflow avoids problems that occur when network system setups or removable media device drivers are incompatible with the operating system or Photoshop."

 

~ Jane

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Nov 26, 2020 1
Community Beginner ,
Nov 26, 2020

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Thank you very much Jane-e, I read the entire page that you've sent still it doesn't answer my question. Appearantly this issue shows up in certain periods before disappearing again. Looks like I have to wait for the issue to go away by itself. Thank you for effort and your precious time

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Nov 26, 2020 0