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Hi,
Please have an agent help me with a subsequent problem related to a previous help chat, (ADB-17973507-B7V9).
Thank you, Bill
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You have the wrong web site the is a user forum site you need use feedback.photoshop.com Adobe's site
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We are volunteer users and cannot look up your case number. We may be able to assist with your issue, if you tell us what it is. Otherwise, contact Adobe Customer Care: https://helpx.adobe.com/contact.html
Click the chat icon in the lower right and type "agent", and give the agent your case number.
~ Jane