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Export to .PNG does not allow me to save metadata

Community Beginner ,
Sep 10, 2020

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I used to be able to save metadata for my photos when exporting them to .PNG. However, for the last few days, I keep getting an error message saying that the file was exported but there was an error saving the metadata. I searched and found that some people were having the same problem so I tried exporting my photos as .JPG (even though I don't like it) but I got the same error message.

 

Has anyone experienced this? Is there a solution to fix this?

 

I'm using Photoshop CC on a Macbook Pro, all at the latest versions and levels.

Adobe Community Professional
Correct answer by Dan Rodney | Adobe Community Professional

That shouldn't matter, but have you tried saving somewhere else (such as your Desktop) to see if that work?

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How to, Import and export, Mac, Problem or error

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Export to .PNG does not allow me to save metadata

Community Beginner ,
Sep 10, 2020

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I used to be able to save metadata for my photos when exporting them to .PNG. However, for the last few days, I keep getting an error message saying that the file was exported but there was an error saving the metadata. I searched and found that some people were having the same problem so I tried exporting my photos as .JPG (even though I don't like it) but I got the same error message.

 

Has anyone experienced this? Is there a solution to fix this?

 

I'm using Photoshop CC on a Macbook Pro, all at the latest versions and levels.

Adobe Community Professional
Correct answer by Dan Rodney | Adobe Community Professional

That shouldn't matter, but have you tried saving somewhere else (such as your Desktop) to see if that work?

TOPICS
How to, Import and export, Mac, Problem or error

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158

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Sep 10, 2020 0
Adobe Community Professional ,
Sep 10, 2020

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Have you tried File > Export > Save for Web (Legacy)? There you can choose your metadata options. Only limitation is that the file cannot be larger thean 8192 pixels either side.

 

I can suggest resetting Preferences when you finish your work to see if that fixes the problem.

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Sep 10, 2020 1
Community Beginner ,
Sep 11, 2020

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Thanks. I've not tried the legacy option before. I didn't even know it existed. I'll check it out. I'll also try resetting the Preferences, as you have suggested.

 

Update: I've tried the legacy option and that doesn't save the metadata too. Only this time, it doesn't give me any error messages.

 

Update: I tried resetting the preferences but that didn't solve the problem either.

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Sep 11, 2020 0
Adobe Community Professional ,
Sep 11, 2020

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I own a 2012 MBP running Catalina. I have never seen this problem. My only thought is to go into Security & Privacy in your Mac and see if Photoshop has permissions here,

 

Screen Shot 2020-09-11 at 7.25.04 PM.png

And here:  You can also add Ps to "Full Disk Access."

 

Screen Shot 2020-09-11 at 7.24.32 PM.png

 

 

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Sep 11, 2020 1
Community Beginner ,
Sep 16, 2020

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Thanks. I added PS to the Accessibility. PS was already set up for full disk access for the files and folders. But it still gives me the same error message - assets are exported but couldn't write the metadata. 

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Sep 16, 2020 0
Adobe Community Professional ,
Sep 11, 2020

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Within the Export tab of the Photoshop Preferences is an option for Quick Export Metadata. Does this help?

 

metadata.jpg

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Sep 11, 2020 1
Community Beginner ,
Sep 16, 2020

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Thanks. I checked the Preferences and it's already set to for Copyright and Contact Info. I still get the same error.

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Sep 16, 2020 0
Community Beginner ,
Sep 16, 2020

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Maybe I should add to this post that I'm saving my photos and Exporting them directly to my Dropbox for Business drive. Just in case anyone would think that this matters or maybe the cause of my problem.

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Sep 16, 2020 0
Adobe Community Professional ,
Sep 16, 2020

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That shouldn't matter, but have you tried saving somewhere else (such as your Desktop) to see if that work?

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Sep 16, 2020 0
Community Beginner ,
Sep 16, 2020

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I hadn't tried it before but I did just now and it worked fine - no errors. So it seems it does matter. I now need to find out why it can't save the metadata when exporting the image to my Dropbox folder.

 

Any ideas from anyone?

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Sep 16, 2020 0
Adobe Community Professional ,
Sep 16, 2020

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DO NOT try to use cloud services with Adobe products. Only trouble will come of it.

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Sep 16, 2020 1
Adobe Community Professional ,
Sep 16, 2020

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I have Dropbox and MacOS. I lose the png metadata if I try to save out from Photoshop to Dropbox. I end up having to save to Desktop and then copy to Dropbox.

It's not just your rig and right now I'm not sure why.

 

 

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Sep 16, 2020 1
Community Beginner ,
Sep 16, 2020

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Thanks guys. I think I will have to change my storage methods and workflow. It seems it would be a waste of my time trying to find out why it doesn't work saving directly to the cloud.

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Sep 16, 2020 0