Fixed: Photoshop 22.0 neural filter style transfer not available

Community Beginner ,
Oct 20, 2020

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I am pumped for the style transfer feature in photoshop 2021, but it is the only neural filter that wont work. The download button is unclickable and greyed out and it says the filter is not available.

ndow_0-1603204484487.png

{Moderator Note: Edited thread title, LFP-1846, PS-57169}

Hi all,

 

We're happy to announce the release of Photoshop 22.0.1 that should resolve this issue.

 

This update includes fixes to some of the top users reported issues. Check out the list of all fixed issues here: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

To update Photoshop to 22.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop. 

For help with updating, see Update Creative Cloud apps.

 

Let us know how it goes.

 

Thanks,

Mohit

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Problem or error, Windows

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Oct 20, 2020 2
176 Replies 176
New Here ,
Oct 21, 2020

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I was having this problem and restarted multiple times, deleted the cache folder etc with no luck.

What finally worked for me was going to the "Help" menu in Photoshop and picking "Manage My Account". This took me to the Adobe website where I had to accept some new terms & conditions, then login again. After that I was able to download the filters.

Hope that helps someone.

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Oct 21, 2020 0
New Here ,
Oct 21, 2020

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This is a crosspost, but I wanted to share how I was finally able to solve this mysterious problem by modifying the advanced permissions for the Temp Adobe folder

 

adobefix.jpg

 

  • disable inheritence
  • disable "delete" permissions for all accounts

After that I just clicked to download the filters and the temp folder filled up with tar files and folders.  Then I dragged the folders to their corresponding location in the AppData/Roaming folder and it works like a charm.  I saved the TAR files just in case.

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Oct 21, 2020 7
Explorer ,
Oct 21, 2020

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Brilliant, Megan,

 

How on earth did you ever find this? Fixed the problem for me, thank you SO much!

 

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Oct 21, 2020 0
Community Beginner ,
Oct 21, 2020

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Would be helpful if somebody who was succesful in downloading these filters would make them available for downloading from Dropbox or the like, so the less fortunate (most of us poor souls here apparantly) could benefit from their luck.

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Oct 21, 2020 0
Adobe Community Professional ,
Oct 22, 2020

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That would be illegal. 

Have you tried emptying the folders as described earlier in the thread?

Dave

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Oct 22, 2020 0
Community Beginner ,
Oct 22, 2020

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Of course Dave. Several times, two PC's. Doesn't work. Download seems to start but halts prematurely.

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Oct 22, 2020 0
Community Beginner ,
Oct 22, 2020

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It looks like a security (or program) issue. Surely not a 'traffic jam' issue as Adobe would like us to believe.

The filters do download almost to the end, but just before they write to the PluginData folder it crashes.

Anyway, I stop wasting my time with these Neural filters until Adobe fixes this issue.

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Oct 22, 2020 1
Participant ,
Oct 22, 2020

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I really do not think it is illegal, since it is part of a program we are paying for. Why can't they make it downloadable thru Creative Cloud?

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Oct 22, 2020 0
Community Beginner ,
Oct 22, 2020

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It would be easier if Adobe just creates a package installer for these neural filters as a quick solution and post them on Creative Cloud until they fix the buggy code (probably hardcoded locations) I'm sure people with customized temp folder and security configurations are having the issue.

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Oct 22, 2020 2
Participant ,
Oct 22, 2020

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But it is not illegal for Adobe to take my subscription money every month, and then roll out a program I can't fully use? If I paid for a washing machine that only half worked, I would get a replacment or a refund.

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Oct 22, 2020 0
Adobe Community Professional ,
Oct 25, 2020

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You may not think it is illegal but the license terms, to which anyone with a subscription agreed include :

......you must not:(1)host or stream the Software; (2)allow third parties to access the Software remotely;(3)circumvent technological measures intended to control access to the Software; (4)develop, distribute, or use with the Software, products that circumvent the technological measures; ..................

Dave

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Oct 25, 2020 0
Community Beginner ,
Oct 28, 2020

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Adobe released a small program fix yesterday, installed it. Didn't solve the Neural Filter issue though.

Still the filters won't download. 

Creative Cloud Desktop What's New in PS.jpg

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Oct 28, 2020 0
Community Beginner ,
Oct 28, 2020

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That is to say, I see some 'Beta filters' like 'Smart Portrait'Creative Cloud Desktop Neural Filters 1.jpgCreative Cloud Desktop Neural Filters 2.jpg.

