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Faulty Purchase

New Here ,
Oct 11, 2020

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I recently bought the Studnet and Teacher, Creative Cloud bundle for school as I needed Photoshop and after I used photoshop once it said I had to buy it again after I had just been charged for purchasing the Creative Cloud Bundle. What's wrong?

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Download and install, Mac, Problem or error

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Faulty Purchase

New Here ,
Oct 11, 2020

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I recently bought the Studnet and Teacher, Creative Cloud bundle for school as I needed Photoshop and after I used photoshop once it said I had to buy it again after I had just been charged for purchasing the Creative Cloud Bundle. What's wrong?

TOPICS
Download and install, Mac, Problem or error

Views

21

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 11, 2020 0
Adobe Community Professional ,
Oct 12, 2020

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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