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Fixed: Program error while opening or creating new document after Photoshop 22.0 update

Community Beginner ,
Oct 20, 2020

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Since yesterday's update, can´t even open a jpg file. Always says: Could not complete your request because of a program error. I need to work.

{Moderator Note: Edited the thread title, PS-52603}

Hi all,

 

We're happy to announce the release of Photoshop 22.0.1 that should resolve this issue. If that doesn't solve your issues follow the troubleshooting steps here: Known Issues

 

This update includes fixes to some of the top users reported issues. Check out the list of all fixed issues here: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

To update Photoshop to 22.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop. 

For help with updating, see Update Creative Cloud apps.

 

Let us know how it goes.

 

Thanks,

Mohit

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Fixed: Program error while opening or creating new document after Photoshop 22.0 update

Community Beginner ,
Oct 20, 2020

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Since yesterday's update, can´t even open a jpg file. Always says: Could not complete your request because of a program error. I need to work.

{Moderator Note: Edited the thread title, PS-52603}

Hi all,

 

We're happy to announce the release of Photoshop 22.0.1 that should resolve this issue. If that doesn't solve your issues follow the troubleshooting steps here: Known Issues

 

This update includes fixes to some of the top users reported issues. Check out the list of all fixed issues here: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

To update Photoshop to 22.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop. 

For help with updating, see Update Creative Cloud apps.

 

Let us know how it goes.

 

Thanks,

Mohit

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Oct 20, 2020 41
506 Replies 506
Explorer ,
Oct 20, 2020

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ho lo stesso problema urgentissimo sono bloccato con il lavoro!!!!!

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Oct 20, 2020 5
Community Beginner ,
Oct 20, 2020

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Salve, ho lo stesso problema che riscontrato tuo e cioè da oggi che Photoshop non mi fà aprire nessun file jpeg in quanto mi dice "impossibile completare la richiesta perchè non è stato trovato il file"...se per caso avresti risolto questo problema potresti gentilmente darmi un aiuto e ti ringrazio in anticipo.

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Oct 20, 2020 1
New Here ,
Oct 21, 2020

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Salve a tutti, io ho lo stesso problema!!! Qualsiasi file provo ad aprire in Ps mi dice "impossibile trovare file...  Cosa Bisogna fare?!?

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Oct 21, 2020 0
Community Beginner ,
Oct 21, 2020

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Risolto, aggiornando sia Adobe Creative Cloud e dubito dopo aggiornamento di Adobe Camera raw, e finalmente adesso come per magia riapre tutti i i tipi di files.

 

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Oct 21, 2020 1
New Here ,
Oct 21, 2020

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Ciao Paolo, io ho messo a scaricare l'aggiornamento di Camera Raw come suggerisci tu ma sembra bloccato. Inoltre mi chiede di aggiornare Creative Cloud chidendomi di abbonarmi ma io non ne ho bisogno! tu paghi per 1tb di spazio? Photoshop continua a non aprirmi nessun file

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Oct 21, 2020 1
Community Beginner ,
Oct 22, 2020

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Salve a tutti, per quanto riguarda il problema dei files che Photoshop non apriva avevo fatto richiesta di aiuto qui sul forum per conto di un mio amico fotografo, che mi aveva chiesto di poterla fare per lui poichè non conosce la lingua inglese, dato che aveva provato a trovare qualche post ma era tutto scritto appunto in inglese, allora ho provato io per lui ma avevo visto un post in italiano ecco che allora ho chiesto aiuto avendo lo stesso problema di un italiano , nel frattempo il mio amico mi fà sapere che il problema si era risolto dopo un aggiornamento di Adobe Creative Cloud e subito dopo di Adobe Camera Raw. Ma non mi ha detto di preciso come ha fatto. Quindi riprovo a chiederlo a lui se mi può dare delucidazioni in modo per quelli che non hanno ancora risolto mi piacerebbe aiutarli.

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Oct 22, 2020 0
Community Beginner ,
Oct 22, 2020

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Aggiornamento : ho chiesto altre info sulla questione del problema perchè Photoshop non faceva aprire i files di nessun tipo, il mio amico fotografo mi ha spiegato che la causa (almeno la sua) era dovuto ad un danneggiamento dell'applicazione Adobe Creative Cloud nel suo computer, la stessa Adobe dal suo account ha provveduto alla disinstallazione e reinstallazione della suite e dopo per conseguenza anche Camera Raw gli viene segnalato di aggiornarla, dopo queste operazioni Photohop ha ripreso ad aprire normalmente tutti i files che prima non apriva e trovava. Questo almeno quanto è successo a questo mio amico che ha risolto del tutto il problema.  

