Freeze when using pen tool

Community Beginner ,
May 19, 2020 May 19, 2020

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Hi all, 
I'm having issues with photoshop after using the pen tool. About 4-5 click points in photoshop freezes, and the pen tool reverts to an inactive cursor that does nothing. The strange thing is that PS doesn't crash, so no crash report is generated. It doesn't even come up as "(Not Responding)" when I go to force quit PS.

I've recently upgraded to an iMac Pro and I'm running a BenQ SW2700 Display (2k) as the second monitor with the Radeon Pro Vega 56 8 GB graphics Card, so I don't think it's a GPU problem, though I could be wrong.

I've recorded my screen as it happens in the attached clip.
Any help would be greatly appreciated.

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Crash or freeze, Mac, Problem or error

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New Here ,
Jul 29, 2020 Jul 29, 2020

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Hi, I have the same issue on the iMac (Photoshop 21.2.1), any solution?

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Community Beginner ,
Sep 28, 2020 Sep 28, 2020

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Hi guys, unfortunatly no fix as yet. It still happens from time to time, but at the moment not as frequent.
I've recieved ZERO help from Adobe BTW. 

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New Here ,
Sep 23, 2020 Sep 23, 2020

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Having same issue. Same specs. Any fix?

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Community Beginner ,
Sep 28, 2020 Sep 28, 2020

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Unfortunatly no fix as yet. It still happens from time to time, but at the moment not as frequent.

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New Here ,
Sep 23, 2020 Sep 23, 2020

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Same here. I can still save the file, or if i have other files open i can still continue to work on those, but the one that freezes just won't work. Very annonying when you spend alot of time clipping photos. 

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Community Beginner ,
Sep 28, 2020 Sep 28, 2020

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Hi mlomeli33, unfortunatly no fix as yet. It still happens from time to time, but at the moment not as frequent.
It's very frustrating, please keep me in the loop if you find anything.

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Adobe Community Professional ,
Sep 28, 2020 Sep 28, 2020

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Hi, is Ps updated to 21.2.3?

Did you try to reset the pen tool (right-click on its icon on the option bar) or to reset Photoshop's preferences by holding down Ctrl+Alt+Shift (Pc) Cmd+Opt+Shift (Mac) as you click on Photoshop's icon to start it up.

See: https://helpx.adobe.com/photoshop/using/preferences.html

If you do have access to the menu Edit>Preferences (Pc) or Photoshop>Preferences (Mac), it is possible to reset them from the General submenu.

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Community Beginner ,
Sep 28, 2020 Sep 28, 2020

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Hi PECourtejoie

Thanks for the reply. Yes I am on 21.2.3 and I have already tried resetting the preferences to no avail.
I'll give your other suggestion a go too and post back with the results.

Cheers.

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Community Beginner ,
Nov 13, 2020 Nov 13, 2020

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This glitch is really anoying... what gives PS?

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New Here ,
Nov 26, 2020 Nov 26, 2020

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Same here, Test your bloody software before to make it available Adobe! We dont have time to deal with this crap with all your applications! iMac (Photoshop 21.2.1)

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Community Beginner ,
Dec 03, 2020 Dec 03, 2020

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This is really starting to cost me money and time. Adobe I would love a reponse please.

 

 

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New Here ,
Dec 04, 2020 Dec 04, 2020

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This is happening to me as well. Adobe, please provide a solution. At this point the issue is costing my company significant time and money.

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New Here ,
Dec 07, 2020 Dec 07, 2020

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has anyone found a fix yet??

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Community Beginner ,
Dec 07, 2020 Dec 07, 2020

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Same problem here!

I am facing this problem for a long time, I have purchased a new machine because I thought that the problem had to do with hardware, but unfortunately the same problem persist with the new machine too.

I have watched the movie and is exactly what is happening, but it is not only with the pen tool it happens with the healing brush, clone tool. etc, if freezes only the working document, photoshop do not crash only the document. the image freezes when It is moved on the screen.  

I have tried all kind of alleged solutions, Reset tool, Remove plugins, reset photoshop etc, even a new laptop

It is really a frustrating problem!!

 

Adobe,  Please we do need a solution!

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Community Beginner ,
Dec 07, 2020 Dec 07, 2020

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I thought it might be a problem with the wacom tablet, but after doing some digging, I couldnt find anything concerning this issue on any wacom threads. I think it's definately a PS issue, I wish Adobe could respond to this thread.

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New Here ,
Dec 19, 2020 Dec 19, 2020

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Yep. Happening to me too.  Can't figure out how to make it stop.  Very annoying.

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New Here ,
Dec 19, 2020 Dec 19, 2020

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I have the same issue in windows after new update can anyone help

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Community Beginner ,
Jan 12, 2021 Jan 12, 2021

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Still having the issue even after resetting preferences. Still nothing on that fix? 

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Community Beginner ,
Jan 14, 2021 Jan 14, 2021

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Yea still having this happen consistently. Adobe gave me the same directions to reset prefs and it didn't help. It happens on two machines I work on. I baffled that a bug like this would exist. One thing I noticed is the freeze seems to happen when I'm using the pen tool in conjunction with the hand tool. So maybe it's a hand tool thing...

 

Sick of quitting and restarting photoshop

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Community Beginner ,
Jan 14, 2021 Jan 14, 2021

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I've noticed that too! If i zoom too far in to pen and then move it freezes. My job is very photoshop heavy so its becoming i real annoyance having to save a photoshop file everytime so i dont have to start again! It's been like this for months, cannot understand why it hasnt been resolved. And as you said, resetting does absolutely nothing! 

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Community Beginner ,
Jan 14, 2021 Jan 14, 2021

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Yes i'm also zoomed far in when the freeze happens.

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Community Beginner ,
Jan 14, 2021 Jan 14, 2021

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I'm the same, when I'm moving with the had tool, it freezes up.

It's so annoying! 

 

Can I ask you all what Graphic Card you are all running?

I'm trying to figure out if this is a GPU issue with AMD graphic cards because I dont have this problem on my home desktop which is running an nVidia drive. 

 

ADOBE! Please give us some support on this issue!

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Community Beginner ,
Jan 14, 2021 Jan 14, 2021

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mine is Chipset Model: Radeon Pro 580X  Type: GPU

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Community Beginner ,
Jan 15, 2021 Jan 15, 2021

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Mine is a Radeon Pro 580X 8 GB.

I have the same issue, my work one is a problem but my mac at home is ok. My mac at home is older which is the only difference. 

I literally updated Photoshop about 2 days ago hoping that update would have a bug fix but still nothing. Glad im not the only one with this problem tbh, its driving me mad! 

I'm testing out the theory that the hand tool seems to freeze up while penning. i've havent used the hand tool so far today and no freezes! Hoping its not a coincidence! 

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