Fixed: Hand Tool won't work in Photoshop 2021

Explorer ,
Oct 20, 2020 Oct 20, 2020

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Just installed Photoshop 2021 and noticed that the Hand tool (either H or spacebar + mouse drag) don't work. I get this message: Could not complete your rquest because of a program error.

Need help!

Thanks!

{Moderator note: Thread title edited, PS-57242, PS-54580}

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Problem or error, Windows

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correct answers 1 Correct Answer

Adobe Employee , Nov 20, 2020 Nov 20, 2020
Hi all, We're happy to announce the release of Photoshop 22.0.1 that should resolve this issue. If that doesn't solve your issues follow the troubleshooting steps here: Known Issues This update includes fixes to some of the top users reported issues. Check out the list of all fixed issues here: https://helpx.adobe.com/photoshop/kb/fixed-issues.html To update Photoshop to 22.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop.  For help with updating, see Update Creative Cloud apps...

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Guest
Oct 23, 2020 Oct 23, 2020

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The GPU system requirements for Photoshop has changed, so if you're using a GPU that's older than 4 years it may not work with this version of Photoshop

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Unsupported graphics cards
If your graphics card is older than 4 years, GPU functionality in Photoshop may be limited or not supported.

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Community Beginner ,
Oct 23, 2020 Oct 23, 2020

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Thanks for your help! It's time for a new Laptop!

With best regards, Stefan

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Explorer ,
Oct 26, 2020 Oct 26, 2020

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What!?! All the Hand tool does is replicate the functions of the scroll bar in a non linear fashion! Are you seriously saying we need to have a state of the art GPU just to move the image around??? I call that total PS!

 

I can use PS 2021 to distort peoples faces but not to move a 2mb image sideways using the dedicated tool?

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Explorer ,
Oct 28, 2020 Oct 28, 2020

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I have an older dell laptop and i had the same problem. I updated my graphic processor's driver and that allowed me to open images, process images, and save images without getting error messages.

I am still getting error messages when I try to use the hand tool, either the hand tool proper of using the spacebar shortcut.

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Community Beginner ,
Oct 23, 2020 Oct 23, 2020

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12Gb RAM here and spacebar drag not working. Don't tell me it is GPU related, this is a program bug and needs fixing.

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Adobe Community Professional ,
Oct 23, 2020 Oct 23, 2020

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Hi yes then it may be bug you have to wait for it...regards

Ali Sajjad

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Explorer ,
Oct 26, 2020 Oct 26, 2020

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Same problem, neither the Hand tool or the space bar shortcut work, I just get the program error dialogue.

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New Here ,
Nov 12, 2020 Nov 12, 2020

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Same here, 16gb ram, disabled GPU

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New Here ,
Nov 18, 2020 Nov 18, 2020

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I'm having the same issue; my home computer and work computer are both excellent and have this error message with the hand tool. I'm also not able to double click on a shape layer and change the color anymore! 

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Explorer ,
Nov 19, 2020 Nov 19, 2020

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Problem solved after the latest update. Finally!

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Community Beginner ,
Nov 19, 2020 Nov 19, 2020

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Adobe, thank you. Issue swiftly dealt with.

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Adobe Employee ,
Nov 20, 2020 Nov 20, 2020

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Hi all,

 

We're happy to announce the release of Photoshop 22.0.1 that should resolve this issue. If that doesn't solve your issues follow the troubleshooting steps here: Known Issues

 

This update includes fixes to some of the top users reported issues. Check out the list of all fixed issues here: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

To update Photoshop to 22.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop. 

For help with updating, see Update Creative Cloud apps.

 

Let us know how it goes.

 

Thanks,

Mohit

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New Here ,
Jan 07, 2021 Jan 07, 2021

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I am running version 22.1 and this issue is still there, pressing space bar brings up the hand tool but it does not move.

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New Here ,
Jan 15, 2021 Jan 15, 2021

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I am running the newest up to date version of Photoshop on my 27" iMac which is running Big Sur version 11.1  I am still having issues with the handtool.  When I press the spacebar and click to scroll it will sometimes work.  Other time the whole program just stutters and even though I can click around on different layers or save my project now none of the tools will work.  My mac doesn't say that photoshop isn't responding so there is no need to force quit, but photoshop just stops leeting me use any tools and I can only click around on layers or save my project.  So I have to save and close out of the project and then re-open it, to get everyhtin working again.  It is really frustrating for work flow to be constantly interrrupted.  One photo and I have had to quit out 3 times in an hour.

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New Here ,
Jan 26, 2021 Jan 26, 2021

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Same thing is happening to me.  Adobe Photoshop 2021 22.1.1 on 2020 Retina 5k iMac running MacOS Big Sur Version 11.1. 

 

I have to close Photoshop 3-4 times an hour because of this bug.  

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Community Beginner ,
Apr 13, 2021 Apr 13, 2021

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Hi,

I'm having the same issue where none of the shortcuts involving the spacebar is not working. My Ps Version is 22.3.0 running on an iMac 27" (Late 2013) on macOS Catalina 10.15.7. The same version of Photoshop is working perfectly in my MacBook Pro and there are no glitches with the spacebar. This really affects my workflow and someone please help.

 

Thanks.

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New Here ,
Apr 22, 2021 Apr 22, 2021

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I'm having the same problem with photoshop (22.3.1). How can I fix this?

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New Here ,
Apr 22, 2021 Apr 22, 2021

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I tried re-installing 2020, no luck.

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New Here ,
Apr 22, 2021 Apr 22, 2021

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I also tried resetting the preferences and disabling the GPU, no luck. It seems the issue is not "solved".

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New Here ,
Apr 22, 2021 Apr 22, 2021

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Update, I updated my graphics driver and re-enabled the gpu and was still broken even after restarting sevaeral times. Then I gave up and went into select and mask to start my work for the day. I was very suprised to find the hand tool work in select and mask mode. And I was even more suprised to find that the hand tool now works outside of select and mask too. I'm not sure what fixed it, but I'm glad it's fixed.

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