Hi, sorry about that
I don’t have a solution, but maybe is you try to reset the preferences will work, here the instructions
https://helpx.adobe.com/photoshop/using/preferences.html
2nd option: Go to the creative cloud app and click on the 3 dots next to Photoshop app to see more options and select other versions
you can install a previous version of Photoshop and maybe that will work, sometimes there are bugs and you have to update the system
Let me know if that works
Regards
Eugenio