Copy link to clipboard
Copied
Hi all,
I'm having issues with photoshop after using the pen tool. About 4-5 click points in photoshop freezes, and the pen tool reverts to an inactive cursor that does nothing. The strange thing is that PS doesn't crash, so no crash report is generated. It doesn't even come up as "(Not Responding)" when I go to force quit PS.
I've recently upgraded to an iMac Pro and I'm running a BenQ SW2700 Display (2k) as the second monitor with the Radeon Pro Vega 56 8 GB graphics Card, so I don't think it's a GPU problem, though I could be wrong.
I've recorded my screen as it happens in the attached clip.
Any help would be greatly appreciated.
Copy link to clipboard
Copied
Hi all,
I'm having issues with photoshop after using the pen tool. About 4-5 click points in photoshop freezes, and the pen tool reverts to an inactive cursor that does nothing. The strange thing is that PS doesn't crash, so no crash report is generated. It doesn't even come up as "(Not Responding)" when I go to force quit PS.
I've recently upgraded to an iMac Pro and I'm running a BenQ SW2700 Display (2k) as the second monitor with the Radeon Pro Vega 56 8 GB graphics Card, so I don't think it's a GPU problem, though I could be wrong.
I've recorded my screen as it happens in the attached clip.
Any help would be greatly appreciated.
Copy link to clipboard
Copied
Hi, I have the same issue on the iMac (Photoshop 21.2.1), any solution?
Copy link to clipboard
Copied
Hi guys, unfortunatly no fix as yet. It still happens from time to time, but at the moment not as frequent.
I've recieved ZERO help from Adobe BTW.
Copy link to clipboard
Copied
Having same issue. Same specs. Any fix?
Copy link to clipboard
Copied
Unfortunatly no fix as yet. It still happens from time to time, but at the moment not as frequent.
Copy link to clipboard
Copied
Same here. I can still save the file, or if i have other files open i can still continue to work on those, but the one that freezes just won't work. Very annonying when you spend alot of time clipping photos.
Copy link to clipboard
Copied
Hi mlomeli33, unfortunatly no fix as yet. It still happens from time to time, but at the moment not as frequent.
It's very frustrating, please keep me in the loop if you find anything.
Copy link to clipboard
Copied
Hi, is Ps updated to 21.2.3?
Did you try to reset the pen tool (right-click on its icon on the option bar) or to reset Photoshop's preferences by holding down Ctrl+Alt+Shift (Pc) Cmd+Opt+Shift (Mac) as you click on Photoshop's icon to start it up.
See: https://helpx.adobe.com/photoshop/using/preferences.html
If you do have access to the menu Edit>Preferences (Pc) or Photoshop>Preferences (Mac), it is possible to reset them from the General submenu.
Copy link to clipboard
Copied
Hi PECourtejoie
Thanks for the reply. Yes I am on 21.2.3 and I have already tried resetting the preferences to no avail.
I'll give your other suggestion a go too and post back with the results.
Cheers.
Copy link to clipboard
Copied
This glitch is really anoying... what gives PS?