Extreme lagg, long load time and grey blocks effecting project view

New Here ,
Dec 08, 2020

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I have been having issues with Photoshop for the past four months, but recently it has taken a turn for the worst where I'm unable to work effectively on my client projects due to extremely long loading times, grey squares covering my work and lots of lagg. I have created a work around for now, where I add time in my proposals for the program's faults, however for the cost of my membership, it feels unjust that the program is behaving this poorly. I have a brand new Macbook Pro, so I'm certain my computer is up-to-date on the requirements for the software. I downloaded the latest update (22.1) today and there is no change to the functionality of the app. I'm really hoping that this is fixed soon as this is a key program in a lot of my projects and it's actively causing my deadlines to get pushed while I wait 10-15 minutes for a file to load.

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Extreme lagg, long load time and grey blocks effecting project view

New Here ,
Dec 08, 2020

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I have been having issues with Photoshop for the past four months, but recently it has taken a turn for the worst where I'm unable to work effectively on my client projects due to extremely long loading times, grey squares covering my work and lots of lagg. I have created a work around for now, where I add time in my proposals for the program's faults, however for the cost of my membership, it feels unjust that the program is behaving this poorly. I have a brand new Macbook Pro, so I'm certain my computer is up-to-date on the requirements for the software. I downloaded the latest update (22.1) today and there is no change to the functionality of the app. I'm really hoping that this is fixed soon as this is a key program in a lot of my projects and it's actively causing my deadlines to get pushed while I wait 10-15 minutes for a file to load.

TOPICS
Performance, Problem or error

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27

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Dec 08, 2020 0
New Here ,
Dec 09, 2020

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Now it's not allowing me to save or export my file at all, for a project that I just spent 3 hours trying to edit due to lagg... Has anyone solved these issues? I'm using 22.1 version right now.

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Dec 09, 2020 0
Adobe Community Professional ,
Dec 09, 2020

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Hi, we're sorry you're having trouble with Adobe Photoshop. Have you tried to reset preferences? Have you also tried to uninstall the program using the Creative Cloud Cleaner tool? What are the features of your Macbook?

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Dec 09, 2020 0
New Here ,
Dec 09, 2020

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Thanks for getting back to me! I tried that and the program is still lagging a lot. It has been like this for the past few months, but it's gotten a lot worse where I can't export or save "there is a program error" keeps popping up when this happens. My graphics card is turned off so it's not that. My computer details are as follows: 
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)

- 2.5 GHz Dual-Core Intel Core i7

- 16 GB 2133 MHz LPDDR3

- Macintosh HD

- Intel Iris Plus Graphics 640 1536 MB

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Dec 09, 2020 0
New Here ,
Dec 09, 2020

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Even for very small files, I am not able to save. This has never happened before and I have two client projects due this afternoon that both use Photoshop. 

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Dec 09, 2020 0