External HD not appearing in scratch disc menu in Photoshop 2020 on Mac

Jan 12, 2021

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2TB Seagate Backup Plus Slim isn't showing up in the scratch disc menu, only my computer's local storage. I formatted the disc for Mac when I got it, so that's not the problem. I ran it through Disk Utility first aid, that's not the problem. In other Adobe products such as After Effects and Premiere, I've had no trouble with storing cache, auto-saves, and more, though I understand that there are some fundamental differences between that and a scratch disc. I've attached a video showing my problem and the basics of the HD. 

 

 

{Thread title edited by moderator}

Hi,

 

We're sorry about the trouble. From the video you've shared, it appears that the drive you're using in the Ex-FAT file format. On a Mac machine, we recommend drives in macOS Extended (Journaled) file format. Please take a back up of the data & then re-format the drive in macOS Extended (Journaled) file format to check if the issue persists.

 

Regards,

Nikunj

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Mac, Problem or error

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External HD not appearing in scratch disc menu in Photoshop 2020 on Mac

Jan 12, 2021

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2TB Seagate Backup Plus Slim isn't showing up in the scratch disc menu, only my computer's local storage. I formatted the disc for Mac when I got it, so that's not the problem. I ran it through Disk Utility first aid, that's not the problem. In other Adobe products such as After Effects and Premiere, I've had no trouble with storing cache, auto-saves, and more, though I understand that there are some fundamental differences between that and a scratch disc. I've attached a video showing my problem and the basics of the HD. 

 

 

{Thread title edited by moderator}

Hi,

 

We're sorry about the trouble. From the video you've shared, it appears that the drive you're using in the Ex-FAT file format. On a Mac machine, we recommend drives in macOS Extended (Journaled) file format. Please take a back up of the data & then re-format the drive in macOS Extended (Journaled) file format to check if the issue persists.

 

Regards,

Nikunj

TOPICS
Mac, Problem or error

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39

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Jan 12, 2021 0
Adobe Employee ,
Jan 13, 2021

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Hi,

 

We're sorry about the trouble. From the video you've shared, it appears that the drive you're using in the Ex-FAT file format. On a Mac machine, we recommend drives in macOS Extended (Journaled) file format. Please take a back up of the data & then re-format the drive in macOS Extended (Journaled) file format to check if the issue persists.

 

Regards,

Nikunj

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Jan 13, 2021 0
Jan 13, 2021

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Yeah, I must have forgotten to do it with this HD. I've done it in the past but it just slipped my mind.

 

Thanks for noticing!

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Jan 13, 2021 0