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Error when opening the file, file turned to all black with red line

New Here ,
Apr 23, 2020

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I try to open my Photoshop file after my Windows got suddenly shut down unexpectly and this is what appears, all of the layer and picture turned into black with some red line. Can someone help me please? I need to fix it asap, thanks before !

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How to, Performance, Problem or error, Windows

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Error when opening the file, file turned to all black with red line

New Here ,
Apr 23, 2020

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error.PNG

I try to open my Photoshop file after my Windows got suddenly shut down unexpectly and this is what appears, all of the layer and picture turned into black with some red line. Can someone help me please? I need to fix it asap, thanks before !

TOPICS
How to, Performance, Problem or error, Windows

Views

104

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Apr 23, 2020 0
LEGEND ,
Apr 23, 2020

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Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

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Apr 23, 2020 0
New Here ,
Apr 23, 2020

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yeah, i already did that but it doesn't work either, is there any another way for me to fix it ?

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Apr 23, 2020 0
New Here ,
Aug 14, 2020

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  • I just have the same problem,  did you to fix it? 

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Aug 14, 2020 0
LEGEND ,
Aug 14, 2020

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Please read this (in particular the section titled "Supply pertinent information for quicker answers"):

https://community.adobe.com/t5/Community-Help/Guidelines-Tips-for-the-Adobe-Forums/td-p/4788157

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Aug 14, 2020 0