FILE new,save,and open don't function

[rliesberg]

Opening up photoshop ,opens fine, and as soon as everything is loaded I attempt to open a new project by pulling down the FILE drop down menu and press new. Photoshop looks as if its loading something, but goes back to its nuetral state as if I had clicked nothing. I'm not sure what to do, and I'd appreciate any help or advice. Thank you.

[John T Smith]

When you ask a question you need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/t...
- https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/...

[Michael Bullo]

Have you tried resetting the Photoshop preferences?

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.

https://helpx.adobe.com/au/photoshop/using/preferences.html