Every versions of photoshop seems to freeze on windows 10

Community Beginner ,
May 12, 2021 May 12, 2021

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Hi, I'm having a lot of problems with the photoshop application recently. I work on a Windows 10 with intel processor and 64-bit operating system. It's been 5 days that photoshop doesn't respond to commands, sometimes I can work a few minutes and then it freeze while other times it doesn't even respond when you open it. I tried to uninstall and reinstall both creative cloud and the application itself, I tried to use versions like 22.3.1 and earlier such as 21.2.7 and 22.1 but all of them seem to have the same problem. The computer and drivers are updated and if I look at task management when the app freezes, according to the computer there is no problem. I don't know what to do anymore

P. S. Sorry for my English 

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Crash or freeze, Windows

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Adobe Community Professional ,
May 12, 2021 May 12, 2021

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Try trashing your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

 

(Mac OS only) Open the Preferences folder in the Library folder, and drag the Adobe Photoshop CS Settings folder to the Trash.

 

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file. 

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

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Community Beginner ,
May 13, 2021 May 13, 2021

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Nothing seems to work,I also tried to reset the preferences on quit but nothing makes it start again like Saturday

 

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Adobe Community Professional ,
May 13, 2021 May 13, 2021

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How much RAM and HD Space do you have?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
May 13, 2021 May 13, 2021

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RAM: 16.0 GB (15.8 GB usable) and for the HD: 339 GB free of 456 GB.

 

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Adobe Community Professional ,
May 13, 2021 May 13, 2021

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Try using the Adobe Cleaner Tool

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