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Failure to accept licence number

Community Beginner ,
Sep 04, 2020 Sep 04, 2020

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I have a purchased licensed copy of Photoshop which was on my old W7 Home premium Desktop PC which died a death and the only way to recover was to do a actory reset. I now have a W10 machine and wish to install my Photoshop but I am not allowed as it says my licence  # is already in use.

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correct answers 1 Correct answer

Community Expert , Sep 04, 2020 Sep 04, 2020

Call Adobe Customer support or Chat the can help and deactivate your trashed machines activations

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Community Expert ,
Sep 04, 2020 Sep 04, 2020

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Call Adobe Customer support or Chat the can help and deactivate your trashed machines activations

JJMack

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Community Beginner ,
Sep 12, 2020 Sep 12, 2020

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Thank you. I contacted Adobe annd gave them all the codes I have and they provided me with an up-to-date download for Photoshop which is now installed. It worked. I am pleased I do not have to take out a monthly sunbscription. 

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