EXCEPTION_ACCESS_VIOLATION and program error

New Here ,
Apr 09, 2021 Apr 09, 2021

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Does anyone have an idea about EXCEPTION_ACCESS_VIOLATION and program error and how to revolve it on Photoshop cc update?

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Crash or freeze, Performance, Problem or error

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Adobe Employee ,
Apr 09, 2021 Apr 09, 2021

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Hi,

 

We're sorry about the trouble with Photoshop 2021 due to the program error. Would you mind telling us which operating system are you working on?

 

Our product team is working on a fix for the program error. Meanwhile, you can try the steps suggested here: https://adobe.ly/2JZDqZB

If the issue persists, please roll back to the previous version of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

 

Regards,

Nikunj

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