For several versions now, Photoshop seems to lose GPU acceleration while working on a photo..Why?

Community Beginner ,
Jan 28, 2021 Jan 28, 2021

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Hello!
So first I thought my previous install was bad or something but after I upgraded to my new build with a completely different CPU and GPUs this annoying thing still happens.
For instance, zooming where I can hold CTRL+left click and drag, stops working and does like a select zoom stuff. And you can tell things begin to get choppier at that point.
Anyone has an idea why? This began several versions ago but like I said, first I thought it was just my PC or Windows or Photoshop install.
I am running 5950x with  RTX 3080 on Windows 10.
Thanks

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Bug, Problem or error, Windows

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Adobe Employee ,
Jan 28, 2021 Jan 28, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Please ensure you have all available Windows updates along with the latest drivers for our graphics card installed on the computer. You can try optimizing the preferences of Photoshop using the steps suggested here: https://helpx.adobe.com/lightroom-classic/kb/optimize-performance-lightroom.html

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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Community Beginner ,
Jan 28, 2021 Jan 28, 2021

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I have all the updates for Windows and GPU (I am a PC tech with many years of experience). This is a 5950x with an RTX 3080...cant get much faster than this. 
It was working fine with the 9900k and 1080ti until at some point new updates began to create that issue. Which are still happening on my new computer. 
Very annoying having to close it and open it again so that GPU acceleration works again.

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Adobe Community Professional ,
Jan 28, 2021 Jan 28, 2021

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Are you using NVidia's Studio drivers? They are released less frequently than the game ready drivers but are better tested with applications such as Photoshop.

 

Dave

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Community Beginner ,
Jan 28, 2021 Jan 28, 2021

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Yes, Dave. I use Studio Drivers since while I do some gaming, the primary usage of my PC is Photoshop so I prefer the Studio Drivers for that reason.
Thanks!

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Most Valuable Participant ,
Jan 28, 2021 Jan 28, 2021

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why = because Adobe sniffer software only looks for a very small number of Gpu \ drivers and also tends to just fail outright... most the time shutting down Photoshop and reopen it will get the Gpu detected on the 2nd try

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Community Beginner ,
Jan 29, 2021 Jan 29, 2021

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Yeah mine detects normally on first restart but is so stupid that it is working fine and midway through the editing it loses it..Adobe come on now...report this and get this fixed ASAP, please. 
This is not acceptable.

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Explorer ,
Jan 28, 2021 Jan 28, 2021

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I have the same. And Camera Raw doesn't work at all with SLI systems. Screen is flickering like hell.

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Community Beginner ,
Jan 29, 2021 Jan 29, 2021

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Insane that they cant get this working 😕

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Adobe Community Professional ,
Mar 16, 2021 Mar 16, 2021

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Hi, did you report this very issue (with a video capture?)  on the https://feedback.photoshop.com site, watched by Adobe staff. Make sure to provide as many relevant details as possible.

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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Did you ever find a fix for this? I have a similar setup (3080, 5800x) and I'm getting a screen flicker and just general not stellar performance when working in Camera RAW on .NEF files out of a Nikon D850. I've tried both the studio drivers and game drivers from Nvidia and there is no discernible difference. I am on the latest update for Windows as well as for Photoshop and Camera RAW.

The only way I can get the screen flicker to go away is if I turn off GPU acceleration, but even then it performs worse than with GPU acceleration on, the only benefit being the screen flicker is no longer there. For the time being I've just been sort of putting up with it. When I upgraded my rig I expected much better performance in Photoshop than what I'm currently getting.

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Adobe Community Professional ,
Mar 16, 2021 Mar 16, 2021

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quote

The only way I can get the screen flicker to go away is if I turn off GPU acceleration


By @default1337

 

Well, then, so you have identified where the problem is: the video driver.

 

If this is a laptop, there are often so many manufacturer modifications that it's much harder to fix. They often have "helpful" hard-wired functions like adjusting screen brightness according to actual screen content. That's a recipe for uncontrolled flickering in Photoshop.

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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Not a laptop, fwiw. I'm confident it's the video driver and I'm chalking it up that the card is still relatively new and an improved driver will eventually be released. Still, it's frustrating. I'm coming from a GTX 1080/6700k and Camera RAW worked fine with no flickering or performance issues when working on the same sized .NEFs as I am now.

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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I have not experienced it since the latest photoshop update and nvidia driver update so knock on wood.

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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Happy to hear that. Are you overclocking your CPU or GPU?

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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I am ocing my 5950x with PBO+CO .
For reference i get about 11600 multi and 642-646 sc in Cinebench rep.
The 3080x strix is slightly oced (from the already oced default). My ram
is oced to 3666 C14 (stock 3200c14)

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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I might try and OC and see if that fixes anything. Kinda doubt it will but time will tell.

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Adobe Community Professional ,
Mar 17, 2021 Mar 17, 2021

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@Luis5FD2  what symptoms did you system have? flickering, or just slowness/disabling of acceleration? I am wondering other users in this thread have slightly different issues, and should create /post in another thread, or better, on feedback. @default1337 do you also have the GPU acceleration that self-disables?

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