Files stop responding while zooming on Photoshop version 22.0.1 with latest Windows 10

Community Beginner ,
Dec 02, 2020

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Anyone else experiencing this? I am in the middle of working on a file of any format/type and it just stops responding, if I try to zoom it just freezes in the window yet Photoshop still is working fine, If I "create new document" from the file it opens the new doc and works fine. 

Would you mind restoring the preferences for Photoshop & see if it helps? See this article for reference: https://t.co/ulJI7cGn1G You may want to backup your settings beforehand: https://t.co/4dX7gkr36D

 

Thanks, 

Akash

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Bug, Crash or freeze, Performance, Problem or error

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Files stop responding while zooming on Photoshop version 22.0.1 with latest Windows 10

Community Beginner ,
Dec 02, 2020

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Anyone else experiencing this? I am in the middle of working on a file of any format/type and it just stops responding, if I try to zoom it just freezes in the window yet Photoshop still is working fine, If I "create new document" from the file it opens the new doc and works fine. 

Would you mind restoring the preferences for Photoshop & see if it helps? See this article for reference: https://t.co/ulJI7cGn1G You may want to backup your settings beforehand: https://t.co/4dX7gkr36D

 

Thanks, 

Akash

TOPICS
Bug, Crash or freeze, Performance, Problem or error

Views

56

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Dec 02, 2020 1
Adobe Employee ,
Dec 02, 2020

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Hi there, 

 

Sorry that Photoshop stops responding while trying to zoom into documents of any file-format. 

 

Which version of Photoshop are you using and what is your computer's operating system?

 

Are these files saved on an external drive or any other external storage? What happens if you create a new file save it to the same location and then reopen it to zoom-in?

 

Would you mind deselecting the option "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

 

Thanks,

Akash

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Dec 02, 2020 0
Community Beginner ,
Dec 02, 2020

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Version 22.0.1

Latest Windows 10 

It happpens with all files no matter where they are stored.  It's not just zooming, it doesn't let me do anything to the file unless I close it and re open. It's all files, I am not gonna save new files again to try it. I can make it work simply by "creating new document" button but eventually it will fail too. Sometimes I can come back to PS and all the files will not work and I have to close. 

 

I turned of graphics processor but ideally I want it on.

 

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Dec 02, 2020 0
Adobe Employee ,
Dec 06, 2020

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Would you mind restoring the preferences for Photoshop & see if it helps? See this article for reference: https://t.co/ulJI7cGn1G You may want to backup your settings beforehand: https://t.co/4dX7gkr36D

 

Thanks, 

Akash

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Dec 06, 2020 1