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Oct 22, 2020 0
New Here ,
Oct 21, 2020

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Anch'io! Dopo l'aggiornamento non apre i file jpg. 

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Oct 21, 2020 0
New Here ,
Oct 24, 2020

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Anche io ho lo stesso problema da 3 giorni con aggiornamento Photoshop 2021. Ho parzialmente risolto cancellando la versione aggiornata 2021 (22.0) sostituendola con quella precedente (21.2.4). Nell'app Creative Cloud Desktop accanto ad Open ci sono tre puntini. Cliccandoci sopra si aprira' finestra con "other versions". L'unica differenza, credo perche' la Camera Raw invece e' aggiornata con la nuova versione, quando apro un file jpeg si apre direttamente in Camera Raw. Ma in basso a destra c'e sempre un tasto "open" e scegliendo l'opzione "open as object" il tutto si risolve. Un po' macchinoso ma meglio di niente, nella speranza che il problema della nuova versione venga risolto velocemente

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Oct 24, 2020 2
New Here ,
Oct 26, 2020

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Perfetto. Perfetto. Perfetto. L'ha fatto esattamente come l'hai descritto. L'ha fatto esattamente come l'hai descritto. L'ha fatto esattamente come l'hai descritto. L'ha fatto esattamente come l'hai descritto. Descritto a voi.L'AreViene eseguitoViene eseguito! Grazie

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Oct 26, 2020 0
New Here ,
Oct 29, 2020

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Mille Grazie!!!  Il rollback ha funzionato!

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Oct 29, 2020 0
New Here ,
Oct 24, 2020

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bloccato, non riesco a fare nulla. "non posso completare l'operazione per un errore del programma"

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Oct 24, 2020 2
Community Beginner ,
Oct 27, 2020

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Grazie è servito anche a me, adesso apro e importo ma non si chiude più che sarà successo

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Oct 27, 2020 0
New Here ,
Oct 24, 2020

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Per risolvere il problema procedere nel seguente modo:

Cliccare su Modifica - Preferenze - Prestazioni e disattivare "Usa processore grafico"

Il problema dovrebbe essere risolto!

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Oct 24, 2020 8
Community Beginner ,
Oct 24, 2020

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È vero,in questo modo funziona! Grazie antoniom!

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Oct 24, 2020 3
Community Beginner ,
Oct 27, 2020

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Anche io ho risolto così, grazie al tuo suggerimento.

Adobe risolvi presto!!!

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Oct 27, 2020 0
New Here ,
Nov 05, 2020

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This is the anwer. It worked for me. Thank you!

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Nov 05, 2020 0
Community Beginner ,
Oct 20, 2020

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i'm having same problem...any luck?

 

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Oct 20, 2020 6
Adobe Employee ,
Oct 24, 2020

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Please know we are looking at this issue closely. Unfortunately, there are a few different root causes and we are still identifying them individually. 

 

We are working on a patch but the above steps should help to get you working again in the meantime. 

 

Thanks, Sympa

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Oct 24, 2020 2
New Here ,
Oct 26, 2020

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these directions don't work for the updated creative cloud desk top app. New updated version does not have the older versions options.

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Oct 26, 2020 1
Community Beginner ,
Oct 26, 2020

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I tried to revert to an older version, but there is only version available, from a few days ago... and this one had started causing problems for me last week. I've had to reboot my computer after using PS for 15-25 minutes all day last week. Now I can't even crop a jpg.  Do I have to buy a new computer so that I don't lose accounts??? Or will this be fixed, like, today?

 

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Oct 26, 2020 1
New Here ,
Oct 26, 2020

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I had to install cloud again. Then first upload older version. Then delete
the updated one.

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Oct 26, 2020 0
Enthusiast ,
Oct 26, 2020

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The option to install an older version is still most definitely in the CC app... I'm looking at it right now and can install v20 and v21.

Win10 v2004 :: i7-9700 :: 64GB + m.2 :: Nvidia 2070 8GB

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Oct 26, 2020 0
New Here ,
Oct 27, 2020

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I re-installed the old version.  While it let me open my files, none of my actions worked anymore so there wasn't a ton to be done in there until this all gets fixed.

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Oct 27, 2020 1
Participant ,
Oct 29, 2020

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REVERT? Are you serious? You guys only allow v20 and v21 (though a few months ago I could have rolled back to CS6). 

 

I'm sure you're all buried by the bugs now, but y'know what you could roll out THIS AFTERNOON? The ability to install v19, v18, v17 etc.

 

Y'know what else you could do? Give us a rebate.

