File not opening

New Here ,
Nov 14, 2020

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When trying to open a file in Bridge, get message 'Could not complete your request because of a program error'

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File not opening

New Here ,
Nov 14, 2020

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When trying to open a file in Bridge, get message 'Could not complete your request because of a program error'

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Problem or error

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37

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Nov 14, 2020 0
Most Valuable Participant ,
Nov 14, 2020

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Without any technical details liek system info, what versions of the programs and what files you are trying to open nobody can tell you anything.

 

Mylenium

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Nov 14, 2020 0
Adobe Community Professional ,
Nov 14, 2020

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Hi

It you're using the most recent version of Photoshop the "Could not complete your request because of a program error" is a known issue and it's related to either an unspported GPU or an outdated GPU driver

https://helpx.adobe.com/ie/photoshop/kb/known-issues.html

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Nov 14, 2020 1
Adobe Community Professional ,
Nov 14, 2020

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This could be a GPU issue. Try unchecking the GPU Processor, and if that works, you might need to update the GPU settings or driver.

2020-11-14_08-13-10.png

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Nov 14, 2020 1
New Here ,
Dec 25, 2020

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Thanks for the replies

Upgraded Photoshop did not like the current Graphics Card / Driver.  I purchased a GTX 1050Ti 4GT LP GDDR5 Graphics Card.  Not only did it solve the problem, but cropping etc. became smooth & continuous.  I have also increased the RAM from 8GB to 16GB, which has also been beneficial. 

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Dec 25, 2020 0