But under 'Featured Filters' (Skin Smoothing) nothing.

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Oct 28, 2020 0
Community Beginner ,
Oct 22, 2020

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Talk about thinking outside of the box... Bravo!

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Oct 22, 2020 0
Participant ,
Oct 22, 2020

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Hi Megan, can you tell me the exact folder to use? I cannot find which folder I am supposed to mofify. Thanks!

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Oct 22, 2020 0
New Here ,
Oct 24, 2020

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I found mine here

C:\Users\Rick\AppData\Local\Temp\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData

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Oct 24, 2020 0
Participant ,
Oct 22, 2020

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Well, this did not work for me either. I was finally able to figure out where that folder was. Are you even able to click on the download buttons for the filters? When I open the neural filters, I says "Checking for availablity of filter" Then it says "filter is not available" There is a gray cloud with an exclamation point, and the download button is grayed out. At no point is the download button even clickable.

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Oct 22, 2020 0
Explorer ,
Oct 22, 2020

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This workaround worked in aquiring the downloads that say they download but then never appear as downloaded.  Good temporary fix until Adobe gets their act together.

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Oct 22, 2020 0
Community Beginner ,
Oct 22, 2020

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Read through the thread. My problems seems to be slightly different. 
MacOS 10.14.6 
Just installed Photoshop 22 via CreativeCloudApp.

Launched it for the first time, was able to successfully download a neural filter for colorizing old photos and colorized one of them. 
Opened another old photo; when cliking on the "Neural filters .." now it just opens a side panel and spins the wheel (circle forever). Photoshop itself is hung, have to do CMD-W to break the hang. Cannot see the filter list / filter panle AT ALL.
(needles to say that I have restarted Photoshop gazilion times) See the attached screenshot

Screen Shot 2020-10-22 at 01.10.47.png
Tried removing / cleaning removing the flter plugin directory as it has been suggested 

 

cd ./Application\ Support/Adobe/UXP/PluginsStorage/PHSP/22/Internal/com.adobe.nfp.gallery
rm -rf PluginData

 

Start Photoshop, the same result. The PluginData/  catalog gets recreated immediately, has some data in it :

 

xian:com.adobe.nfp.gallery alex$ ls -lR PluginData/ | wc

      53     374    2680

xian:com.adobe.nfp.gallery alex$ ls -lR PluginData/ | wc

      53     374    2680

xian:com.adobe.nfp.gallery alex$ ls -lR PluginData/ | wc

      53     374    2680

xian:com.adobe.nfp.gallery alex$ 


 but photoshop continues spining the circle as shown on the screenshot.

I think you guys at Adobe have some serious issues to solve and fix. The product is definitely not ready for prime time.

Please lt me know when it is fixed.

 

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Oct 22, 2020 2
New Here ,
Oct 23, 2020

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I have the exact same issue here! For the first time trying it out it did load the list of filters, I downloaded successfully the Colorizing filter and tried it out, but it did not change the image a one bit! Returned the very same black and white image. But now when I try, the loading circle just keeps spinning for ever. 

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Oct 23, 2020 0
Community Beginner ,
Oct 23, 2020

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Somehow this thread is marker as "resolved". May it is for tha specific problem which started the trhread, but it did not resovle mine. 
I started a decicated thread 
https://community.adobe.com/t5/photoshop/photoshop-22-does-not-access-neural-filters-gets-stuck-in-t...

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Oct 23, 2020 0
Adobe Community Professional ,
Oct 23, 2020

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The Style Transfer neural filter crashes both my Macbook Pros and causes a restart. I open an image and as soon as I turn on this filter, the blue loading ring freezes and the MBP restarts. If I uncheck the GPU, it does finish. Both MBPs are mid 2012 running 10.15.7 and the graphics is Intel HD4300 OpenGL 2.1 compliant, 1.2 OpenCL. Everything else works fine.

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Oct 23, 2020 0
New Here ,
Oct 24, 2020

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as far as I'm concerned, clicking on Neural filter nothing happens! Absolutely nothing!

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Oct 24, 2020 0
New Here ,
Oct 25, 2020

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I had the same issue, and the folder where you could delete some stuff does not exist for me. But the problem was for me i found to be that it was still opening some old version of photoshop. Once i openened explicitly 22.0 from the creative cloud window it worked. 

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Oct 25, 2020 0