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Oct 29, 2020 0
New Here ,
Nov 05, 2020

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To resolve this issue, do the following:

Click Edit - Preferences - Performance and turn off "Use Graphics Processor"

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Nov 05, 2020 8
New Here ,
Nov 05, 2020

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You're the BEST!!! THIS WORKED!!!GOD BLESS YOU!!!

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Nov 05, 2020 0
New Here ,
Nov 07, 2020

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Thanks, this didn't work for me.

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Nov 07, 2020 0
New Here ,
Nov 11, 2020

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yep worked for me. it did say that it will suspend the auto-update feature, but i'm able to open my work now which is fine by me.

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Nov 11, 2020 1
New Here ,
Nov 13, 2020

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did NOT work for me.

 

If adobe expects me to get a new GPU, they can pay for it

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Nov 13, 2020 0
New Here ,
Nov 16, 2020

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THIS saved me tonite!!!! Thanks for your help!

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Nov 16, 2020 0
New Here ,
Nov 24, 2020

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This worked for me too! THANKS SO MUCH!! ❤️

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Nov 24, 2020 0
Community Beginner ,
33m ago

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THANK YOU!  THIS WORKED FOR ME!

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33m ago 0
Community Beginner ,
Oct 26, 2020

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Haga clic en Editar - Preferencias - Rendimiento y desactive "Usar procesador de gráficos".

¡El problema debería estar resuelto!

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Oct 26, 2020 1
Participant ,
Nov 06, 2020

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Turning off GPU is not a fix, it's a workaround.

Secondly, this workaround does NOT work for many users.

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Nov 06, 2020 1
Adobe Community Professional ,
Oct 20, 2020

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Hello, I would first try to recreate your preferences, in case an incompatible one has been transfered from Ps 2020: reset Photoshop's preferences by holding down Ctrl+Alt+Shift (Pc) Cmd+Opt+Shift (Mac) as you click on Photoshop's icon to start it up.

See: https://helpx.adobe.com/photoshop/using/preferences.html

If you do have access to the menu Edit>Preferences (Pc) or Photoshop>Preferences (Mac), it is possible to reset them from the General submenu.

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Oct 20, 2020 2
Community Beginner ,
Oct 20, 2020

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I think it is not a problem related to preferences, my photoshop opens correctly but displays a generic error when trying to open any file.

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Oct 20, 2020 7
Community Beginner ,
Oct 20, 2020

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Did it, not worked.

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Oct 20, 2020 1
Community Beginner ,
Oct 22, 2020

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It's not working at all.

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Oct 22, 2020 3
Adobe Employee ,
Oct 24, 2020

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Hello. I am an engineer with Adobe. Please know we are looking at this issue closely. Unfortunately, there are a few different root causes and we are still identifying them individually. 

 

We are working on a patch but the above steps should help to get you working again in the meantime. 

 

Thanks, Sympa

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Oct 24, 2020 1
Community Beginner ,
Nov 02, 2020

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I can open the program but then can not open any jpg files. Haven't tried a pdf. 

 

But this is unacceptable!! Please fix asap.

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Nov 02, 2020 1
Participant ,
Nov 06, 2020

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You're looking at this closely? From Oct 24? Still no attempt at patch / fix, 2 weeks later.

 

What's the ETA?

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Nov 06, 2020 1
New Here ,
Oct 22, 2020

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That resolved my issue since Photoshop upgraded to the 2021 version. I couldn't do almost anything in any file or even open preferences without seeing the error message:

“Could not complete your request because of a program error”

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Oct 22, 2020 1
New Here ,
Oct 22, 2020

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Scratch that... it didn't resolve the issue.

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Oct 22, 2020 1
Community Beginner ,
Oct 22, 2020

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Someone suggesting using this link to uninstall and go back to the old version. It worked for me. I couldn't even get it to uninstall before but the uninstall software helped. 

 

https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

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Oct 22, 2020 0
New Here ,
Oct 25, 2020

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oh thank you, I've updated my nvidia driver and now not only photoshop doesn't work, but google maps too)).

I believe that pirate versions work better then the paid one.

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Oct 25, 2020 4
Community Beginner ,
Oct 20, 2020

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I also have the same problem, I'm stuck and I have urgent deliveries to respect!

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Oct 20, 2020 6
Adobe Employee ,
Oct 24, 2020

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Hi there. I completely understand where you're coming from. Please know we are looking at this issue closely. Unfortunately, there are a few different root causes and we are still identifying them individually. 

 

We are working on a patch but the above steps should help to get you working again in the meantime. 

 

Thanks, Sympa

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Oct 24, 2020 0
Participant ,
Oct 29, 2020

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If you want to help Sympa, give them access to versions over than v20 and v21 (I've had this issue with both, rolling back didn't help). CS6 was available until very recently, and that would be triage.

 

You're leaving your customers out in the cold to freeze.

 

I'm looking at Corel Paint and TV Paint very seriously now.

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Oct 29, 2020 0
Adobe Employee ,
Oct 20, 2020

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Hi there,

 

We're sorry for the program error issue. Could you please turn off the Graphics Processor from the Photoshop preferences and let us know if that helps.

 

 

Thanks,

Mohit

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Oct 20, 2020 6
Community Beginner ,
Oct 20, 2020

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Yes that helps, but... what's the point of having a graphic processor?! At least I can work. Thanks dude.

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Oct 20, 2020 3
Explorer ,
Oct 19, 2020

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With the CameraRaw 13.0 update Photoshop 2021 22.0.0 x64 became unstable on my pc to the point that it crashes and gives me a Photoshop error message
The program has become unusable, please await your actions to re-establish operation

 

 

{Thread title edited by moderator}

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Oct 19, 2020 1
Adobe Employee ,
Oct 19, 2020

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind telling us which operating system are you working on? What is the error that you are getting?

 

Please try uninstalling Photoshop to check if that helps. You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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Oct 19, 2020 0
Adobe Community Professional ,
Oct 19, 2020

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Version 22 of Photoshop hasn't been launched yet. In past years Adobe have launched at Max which starts Tuesday this week.

Where did you get it?

 

Dave

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Oct 19, 2020 1
New Here ,
Oct 19, 2020

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Hola, muy buenas a todos.

Verán, tengo un problema, pues luego de la actualización mi Photoshop (ahora 2021) no funciona.
Y es que cuando intento abrir una foto, la que sea y en el formato que sea no me deja y me despliega un cuadro de diálogo que dice "No se ha podido cumplir porque ha habido un error de programa" y no sé qué hacer o cómo solucionarlo, ya lo desinstalé e instalé y no me funciona. 
Espero puedan ayudarme por favor.

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Oct 19, 2020 0
Adobe Employee ,
Oct 19, 2020

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Hi there, 

 

Sorry that you're getting an error message while loading Photoshop 2021 that says "could not complete your request because of a program error". 

 

Would you mind restoring the preferences for Photoshop & see if it helps? See this article for reference: https://t.co/ulJI7cGn1G You may want to backup your settings beforehand: https://t.co/4dX7gkr36D

 

Thanks,

Akash

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Oct 19, 2020 0
Community Beginner ,
Oct 20, 2020

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Hello, today my Creative Cloud automatically installed the new 2021 version of Photoshop. Photoshop ( windows) opens correctly but every time I open a file of any format a generic error message appears. The message is: The request could not be completed due to a program error. The same type of message appears when I try to close Photoshop. What can I do to fix? Wouldn't it have been better if further debugging of the software had been done before releasing the new version of Photoshop?

Thanks.

Andrea

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Oct 20, 2020 4
Adobe Community Professional ,
Oct 20, 2020

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Andrea, rest assured that many people tried Photoshop before its release, but not every case/setup can be covered.

Did you try to recreate your preferences? reset Photoshop's preferences by holding down Ctrl+Alt+Shift (Pc) Cmd+Opt+Shift (Mac) as you click on Photoshop's icon to start it up.

See: https://helpx.adobe.com/photoshop/using/preferences.html

If you do have access to the menu Edit>Preferences (Pc) or Photoshop>Preferences (Mac), it is possible to reset them from the General submenu.

Can you open Photoshop without any file and copy the contents of Help>system info?

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Oct 20, 2020 1
New Here ,
Oct 20, 2020

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i am having a similar problem - started today where Photoshop will not open jpeg files.

it was fine yesterday but says error file not found on any of the jpegs.

help......

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Oct 20, 2020 1
Community Beginner ,
Oct 20, 2020

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Thanks for the answer, sadly it's not a problem with Photoshop preferences.

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Oct 20, 2020 1
Adobe Employee ,
Oct 20, 2020

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Hi there,

If turning off the graphics processor helped, then please try updating the graphics drivers from the manufacturer's website and then re-check "Use Graphics Processor" under Photoshop's preferences, relaunch Photoshop and let us know if you're able to create or open a document.

Also, please go to Photoshop's Help > System Info dialog, then copy the whole text and paste it on to a text document. Then share that document with us, so we can pass it on to our engineering team for further investigation.

Regards,
Sahil

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Oct 20, 2020 0
Adobe Employee ,
Oct 20, 2020

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Hi there,

We're sorry for the program error issue. Could you please turn off the Graphics Processor from the Photoshop preferences and let us know if that helps.

Regards,
Sahil

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Oct 20, 2020 0
Community Beginner ,
Oct 20, 2020

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From Adobe Creative Cloud, where else?

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